I honestly cannot rate this pharmacy highly enough. I have been in the aesthetic medicine specialty for 10 years and their customer service is incredible. I have to mention Nat who literally goes ab... Voir plus
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Lisez les avis des autres
I’d like to say a big thank you to Nat for all her support with ZO Skin Health. She has always been incredibly professional, knowledgeable and helpful, and is always happy to answer questions and... Voir plus
Not only this is the best pharmacy in terms of products, but also it has the best customer care service/ experience I’ve ever had. Every time I go to collect my other in London I am received by... Voir plus
Such a great pharmacy- customer service is 10/10 Great delivery service too, and if there are any issues, it’s dealt with quickly and efficiently. They’re always expanding their offering and there a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Coordonnées de contact
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, Royaume-Uni
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4,9
Excellent
716 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sometimes the website is a little…
Sometimes the website is a little laborious when creating prescriptions. However, overall I have found Acre to be responsive and for the most part deliveries arrive when they are scheduled to.
I particularly like that I am kept up to date of there is a problem and that there is staff available to speak to who have the correct knowledge to be able to help there and then. Amazing help when in busy clinics.
Thank you.
26 février 2026
Réponse de ACRE Pharmacy
Thank you for your fantastic feedback!
We’re so pleased to hear you received excellent service — that’s exactly what we strive for with every order and interaction. Your support means a great deal to us, and we look forward to serving you again soon!
Very supportive customer service
24 février 2026
Réponse de ACRE Pharmacy
We’re so pleased to hear that you found our customer service team supportive. Providing attentive, reliable support is incredibly important to us, so it’s wonderful to know that reflected in your experience.
We truly appreciate your support and look forward to assisting you again in the future!
I was having issues with DPD delivery…
I was having issues with DPD delivery so contacted Acre and they were excellent. I dealt with Beth via WhatsApp and she couldn’t have been more helpful. Despite the problem being with DPD Acre were happy to help and went above and beyond to help resolve the situation
26 février 2026
Avis spontané
Réponse de ACRE Pharmacy
Thank you so much for taking the time to share your experience.
We’re sorry to hear you had issues with the delivery, but we’re really pleased we could step in and support you. Beth will be delighted to hear your kind words — we’re very proud of our team and their commitment to helping wherever possible.
Even when a situation is outside of our direct control, we always want our customers to feel supported, so it’s great to know you felt we went above and beyond to resolve it. Thank you again for your patience and for choosing us — we truly appreciate it!
Always on time
Very helpful over the phone, products always arrive next day & on time. Great customer service, an excellent choice of products available for aesthetics & skincare.
22 février 2026
Réponse de ACRE Pharmacy
Thank you so much for your kind words! We’re delighted to hear that you’ve found our team helpful over the phone and that your orders consistently arrive next day and on time — we know how important reliability is.
It’s also wonderful to know you’re happy with our customer service and the wide choice of aesthetics and skincare products we offer. We’re committed to providing both high-quality products and a seamless experience from order to delivery.
We truly appreciate your support and look forward to continuing to work with you!
Fast efficient service thanks
9 février 2026
Réponse de ACRE Pharmacy
Thank you so much for your kind words! We’re glad you found our service fast and efficient. We truly appreciate your support and look forward to serving you again.
Good range of products at competitive…
Good range of products at competitive prices. Fast delivery. Great service
14 février 2026
Réponse de ACRE Pharmacy
We’re delighted to hear that you’re happy with our product range, pricing, and delivery speed. Providing great service is always our top priority, so it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon!
Réponse de ACRE Pharmacy
Thank you so much for your kind words! We truly appreciate your support and are glad to hear you had a great experience with our team. We look forward to serving you again!
Speed of services .
10 février 2026
Réponse de ACRE Pharmacy
Thank you for highlighting our speed of service! We know your time is valuable, and we're happy we could provide a quick and efficient experience. We appreciate your support!
Great Pharmacy!!
Great Pharmacy! Very helpful over the phone and prompt delivery, packed perfectly 👍🏼
10 février 2026
Réponse de ACRE Pharmacy
Thank you so much for your wonderful feedback! We're delighted to hear that you found our team helpful over the phone and that your delivery arrived promptly and perfectly packed. We truly appreciate your support!
