Absolutely brilliant customer service from Eloise, Maria and Joe who went the extra mile to help us transition from Stripe to Access Paysuite. Could not fault the service in any way. Friendly, helpf... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Not only is this platform a great tool and very straightforward to use the support we have received during the onboarding process has been excellent. From our very first meeting Eloise Bright and Joe... Voir plus
We have had all our customer DD applications appearing in triplicate for months. We have had a mixture of responses from ‘support’ from mainly confused AI chat which keeps opening and shutting the cas... Voir plus
Access Paysuite has been a breath of fresh air, especially after the disaster we experienced with our previous DDM provider. Maria and the team have been clear, supportive and proactive throughout the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.
Coordonnées de contact
Royaume-Uni
- accesspaysuite.com
4,6
Excellent
371 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
always hepful
16 mars 2021
Réponse de Access PaySuite
Hi there,
Thanks for your feedback - we really appreciate it :)
SmartDebit Team
I have an existing account with Smart…
I have an existing account with Smart Debit so was transferring payers from one account to the new one. This process was well managed by the team at Smart Debit, with little involvement from me. Good efficient service.
16 mars 2021
Réponse de Access PaySuite
Hi David,
Thanks for your feedback. We're really pleased we were able to help you migrate your payers to the new account.
SmartDebit Team
Réponse de Access PaySuite
Hi Simon,
Thanks for your feedback on our service - we're really pleased we were able to answer your queries quickly :)
SmartDebit Team
Perfect from start to finish.
5 mars 2021
Avis spontané
Réponse de Access PaySuite
Hi Andy,
Thanks for your kind feedback - we're really pleased you were happy with the service you've received.
SmartDebit Team
Réponse de Access PaySuite
Hi there,
Thanks for your feedback on our company and service - we really appreciate it :)
SmartDebit Team
Friendly, efficient and rapid response
I received a very good service with SmartDebit. The lady I spoke to was very friendly and quick to resolve my query. Excellent service!
23 février 2021
Réponse de Access PaySuite
Hi Olly,
Thanks for taking the time to review our service today. We really appreciate the feedback :)
SmartDebit Team
HI the smart debit service is great
HI the smart debit service is great. BUT can you stop sending surveys on how did we do ????? this must be the forth piece of info you have asked for about how smart debit online chat went. I don't do surveys as a rule, but you have worn me down and i need to ask you to take me off you list of people to ask......
thank you Alison Oubridge.
23 février 2021
Réponse de Access PaySuite
Hi Alison,
Thanks for taking the time to leave us a review today. Thanks for advising us of the frequency of requests, we've investigated and made some changes to the process to improve this. We appreciate the feedback and look forward to continuing to work with you.
SmartDebit Team
Réponse de Access PaySuite
Hi Tracy,
Thanks for taking the time to review our service today we really appreciate it :)
SmartDebit Team
Réponse de Access PaySuite
Hi Ross,
Thanks for taking the time to leave us a review today. We're glad you're pleased with the service and look forward to continuing to work with you.
SmartDebit Team
Professional
Professional, helpful and prompt we look forward to working with SmartDebit.
15 février 2021
Avis spontané
Réponse de Access PaySuite
Hi there,
Thanks for taking the time to review our service. We're glad you found it simple dealing with the support team, and we look forward to working with you.
SmartDebit Team
Excellent
Excellent, professional and very helpful! Have used this company for almost 3 years now and never had an issue!
11 février 2021
Réponse de Access PaySuite
Hi Steven,
Thank you for taking the time to review our service today we really appreciate it :)
SmartDebit Team
Smart debit have made my whole taking…
Smart debit have made my whole taking on direct debits seamless and stress free.
9 février 2021
Réponse de Access PaySuite
Hi Fiona,
Thanks for taking the time to review our service today. We're really happy we were able to make it simple for you to start collecting Direct Debits :)
SmartDebit Team
Resolved my query within minutes
Resolved my query within minutes - very helpful
5 février 2021
Avis spontané
Réponse de Access PaySuite
Hi Korina
Thanks for taking the time to review our service. We're pleased we were able to help resolve your query quickly.
SmartDebit Team
Great service and friendly and…
Great service and friendly and efficient support.
28 janvier 2021
Avis spontané
Réponse de Access PaySuite
Hi Katie,
Thanks so much for taking the time to review our service today. We really appreciate it :)
SmartDebit Team
10 years of great service every time…
10 years of great service every time with these guys, highly recommend
15 janvier 2021
Avis spontané
Réponse de Access PaySuite
Hi Gary,
Thanks so much for choosing SmartDebit. We're really pleased we've been able to deliver 10 years of great service for you.
On behalf of the whole team, we really appreciate you taking the time to leave us a review.
Thank you and here's to the next 10 and beyond :)
SmartDebit Team
Great service & support
Great service & support received every time. Always happy to help and explain how things work. Nothing too much trouble and everything is done in a timely manner. Would highly recommend
7 janvier 2021
Avis spontané
Réponse de Access PaySuite
Hi Caroline,
We're pleased you have been happy with the service you've received and that we've been able to share knowledge effectively.
Thank you for taking the time to share your experience with us, we really appreciate it :)
SmartDebit Team
I work with Smart Debit for the sixth year and I am happy with it
I work with Smart Debit for the sixth year and as usual, it offered me all the tools I needed to complete my work. I am happy with the tools SD provides and with the customer support who is knowledgeable and prompt.
29 décembre 2020
Réponse de Access PaySuite
Hi Radu
Thanks so much for sticking with us and, for the feedback we really appreciate it :)
SmartDebit Team
Réponse de Access PaySuite
Hi Mike
Thanks for the feedback we really appreciate it :)
SmartDebit Team
Excellent service and support
Excellent service and support. Really simple system to use and I would recommend to anyone looking for a new Direct Debit collection provider.
7 décembre 2020
Avis spontané
Réponse de Access PaySuite
Hi Angela
Thanks for the feedback and for recommending us to others.
We really appreciate it :)
SmartDebit Team
Excellent service!
I've been so impressed with SmartDebit in all my dealings with them. DD collections have run smoothly, their portal is easy to use and their customer service is second to none - they always respond really quickly, are super friendly and really helpful. Absolutely deserving of five stars!
7 décembre 2020
Réponse de Access PaySuite
Hi Anna,
Thanks so much for the feedback. Glad we've been able to respond quickly when you've needed support and that the team have been friendly and helpful.
We really appreciate it :)
SmartDebit Team
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