Abode Designs Avis 713

Spoke to Margary,she was very informative and helpful.She listened, advised and sorted my issue straight away.Also emailed me instructions which was really helpful.
Fantastic service.

Great customer service. Very knowledgeable and doing exactly what they said they would do, without a fuss. Good communication with speedy response.

The customer service team were friendly and very helpful. They kindly sent our replacement parts with instructions on how to fit them.

Had an issue with my boiling water tap where the valve was not working properly, contacted the customer service team who identified the issue and despatched replacement parts that arrived next day with detailed instructions to fit. Tap was sorted quickly and efficiently. Excellebt service all round, keep it up 😀

My new kitchen came with an Abode sink. However, there was a crucial washer missing from the installation pack. I contacted Abode and the staff were so helpful in finding the correct parts that included the washer. This was done extremely quickly, so thank you the the staff who helped me.

Called them because our tap was spitting steam! Talked us through the problem and we're constantly in touch until the problem was solved and the tap back to normal.
Great customer service.

I had some problems with my much loved Proboil PB2X but I am absolutely delighted with the brilliant customer service I received from Margery. I hope that the boiler lasts well now, but I know that Margery will be her lovely helpful self should I have any further issues. What a breath of fresh air in this era of generally absent or poor customer service in many places.

My recent warranty issue with the Proboil 2x could easily have turned into a major problem, but the company handled it well (finally). After initial delays, Kris in Customer Care stepped in and completely turned the situation around. Kris's intervention restored confidence in the product and the brand. The warranty claim was honoured.

Excellent customer service and a great example of how after-sales support should be handled. Fully deserving of five stars.

From start to finish, Proboil handled my issue professionally and fairly. After a fault with my PB2X unit, their customer experience team reviewed the case quickly and agreed to replace the boiler as a gesture of goodwill, which I really appreciated.

Communication throughout was clear and helpful. I was given practical maintenance advice, clear installation guidance, and all the relevant support documents without having to chase.

Thanks in particular to Margery and the team for their support and sensible approach to resolving the issue. A good example of how customer service should work.

Although I had an issue with my ProBoil 2x, when I contacted the Customer Service Team, I had a dedicated member of the team called Olivia who listened to the situation, guided me through what was needed to diagnose the issue, and resolved the issue without issue, fuss, and made me feel like as an end user I actually mattered to their business. I cannot recommend or commend Olivia & the Customer Service enough.

Contacted chstomer services with regard to leaking boiling tap. A plumber said I needed a new tap. Margery was exceptional. She explained how to strip the handle and told be the size of the alen key and included a diagram to strip the tap. A new valve arrived the next day. Repair completed. Thank you.

The service I received today from Chris was exceptional.
He was very knowledgable regards the product I was calling about.
Identified the part I required and I have no doubt that it is in the post heading my way.
Very happy customer👍

Love my Proboil, however when it encountered a fault I was concerned I'd have to fork for a new one however the team (Margery) was excellent! I'm waiting on a new one at no cost as I was covered under warranty. Excellent service!

No quibble, replacement parts Sent and received next day. Great customer service by Olivia. Thank you

Five Stars all round!.. excellent customer service to be recommended.. the Proboil after sales service is brilliant.. thank you Margery and Shelly

I am very dissatisfied with the way this company has handled my boiler warranty. From the day of installation, I sent clear images to register the warranty. We were then informed that a cap was missing — something we were never given in the first place.

We immediately resolved the issue and have had no problems with the boiler.

Despite this, the company chose to void all future warranties, using this minor installation detail as a reason to avoid their responsibility.

This feels like an excuse rather than genuine customer support. We acted promptly, provided all evidence, and followed the process correctly — yet we were still denied a warranty.

They said ‘ Your current installation isn’t as per the guide and voids the boilers warranty if the install is kept this way.’ So never said at this point it was void.

That is not how a trustworthy company should treat its customers.

It’s extremely disappointing to see a company prioritise technicalities over fairness and customer care. Based on this experience, I would strongly advise others to be cautious when relying on their aftercare or warranty services.

Imagine paying for one of these to then be advised no warranty for something outside of your control.

EDIT - Quick enough to reply on here but haven’t got back to any of my emails???

Great customer service for a replacement part. Hassle free and reliable service from Olivia & Shelli from the Proboil Service team 🙌

Had a problem but quickly resolved.

Can only describe as first class service. Very knowledgeable and I felt that Margery was happy to help and clearly took pride in her role.
Standards set for customer care.
Very happy customer.

Fantastic support from a very knowledgeable expert, a breath of fresh air, i would highly recommend this company 👏