Abode Designs Avis 713

A 5 star service, but dropped a star for the fact that I've had to reach out to the service team. Jade has been great, very responsive. Well done.

Had a problem with a leaking tap wrote an E-mail and had a reply within minutes from Shelli, she asked me to contact them and I was helped by Lindsey. The part required was despatched immediately and received the day after. Lindsey was friendly, helpful, efficient, professional which was refreshing and an exceptional standard with which I am delighted and would highly recognise to anyone.

Outstanding customer service - I have had a tap for several years from Abode and as expected it needs the odd washer replacement. Abode always reply to requests efficiently, charge very reasonable rates for spare parts and delivery and go above and beyond, when customers like me order the wrong parts!! I highly recommend this great company with hard working humans in their spare parts team !

Consistantly excellent customer service. Really very helpful indeed and always quick to provide replacement parts and necessary instructions.

I had an issue with my Proboil
2x boiling water tap, the customer service I received from abode was amazing, they answered my call
Very quickly and knew exactly what they were talking about, I had to send in photos and additional documentation, they responded very quickly.
I’d particularly like to mention Margery who went above and beyond to give the best service I’ve ever experienced.

Thanks to everyone at Abode
I’m a VERY happy customer

Great customer service. Nothings a problem and they always do what they say they say they are going to do.

We have had a Proboil for sometime now and would thoroughly recommend them. They aftersales is second to none and their videos on changing filters and descaling very clear and easy to understand. I particularly like the little red clip to put on the hot tap as reminder especially for old relatives and children.

Ordered replacement cartridges for our tap and we also get our filters regularly and always extremely helpful and very efficient which is rare nowadays when dealing with larger companies.

Great to speak to a company who really care - even 2-3 years after you have bought a product. So refreshing to actually easily speak to a person and not a robot. Would highly recommend both their products (hot tap pro boil x2) and excellent customer service.

I called the customer support helpline regarding an issue with the tap on our ProboiI.2X and was very impressed with service received. I spoke to Jade who had good product knowledge and was extremely helpful.
With Jade's help I managed to resolve the issue with a small adjustment to the tap spindle grub screw.
Many Thanks.

We bought a tap for over £500 about five years ago and have had lots of issues with it, including leaks, drips, a crumbling finish, and rust.

The team were initially very helpful and kindly sent out replacement parts, even though it was out of warranty (the stars are for them!). However, now a "non-replacable" part is crumbling/ flaking /rusting and it seems like we have no option to replace the whole thing.

Given that the tap was expensive and is now selling on the Abode website for more than £600, we're very disappointed with the quality and durability. Although it initially looked beautiful, I absolutely would not recommend it to others, as it's falling apart! 1* for the tap.

Thank you so much for your help and advice.
I will be ordering a descale and replacement filter on your website shortly.
Thank you again, if only other companies and organisations had the same customer service that you have shown.
Margery and Olivia ✔️

Wow….. amazing customer service! Olivia in Abode’s customer service team was polite, professional and prompt in all of her replies. An issue that could have been extremely stressful was managed and sorted swiftly. Thank you ☺️

Bought a kitchen sink tap from Abode four years ago when I was having the house refurbished. Noticed some bits of it weren’t aging so well. Contacted the Customer Service desk to see if they could do anything about it and without any discussion Jade immediately offered to replace some of the parts that had not aged very well. Such great customer service- it’s not just the product it’s the aftercare too. I’m not sure if the tap was still covered by the guarantee, but they didn't even ask and did so anyway and that’s really great. I will definitely be purchasing more products from them if I need in the future based on this experience alone - highly recommended!

Great service and fast delivery

Don’t buy from this company! No items received contacted this company every month that went by and was told a refund was in its way, from August 2025 until today (march 26) nothing and still emails they will look into it!!

Called because we had broken a part on our Proboil 2x expecting to have to jump through expensive hoops to get the part we needed, only to be surprised by exceptional customer service from Kristen and the company. Free of charge replacement wingnut and descaler! Which arrived quickly and as hoped. Thank you so much, l would recommend this product and service. We will be life long customers for sure! Great company and service.

Great service received today by all members of the contact centre. There was no rushing to get me off the call.
Detailed explanation were given.
Great reassurance offered.
Spot on!!!

Thank you Marjorie and team

Just the tops! I called the company when the plumber could not source spare parts for my fabulous Decadence Monobloc tap. Steve was so helpful and I particularly appreciated that in these days where many businesses provide shabby support. My treasured Decadence Monobloc tap is to be consigned to history, but Steve provided excellent support in identifying the successor and completing the purchase of it. Thank you, Steve.

Stylish taps and the after service is exceptional, the customer service team are easy to contact and really helpful, they identified the issue and sent the replace part our first class with the instructions on how to fit it. 1st class service.