I’ve been using Acre for many years and…
I’ve been using Acre for many years and they are an outstanding Pharmacy. Nothing is ever to much trouble. The team are friendly and always happy to help. Special shout out to Natalie for her customer service skills.
13 février 2026
Avis spontané
Réponse de ACRE Pharmacy
Thank you so much for your kind words and for being a loyal customer over the years. It truly means a lot to us that you’ve placed your trust in Acre for so long.
We’re delighted to hear that you’ve consistently found our team friendly and helpful — providing supportive, reliable service is exactly what we strive for every day. I’ll be sure to pass your special shout out on to Natalie; she’ll be thrilled to know her customer service made such a positive impression.
Acre customer service always go above…
Acre customer service always go above and beyond, none more so than today when a delivery failed to arrive. Natalie sorted everything out for pre 12 delivery tomorrow without me having to request or chase it up. I have been kept updated via WhatsApp so I know what’s happening. Outstanding customer service and very much appreciated.
11 février 2026
Avis spontané
Réponse de ACRE Pharmacy
Thank you so much for your thoughtful review. We’re really sorry your original delivery didn’t arrive as expected, but we’re so pleased Natalie was able to step in quickly and arrange everything for you. Keeping our customers informed and resolving issues proactively is exactly what we aim for. Your kind words mean a great deal to us, and we truly appreciate your support.
Réponse de ACRE Pharmacy
Thank you for your feedback! We’re glad to hear you found the ordering process easy and the delivery reliable.
Réponse de ACRE Pharmacy
Thanks so much! We really appreciate your feedback and are glad you were happy with our communication and service.
Réponse de ACRE Pharmacy
Thank you so much for your kind words and continued support! We’re really glad you always receive 5⭐ service from Acre.
Réponse de ACRE Pharmacy
Thank you so much for your kind words! We truly appreciate your continued support and are always happy to help. Looking forward to serving you again soon.
Acre is always really efficient with…
Acre is always really efficient with deliveries and their customer care is brilliant. A special thanks to Ebony who has gone out of her way to help us with orders. Incredibly helpful and always lovely to have a friendly reassuring voice at the other end of the phone. Thank you!
29 janvier 2026
Avis spontané
Réponse de ACRE Pharmacy
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with our deliveries and customer care. Ebony will be thrilled to receive your special mention, we’re so pleased her support has made a difference. We really appreciate your feedback and look forward to continuing to support you in the future. 😊
I had a great experience with the Acre…
I had a great experience with the Acre team. Their customer service was professional, friendly, and very responsive, ensuring that all of my questions were addressed quickly and clearly. The team made the entire experience easy and enjoyable.
The Noon products purchased were high quality and performed exactly as promised. It’s clear that the Acre team takes pride in their work, merchandises and more importantly their customers. I appreciate the attention to detail and the level of care shown throughout the process.
I highly recommend Acre to anyone looking for reliable products, service, aftersales care and a dedicated customer service team.
*****
27 janvier 2026
Avis spontané
Réponse de ACRE Pharmacy
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that you had a great experience with the Acre team and that our customer service met your expectations in terms of professionalism, responsiveness, and care.
It’s especially rewarding to know that the Noon products performed exactly as promised and that our attention to detail and aftersales support made a positive impression. We take great pride in the quality of our products and, most importantly, in the relationships we build with our customers.
Your recommendation truly means a lot to us. Thank you for choosing Acre — we look forward to supporting you again in the future.
Excellent
Excellent. Competitive prices compared to my previous pharmacy, excellent delivery - I was kept up to date about progress, given a time slot and it was on time, and the minimal packaging needed. Couldn't be happier.
21 janvier 2026
Réponse de ACRE Pharmacy
Thank you so much for your amazing feedback! We’re delighted to hear that you’re happy with our competitive prices and delivery service. We take pride in keeping our customers informed and ensuring everything arrives on time and with minimal packaging. It’s fantastic to know we’ve met your expectations, and we truly appreciate you taking the time to share your experience. Looking forward to serving you again!
Fantastic company
Fantastic service. Easy to order and delivery is super fast. Everything is well packaged and arrived safe and sound. Communication and customer service is excellent. Great company!
21 janvier 2026
Réponse de ACRE Pharmacy
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with us has been so positive. It’s great to know our easy ordering process, fast delivery, and excellent packaging made a difference. We truly appreciate your kind words about our customer service and communication. We look forward to serving you again soon!
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