adidas New Zealand Avis 

Do not order from here. I ordered a pair of trainers at the beginning of February and a month later, still haven't received them. Received an email saying they had been dispatched on 19th February, but the tracking link I was given never updated. I have no idea where my order is. After contacting customer service I was told they believed they were in customs in Auckland. I was told I'd receive an update in 2 days, but had to follow up myself. I've been fobbed off multiple times with promises of escalation and updates. All I want at this stage is a working tracking link so I can see where the order actually is. I will never order from this website again. Incredibly poor customer service overall.

Endless problems with returns and refunds. Two months and still unresolved. Too many problems to mention. Seems woefully understaffed. Staff seem to have no power to assist, so they lie about ‘resolving’ and ‘escalating’. Feel sorry for them. Bad leadership and processes, resulting in a debacle. Better to talk to bank to dispute charge.

Ordered shoes on the 11th of Feb, still yet to receive them... Customer service incredibly difficult to get in touch with, live chat drops out and representatives close off the option to save chat or give feedback, only one of the 3 people I spoke to actually followed up with me.

This morning I received an email saying the order had been delivered, after calling the help line I was told it had been handed over to a rural delivery agent and was emailed an updated tracking link with another courier company, Post Haste. This afternoon I discovered that my parcel is currently being fumbled around Auckland... I live in Gisborne, the problem of which was not understood by the next customer service representative that I spoke to, instead I was advised everything is okay, it is had been handed to the rural delivery agent and will take another couple of days... Again, the delivery agent is located in Auckland while I am in Gisborne.

First and last order. I wish I had checked the trust pilot score beforehand.

Ordered shoes over 3 weeks ago, still haven't received order. Called up Adidas to find out what's going on, was told they will get back to me, 4 days later no call and still haven't received order. Don't order from them if you want to receive anything

I brought adidas shoes off the web. They were too big so I went to exchange them at the store in Auckland. This is not allowed apparently and I wasn't told when I brought it. I asked for the manager to call me but he never did.

Don't buy off the web for Adidas. Buy from Platypus or somewhere else. Adidas service is terrible.

Worst customer service ever.
I have been waiting for more than a month now to return my shoes for refund but they just talking shit that posthaste will call me to organise returning my shoes.
This is so terrible.

Took over a month to receive order. Main reason for ordering was the shoes, but purchased additional items to be eligible for free shipping. Adidas emailed a month later saying shoes were out of stock and refunded. Wouldn’t have purchased the other items had I known the shoes were out of stock. Wouldn’t recommend buying online from adidas NZ. You would think a reputable brand like adidas wouldn’t have these kind of issues. Wish I had checked here first before purchasing.

If I could give them zero stars I would- BUYER BEWARE - they do not deliver on time, I ordered back beginning of december and the shoes hadn't arrived by the date they stated. I emailed them asking where they were and got an AI response email saying they'd get back to me within 2 working days after checking with their courier partners. Spoiler- they have absolutely ghosted me since- I've sent multiple emails and nothing. I genuinely never thought such a recognised brand could be so terrible! I am out by $190 and have had to initiate a charge back with my credit card company- fingers crossed that comes through

Adidas nz doesn't honour their returns&refunds policy when there's an issue with an order. Their customer support lied to me repeatedly about the case being escalated and being resolved "in the next hour" or next day, followed by radio silence. They have been utterly useless. After six attempts, I have to start a process for a fraudent charge reversal with my bank.

I purchase Adidas spezial on the Black Friday sale,shoes received earlier then estimated time eventhough taking awhile, I guess if you not in hurry it is ok. Love the adidas spezial is so comfy and fit perfectly!!
The US Sizing is very confusing. Go half size down for spezial, it run large.

Their shipping process could be improve comparing to other brands that coming from Australia very fast. I surprised to see alot of negative comments here but my experience was smooth and easy.
Definitely will be buying with confident again with Adidas .Thank you!

Purchased tracksuit, 3 & half weeks later I still don't have it yet, it takes longer for clothing to come from Adidas NZ/AU than it does from China. Not good enough, no email no communication no txt

Bought a trouser from their adidas Westgate store, only wearing it for 2 days and the cloth material got shrink and went back with receipt and they refused to exchange it, staff member and manager was very rude.

They said they cannot refund because they cannot resell it, i do not why they want to sell the damaged item to other customers.

I am returning the product because it is faulty not change of mind, defect can be seen clearly.

Do not buy Adidas at all. Rip off

Got a cancelation summary stating they had to cancel My order because they couldn't fuful my order, the foot wear are in stock, and are still showing in stock but now at a higher price

Very slow to send out items, I ordered on the 17th of November and it is now the 12th of December and they have only just shipped. Their website says 7-10 days for peak periods. I've ordered a lot from them and this is the experience about half the time.

For the 2nd time in 3 online orders, my order has not appeared by the agreed delivery date and the status does not show any progress besides shipping being booked. Worse than that, customer service don't report back in the "24-48 hours" they committed to.
Absolte crape service and most unprofessional.

Made an order cause of their discounts during black friday. Still no tracking 5 days later. Called their Customer service- which is the worst ive dealt with. One agent just muted their mic hoping ill go away and the other agent gave me some bullshit about RTS the parcel before they will refund me. All before it was even picked up by the worst logistics company DB Shenkar. Cant even get a hold of the courier via NZ number - just silence when selecting option 1 on their number!. So no way to get a RTS. Orders were meant to be presents but now I wont be able to get the money back. Adidas is a SCAM! Never again buying from them, and dont even bother with their outlet in auckland , seems like having your head up your backside is on brand for adidas.

I had to urgently buy sneakers for my child for school, so I found a pair online and left work early to go to the Westgate outlet store on Monday, 1st December. I arrived at 5:21 pm, but the staff member didn’t let me in. I explained that I knew exactly what I was looking for and had left work early to get there, and that there were still nine minutes before closing. He still refused and said it was his manager’s instruction because they were “busy,” even though the store didn’t seem that busy. It was very rude and disappointing

I wish I had read the reviews on Adidas.co.nz before making an order on the 17th Nov. Order has been booked with courier for over a week now and not even close to being collected from Auckland. This was meant to go in a Christmas parcell but have not arrived in time to send off. It has been 2 weeks already. Sort it out. I placed an order with Rebel Sport Saturday and had it 1st thing Monday morning.

Really slow with delivery and refunds would not recommend

WARNING.
I have just waited 3 weeks for the Adidas Shoes that I ordered online through Adidas NZ Website. I already own 2 pairs of these shoes that are legitimate. The shoes that I have just received are cheap knock Offs out of Indonesia. They are not true to size, they are tiny, and are nothing like the 'real deal'. This is absolute fraudulent behaviour by Adidas NZ & I urge anyone else that has been scammed by Adidas to report their case to the Commerce Commission + Netsafe. The shoes that I have received are a joke! Adidas need to stop ripping off the consumer. This is not what anyone would expect from a reputable brand!!