Advantis Avis 

Oliver listened to me and was able to help me the best he could. thank you

Oliver was very helpful today and resolved my matter professionally and promptly

All was good even the time I called i didn't take much time waiting for response.The gentleman I spoke to really took his time explaining to me and made sure I understand everything.He was really kind to me.l felt being served with a kind and caring person.Keep it up!

THIS IS A SCAM DO NOT TRUST THESE PEOPLE!!!!!!! Tried to make my mother pay money she apparently owed to hmrc but it was all a lie !

Always been very understanding- I actually gave up trying to deal with HMRC - I let Advantis do it for me and it was much better all round

I had an online interaction - bank transfers etc were difficult but the member of staff was very helpful

They are legit. Just confirmed over the phone with HMRC the amount that I owed from a while back.

I spoke with Chloe today. She was incredibly helpful and patient. I was dreading making the call as I suffer with anxiety. She sorted everything for me. Thank you Chloe

What a wonderful soul to help me out Harrisah best ever support I ever received please keep it up.

Spoke with Bethany via Webchat, absolutely fantastic service and gave me all the available options to sort out a very annoying matter! I wish the DVLA would do there job like this lady has, then there wouldn't be any problems! Thank you Bethany

Responsive chat system. Very helpful and polite.

Very pleasant young lady. Simply made me feel relaxed and not stressed.

The person I was connected with to talk me through the reason for the call was really good

Thank you Oliver

A very helpful & understanding agent Chloe

I spoke on the online chat to a team member (Oliver) about my issues, which they talked through with me and helped me resolve.

The agent Sophia was absolutely lovely and helpful and so so understanding and kind

Advantis sent us a first letter only a week ago regarding an £80 DVLA fine, and since the day we received that letter they have not stopped calling me. I am receiving constant phone calls at different times of the day, along with repeated texts and messages.

When a company sends a letter requesting payment, they should also allow people a reasonable amount of time to respond and make that payment before beginning what feels like harassment. It has only been a week. This was not a planned expense, and like many people, we need to wait until the end of the month when we get paid to settle it which we fully intend to do.

Instead, we are being treated as though we owe large amounts of overdue debt and are refusing to pay, when in reality we simply need a short, reasonable timeframe to make the payment. The volume and persistence of calls and messages is excessive and completely unnecessary for such a small amount and such a short period of time.

To make matters worse, we have just lost my father last week. During an already extremely difficult time, having to deal with daily calls and messages from Advantis has added unnecessary stress and distress. Their approach shows no empathy or understanding for people’s circumstances.

This kind of aggressive contact so soon after a first letter is unacceptable and feels like harassment rather than professional debt collection. I hope they reconsider how they treat people and allow reasonable time for payment before bombarding them with calls and messages.

I talked to Chloe, who was timely and responsive, and had a good idea of the necessary support that was required