Absolutely brilliant customer service from Eloise, Maria and Joe who went the extra mile to help us transition from Stripe to Access Paysuite. Could not fault the service in any way. Friendly, helpf... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Not only is this platform a great tool and very straightforward to use the support we have received during the onboarding process has been excellent. From our very first meeting Eloise Bright and Joe... Voir plus
We have had all our customer DD applications appearing in triplicate for months. We have had a mixture of responses from ‘support’ from mainly confused AI chat which keeps opening and shutting the cas... Voir plus
Access Paysuite has been a breath of fresh air, especially after the disaster we experienced with our previous DDM provider. Maria and the team have been clear, supportive and proactive throughout the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.
Coordonnées de contact
Royaume-Uni
- accesspaysuite.com
4,6
Excellent
371 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have had occasion to phone Smart…
I have had occasion to phone Smart Debit team a few times. I have always found them to be very helpful and quick to come up with an answer to my problem.
The Quick Chat is also very helpful if you do not want to make a telephone call.
Would definitely recommend them.
17 novembre 2020
Réponse de Access PaySuite
Hi Mary,
Thanks for taking the time to leave some feedback. We're pleased you have found our LiveChat function useful and that we've been able to deal with your problems quickly.
SmartDebit Team
Very Helpful on the online chat..
Very Helpful on the online chat... Just as expected thank you
16 novembre 2020
Avis spontané
Réponse de Access PaySuite
Hi there,
Thanks for taking the time to review the Livechat service you received.
We really appreciate it :)
SmartDebit Team
James has been very helpful and patient…
James has been very helpful and patient making sure I understood the process every step of the way - thank you James
10 novembre 2020
Avis spontané
Réponse de Access PaySuite
Hi Tonia,
Thanks for taking the time to review our service, we really appreciate it :)
James will be happy to learn that you have been happy with his assistance.
Thank you
SmartDebit Team
Réponse de Access PaySuite
Hi Sam,
Great to hear you found the team helpful and friendly and, that we were able to respond to your query quickly.
We really appreciate you taking the time to leave us a review.
Thank you :)
SmartDebit Team
Excellent service as always
3 novembre 2020
Réponse de Access PaySuite
Hi Ian,
Thanks for your feedback and for taking the time to review our service, we really appreciate it :)
Thank you
SmartDebit Team
Quick and efficient as always.
28 octobre 2020
Réponse de Access PaySuite
Hi Peter,
Thank you for taking the time to review our service. We're glad we could help.
SmartDebit Team
Quick and efficient
Online chat, very responsive and efficient. What more could you want! Used a few times and always sorted or resolved the issue.
19 octobre 2020
Avis spontané
Réponse de Access PaySuite
Thanks for taking the time to review our service recently. We're glad you found our Livechat function useful, and we're pleased we could help.
SmartDebit Team
Harry has been great helping us set up.
16 octobre 2020
Réponse de Access PaySuite
Hi Heather,
Thanks for your feedback. Harry will be happy to learn that you have been happy with his assistance in setting up your account.
Thank you for taking the time to review our service, we really appreciate it :)
Thank you
SmartDebit Team
Réponse de Access PaySuite
Hi,
We're pleased you have found our systems easy to use and that our support function have been helpful.
Thank you for taking the time to leave us a review we really appreciate it :)
SmartDebit Team
Excellent response to my enquiry
Excellent response to my enquiry. My question was answered promptly and accurately. The information I requested was provided by return email. SmartDebit have consistently provided an excellent service. Highly recommended!
23 septembre 2020
Avis spontané
Réponse de Access PaySuite
Hi Alan,
We're glad we were able to resolve your query and that you're happy with the service.
Thanks for recommending us :)
SmartDebit Team
Exceptional service,always on hand to…
Exceptional service,always on hand to sort any problem that may arise.
A truly eceptional company and service.
16 septembre 2020
Avis spontané
Réponse de Access PaySuite
Hi Tim,
Thanks for your kind words about our service - the team will be really pleased to read your feedback.
Thank you
SmartDebit Team
Easy process…
Have just completed registration for set up of D/D system. Even with a change of Smart Debit personnel the process has been easy and smooth. Always able to speak directly to person concerned and all questions answered promptly. Very impressed.
10 septembre 2020
Avis spontané
Réponse de Access PaySuite
Hi John,
We're pleased that we could make the setup process easy for you. Thanks for taking the time to leave us a review - we really appreciate the feedback.
Thank you
SmartDebit Team
Great system for DD Payments
9 septembre 2020
Avis spontané
Réponse de Access PaySuite
Hi Mohammed,
Thanks for the feedback on our system we really appreciate it :)
Thank you
SmartDebit Team
Always helpful & efficient
Always helpful & efficient - great support & platform for processing direct debits & accessing reports.
Would be happy to recommend as a direct debit provider
3 septembre 2020
Avis spontané
Réponse de Access PaySuite
Hi Kirsty,
Thanks for taking the time to leave us a review. We're pleased you're a fan of our portal and reporting and would be happy to recommend us :)
Thank you
SmartDebit Team
We used SmartDebit for AUDDIS…
We used SmartDebit for AUDDIS migration, the process was simple and the transition went smoothly.
Staff are professional and always responded promptly.
I can't fault their service.
26 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Nathan,
It's great to hear we were able to simplify the AUDDIS migration process and that the project was delivered smoothly.
Thanks so much for taking the time to leave us a review we really appreciate the feedback.
Thank you
SmartDebit Team
Top quality service.
Top quality service.
Always fast and top quality service.
25 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Tony,
Thanks so much for your feedback on our support and service.
We really appreciate you taking the time to leave us a review.
SmartDebit Team
Fantastic service. Would recommend
We have used Smart Debit for several years. The service we receive now is exactly the same as it was when we first joined. The staff, especially Bethan, go above & beyond to assist. The system is very easy to use & staff are on standby to assist with any issues.
I wouldn’t hesitate to recommend them.
25 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Jo,
Thanks so much for the recommendation. We're pleased you found the system easy to use and Bethan will be really happy to read your feedback.
Thanks
SmartDebit Team
Dont Hesitate...Enquire Now
I have used Smart Debit for a while now and even through the COVID-19 pandemic, i have received a great service and professional support. Running a company can be challenging at times and even in challenging times its always good to be with a company which make it easier for you. I recommend Smart Debit massively....you will not be dissapointed.
19 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Chris,
Thanks for taking the time out to recommend us. We're really pleased we've been able to help you through this challenging time and to hear that our service levels have remained consistent. The team pride themselves on setting standards high, so feedback like this means so much to us.
Thank you
SmartDebit Team
We experienced a very helpful and promp…
We experienced a very helpful and promp respose to our request. Nothing to fault.
18 août 2020
Avis spontané
Réponse de Access PaySuite
Hi Philip,
Glad we could help. Thanks for taking the time out to leave us a review.
Thank you
SmartDebit Team
Fantastic Company
Excellent Customer service and ease of transactions. Prompt responses at all times. The website is easy to manipulate and input data.
18 août 2020
Avis spontané
Réponse de Access PaySuite
Hi,
We're glad we have been able to help :)
Thanks
SmartDebit Team
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