Advantis Avis 

Very professional and courteous

Sophie was very understanding and helpful.

Scamming company.

No letters to my address received just a scamming looking text message with a link that says you have a letter - clicked on it no letter to be seen just straight to a payment page.

No letters from DVLA or themselves - how to expect me to pay a so called debt when I have received no correspondence??????????

Plus the text message has a number when you search on who called me it comes up as a scam number - beware 01782 354406

BEWARE AVOID

Shocking customer service from not one but two agents — Chloe and Oliver. Both pressured a vulnerable person into giving personal details and then disconnected the chat when I asserted my rights and asked for proof of the debt.

Their excuse was that they “couldn’t verify who I was,” yet they had no problem sending enforcement emails to the same address. If they genuinely cannot verify the email, they should not be contacting it — this raises serious concerns about the accuracy of the data they hold.

I provided my name and date of birth, which is more than sufficient to check their records. When I asked for proof of the debt to be sent to the address and email they already hold, this was dismissed. No dates, no statements, no agreement — nothing to show the debt was legitimate.

What makes this worse is that Advantis’ own Complaints Procedure states that customers should explain “what has made you unhappy” and “what you want us to check or look into,” and that they will “try our best to sort it out quickly” (from the document: “We will write down your complaint and try our best to sort it out quickly.”). Yet both agents refused to investigate anything until I provided additional personal information — information they already claim to hold.

Their procedure also says they offer multiple ways to complain, including webchat, and that they will “try to fix your problem within three working days” (from the document: “If we can fix your problem within three working days… we will send you a letter to confirm this.”). Instead, both agents disconnected the chat the moment I asserted my rights.

This approach caused unnecessary distress and raises serious questions about their verification processes, data accuracy, and treatment of vulnerable people.

Disgusting Customer Service
The Customer Service Agent For This Company Kept Talking Over Me & That Is My Bug Bearer Lost My Temper With The Agent
Kept Saying We Can,t Set Up A Payment Plan To Pay My Debt Bck Of £1 A Month Without My Financial Statement ( Sorry But That Is Private Information ) As Been Told Don,t Give Any Info To Anyone
Not Happy With This Company I WILL NOT GIVE ANYONE MY FINANCIAL INFO (DEBT AGENCYS)

Amazing experience Very well attended

They wrote me 2 letters saying I owe them like £1257.- from HMRC self assessment.
Ive never been self employed, I called HMRC they said its false.

Police are called and this is clearly a scam.

so helpful and thorough

Zoe was super helpful and understanding and listened to my issues and didn’t take it personally when I used foul
Language not directed to Zoe just frustrated with my situation 5*****

My experience was exceptional as my phone call was picked quickly and the agent who dealt with my query was a good listener. This person clearly understood my query, she was patient with me and her tone was reassuring and compassionate. She made me feel at ease and I was able to discuss my payment plan calmly. She is knowledgeable and master her interaction with the client. I appreciated her help and would like to commend her good work and share my experience with her manager and her team. She is the right person in this post.

Received a text saying Advantis were now managing my H M Revenue & Customs account. It told me to take action now and provided me with a 8-digit reference.
I always pay my tax and I was not aware that I owed any tax as my online account with HMRC say "Nothing was due"
I called Advantis and quoted the reference number I was provided with. I was asked my name, and then told then had got the wrong person.
In my opinion it is a disgrace that these companies (acting on HMRC behalf) send these type of texts to people, causing alarm and anxiety, yet they are too lazy to check the information they have is correct.
Are these companies regulated?

The customer service representative, Lucas, that took my call was brilliant. Right from the start he spoke to me calmly. I felt listened to and reassured. He was non judgmental of my situation. He came up with a proactive way, with me , so that I came away from the call, knowing the steps that I needed to take to resolve my situation. He also gave me an additional thirty day breathing space . Brilliant service.

It was a very easy chat and straight to the point. Sophie was considering and helpful. I am happy with the outcome.

Emily was very helpful and supportive.

I spoke to Sophia she was super helpful and made the process super easy!

I have spoken to Liam today and honestly he was the best person to sort all my problems out! I am so proud that theres still good people left out here. Really appreciate every bit. I am so happy.

I received an un expected historic tax demand which was passed on to Advantis to recover .
I felt overwhelmed and desperately depressed as I have been suffering with mental health issues and didn’t know what to do .
The agent I spoke with ( her name was Emily ) was excellent and very kind , thoughtful and empathetic . She listened to me without judgement and helped me tremendously.

Emily , you are a bright star and a lovely lady and I will always be grateful for your assistance . A true credit to the company .

My advice to others in the same situation would be to call this company. They are genuine and supportive and have a plethora of knowledge and aids to help clients

Sophie was very helpful in sorting out an arrangement for me

Sofia, was very helpful and did her best in trying to resolve the issue. However, it wasn't an easy problem to resolve as it required additional information which was not available.