Abode Designs Avis 713

Margery was really helpful and dealt with my issue quickly & efficiently

Our hot water boiler was out of warranty but customer services were brilliant at sending out a replacement. Hopefully the new one will last but couldn’t fault the customer service.

Fairly painless replacement of a boiler that was leaking, which we inherited after buying a house. Customer service were good and a new unit was prompty delivered with clear instructions; the only pain really was the £270 charge. As Nick the Greek might say, seems expensive...

An Abode tap arrived with a faulty hot/cold indicator ring. A replacement was speedily arranged by Olivia in Customer Service, after submission of photo and video evidence.

We love our Abode Atlas Aquifier tap. However, would you believe it, 2 weeks after the 5 year warranty expired, the tap sprung a leak. Assuming it was the O-rings, I changed though but it was still leaking. Contacted Customer Services and, rather than the AI bot you seem to have to talk to everywhere these days, I got a real, helpful, human being! They diagnosed the problem, which was the spout, sent out a new spout same day and it was working again a few days later. No fuss about the warranty, just sent it straight out. This is what real customer service is about!

I contacted Abode for spare parts for my kitchen tap which was under warranty. I was asked the usual questions regarding my details and without any fuss or lengthy conversation, I was sent the spare parts without any quibble.
I was extremely impressed with their service and pleasantly surprised with the excellent customer service provided and politeness of Marjorie who I spoke with. Thank you so much Abode.

I cannot fault ProBoil’s customer service.

Following a power interruption, my ProBoil unit went into fault. While it was difficult for any engineer to say with absolute certainty what caused the issue, ProBoil took a pragmatic, customer-focused and solution-led approach from the outset.

Although they were under no obligation to do so, they reviewed the information provided and arranged for a brand new boiler to be sent free of charge, purely as a goodwill gesture. Their priority was ensuring I wasn’t left without a hot water facility and avoiding unnecessary delay, inconvenience or disruption.

In an era where customer service often feels defensive and transactional, ProBoil stood out by being responsive, fair and genuinely supportive. It was handled with professionalism and common sense throughout.

A brilliant example of how customer service should be done. Highly recommended.

I bought a kitchen tap and spray for my kitchen and from the outset the spray was faulty. I called the customer services team at AbodeDesigns and they took weeks to respond. When they finally did they told me to carry out a series of repairs that never worked. They finally agreed to offer a replacement but told me I would have to wait a month because the products were out of stock. After a month they sent the wrong items. Then they said the products were still out of stock and had to wait another month. It's been 4 months since I started dealing with them. My tap is still not working and I still don't have a date for the delivery of the replacement.

DO NOT BUY PROBOIL 3

Purchased a proboil 3 tap for my new kitchen in 2019. Recently stopped working so I contacted the number on the product to be offered no resolution. They stated it is no longer serviceable and is no longer manufactured. No option but to pay for it to be removed and order a new one. Will not be doing this due to the poor customer service and reliability of this product.
Currently left with a large paper weight under my sink and having to use a kettle. Lots of people seem to have had the same problem.

Excellent customer service. We had an issue with kitchen taps which has been resolved very swiftly and very satisfactorily. The Atlas taps themselves are excellent. Overall, very happy with the customer service, Abode has been a good company to deal with, can recommend.

Steve went above and beyond to sort out the problem we had with our proboil tap

This company is one of the best I’ve ever dealt with.
The product is brilliant and the after service care and advice is nothing short of excellent.
The personal attention received from Steve, awesome.
BIG THANK YOU

A thoroughly decent company with great customer service.

Went over and above to replace my Proboil 2X water boiler for free when it was long out of the official warranty period.

They set the standard which other businesses can only dream of.

Highly recommended retailer.

Great looking tap, which works well. We did have a small leak from the filter tap, but a replacement valve was despatched very quickly with good clear instructions and this fixed the problem.

Good clear communications and friendly help

We bought our house with proboil already in it. First time we've had an issue with it,contacted the company and it was resolved unbelievably quickly and everyone were so helpful! This time we've had slight issue with boiling tap,again contacted the company and once again Shelli was just outstanding! Sent everything we needed within couple of days of me contacting them! What an amazing customer service and great bunch of people working within the company. Thanks guys!!

Customer After Care service first class, other companies should learn from Abode Home Products.

We had an issue with our hot tap and the wonderful Stephen at Abode Proboil went above and beyond to help us sort it. He listened to our issue about the product and talked us through how to work out that it was definitely the Proboil.4E boiler at fault. Out of warranty however processed a replacement which includes de scalers and filter, made payment ( reasonable cost), Stephen provided very clear instructions on how to install the new replacement boiler, which a family member can do and if required can be on a call to talk them through replacing the boiler.

Stephen was so patient, cannot fault the service, it was professional, polite, prompt, clear and thorough.

In this day it’s hard to find companies with this level of after care and support. Stephen is a credit to the business. Thank you

Steve quickly determined the leaking parts specification and sent a replacement pack FOC. It was a kind, expedient, and highly appreciated service. Rare for a company to look after their customers in this way in these modern times. Thank you Abode. We appreciated your support with this.

Bit of a journey but Stephen from the technical support team was not going to give up and wanted to resolve it for me before Christmas too! I think I may have misled him initially with the tap type so we had a couple of iterations with wrong parts until he asked for some photos of the tap: then the eureka moment. As he said he knows his taps! He was now able to quickly send the right parts for my 15 year old tap and the leaks are gone and it looks pretty much like new. After paying for the initial parts I was never expected to pay anymore, great after sales service from Stephen and Abode. Many thanks!

Frankly surprised how quickly and helpfully the company responded to my problem with a new kitchen tap. They didn’t have the required spare part valve in stock so sent me a whole new unit to cannibalise or replace. Understanding and helpful on phone. Top marks, I just hope the new one works better!

Margery is outstanding, always helpful and very knowledgeable
We have proboil4 totally recommend the product as have had for years with little issues which have been dealt with promptly by Margery
Feel safe with this company, always put customer first which is rare