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Lisez les avis des autres

Noté 5 sur 5 étoiles

Exceptional service and products! Excellent products and an even better team at Adapt Life! Huge thanks to Dominique and Nikki from the customer service team for going over and above. They kept me upd... Voir plus

Noté 5 sur 5 étoiles

I did quite a bit of research before purchasing, and I chose this company because they offered the most affordable price I could find. The delivery took a little longer than expected, but it was d... Voir plus

Noté 5 sur 5 étoiles

From start to finish the communication from the customer services was excellent. I had to return an order ( my fault) and they bent over backwards to facilitate a refund of part that was a gesture of... Voir plus

Noté 5 sur 5 étoiles

Great piece of equipment. Well packed for delivery and all parts and items are included and although not fitted yet, this is being installed by the usual person who does regular work for me and he ha... Voir plus

4,5

Excellent

TrustScore 4.5 sur 5

61 avis

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A répondu à 100 % de ses avis négatifs

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4,5

Tous les avis

(61)

46 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

This is a very good bath lift

This is a very good bath lift. It does need an experienced fitter to fix it to the wall. Ideally the battery box would also be fixed to the floor but we want the ability to move it, so we didn't fix it. Solution is that I sit on that while my wife gets herself in and out of the bath.

3 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great value and helpful team

Great value when compared with other sources. A very helpful and readily available team to advise and help. Arrived exactly on time and very well packed. Thank you so much for making this a simple transaction, much appreciated!

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Customer service before, during and after purchase

Adapt Life responded promptly and in accurate detail to my phone enquiries about exact wheel to wheel diameter and seat width of lightweight wheel chairs in their Vanos Excel G Logic range. Reassured that the chair with the 16 inch width seat would fit my husband and make it easier for him to get through the narrow door of our upstairs bathroom, we purchased. Prompt, trouble-free delivery followed, charge free, and as he was eligible, VAT was refunded. By follow-up phone call six weeks later, they asked if the chair was satisfactory and if we had any comments about the customer service we had received. We were kindly and skilfully helped, informed and supported at every stage by their customer service - and are very happy with the excellent quality of the wheel chair.

7 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Avoid this company!

Adaptlife is one of the worst company I have ever dealt with.
First they completely bungled the delivery which was very delayed. I asked for a refund and they said it couldn’t be actioned while shipping. They wanted me to pay for a re- delivery when it was wrongly sent to a different address. By the time that the product arrived, the box, packaging and autoclave was damaged. They accepted no liability and offered no compensation. I even had to ask for my warranty details. I would never buy anything from them ever again.

15 avril 2026
Avis spontané
Logo de Adaptlife

Réponse de Adaptlife

Hi Sharon

Thank you for taking the time to share your experience. We're sorry to hear you're dissatisfied, and we'd like to provide some additional context for anyone reading this review.

Your order was dispatched and due to be delivered within our standard processing timeframe. The delivery complications that followed were unfortunately caused by UPS, not by us. After the courier contacted you directly and a redirection to a UPS Access Point was initiated, the parcel was routed to the wrong hub and ultimately returned to sender: all of which occurred within UPS's systems and outside of our control. We kept you informed throughout and made clear that once the redirection was processed, we were unable to intervene further.

Despite the delivery issue being a UPS error, we arranged and covered the cost of redelivery ourselves as a goodwill gesture, and the item was successfully delivered on 16 March.

Regarding the damage: this was reported to us 17 days after delivery, and we understand the item was not inspected upon arrival.

Despite the significant delay in reporting, we still pursued a damage claim with UPS on your behalf. Unfortunately, UPS were unable to process a claim that long after delivery. As an alternative, we provided you with details on how to get any damage repaired through local servicing, so the issue could still be resolved.

The warranty details were included with the product on a USB device packaged with the item. We'd encourage checking the packaging contents if this hasn't been located yet.

We always aim to do right by our customers, and in this case we believe we went above and beyond to resolve a situation that was largely outside of our control. If you'd like any additional support, please don't hesitate to contact us directly.

Kind regards,
The Adapt Life Team

Noté 5 sur 5 étoiles

Enbio Pro Autoclave

I bought an Enbio Pro Autoclave from Adaptlife the communication was excellent Dominique was awesome and knowledgeable item was delivered when expected and the packaging was great thank you

11 mars 2026
Avis spontané
Noté 3 sur 5 étoiles

Not as easy to adjust as advertised

The company was very prompt at replying to my query. The item arrived timely and in good condition. The wheel appears quite robust which makes it heavier than other models that I have previously used. It seemed easy to adjust but it then turned out that my carers were having difficulties attaching and de-attaching the wheel from my wheelchair. Also, once attached, if the wheel rotates which happens when reversing, the wheel is then off the ground and one has to rotate manually to the desired position. So in balance, it has pros and cons compared to other models and I haven’t quite made up my mind about it.

7 mars 2026
Avis spontané
Logo de Adaptlife

Réponse de Adaptlife

Thank you for taking the time to leave a detailed review and for highlighting both the positives and the areas where the product hasn’t been quite as straightforward as expected. We’re really pleased to hear that your order arrived promptly and in good condition, and that our team was able to respond quickly to your query.

We also appreciate your feedback regarding the attachment mechanism and the behaviour of the wheel when reversing. Some users do find that there can be a short learning curve with positioning and attaching the wheel, particularly depending on the wheelchair model being used. If it would be helpful, our team would be more than happy to walk you or your carers through a few tips that can make attaching and positioning the wheel easier.

Please feel free to contact us and we’d be glad to assist further.

Kind regards,
The Adapt Life Team

Noté 5 sur 5 étoiles

Super fast service

Super fast service. Ordered Wednesday,received Saturday. Installed and used Sunday. Very pleased, works just as shown in the best demonstration of installing and use video of any bath lift I have ever seen. In fact it was watching this video that made me order from them 30 minutes after seeing it

2 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic customer service

We purchased 2 Invacare Aquatec Ocean VIP Ergo chairs form Adaptlfe with various different bespoke builds a couple months ago, we had made a mistake in the order but the service team were very willing and helpful to adjust it even after checkout. Delivery was speedy. Customer service was top notch.

12 décembre 2025
Avis spontané
Noté 4 sur 5 étoiles

This company are easy to deal with

This company are easy to deal with. They respond quickly and deliver on time. The purchase was well packed. I have a slight issue with the seat but i'm sure the company will sort it out if the situation worsens.

1 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

the delivery was very fast

the delivery was very fast. the customer service was superb. everything was so easy and explained so well. even the dreaded paperwork was made extremely user friendly.

11 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Quick inexpensive - excellent

I benefitted from the sale that Adaptlife had on which saved a significant amount of money - far cheaper than any competitor. Good arrived extremely quickly and well packaged. I will definitely use again.

5 février 2026
Avis spontané
Noté 5 sur 5 étoiles

The team were always very helpful and…

The team were always very helpful and the service I received was first class .We are really pleased with our bath belt as it has made bathing much easier for both of us .I would thoroughly recommend the bath belt and the company Valerie

14 janvier 2026
Avis spontané

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