Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

I purchased a selection of the mini candles (Happy Space, Herbal Tea, Before Sleep and Botanical Gift Set). I had high hopes for naturally scented candles but I'm yet to actually pick up any of the sc... Voir plus

Noté 5 sur 5 étoiles

I absolutely love this brand, I've always been a White Company kinda girl until I came across this company in a lovely shop in the Cotswolds. Their smells are incrediable, like nothing I've ever come... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We bought 3 large “Happy space” candles and a room spray, having previously bought a small candle and loving the smell. They look beautiful and the smell is so good , making the whole room smell gorge... Voir plus

Noté 5 sur 5 étoiles

I am completely and utterly obsessed with Aery! Every single candle and product I have bought has been of the highest quality, stylish in my home and just plain gorgeous.

À propos de l'entreprise

  1. Programme de bien-être
  2. Magasin de bougies
  3. Magasin général
  4. Magasin d'ameublement et de décoration
  5. Institut de spa et bien-être
  6. Studio de yoga

Écrit par l'entreprise

Feel good home fragrance. Designed to enhance your wellbeing. Made in England. Vegan and cruelty-free candles and diffusers.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

484 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 71 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

No customer care

The client service is not very reactive. I have received a broken candle and complained. No answer after 96 hours. This was for Christmas. I am disappointed. I will not buy from them again.

17 décembre 2024
Avis spontané
Logo de Aery Living

Réponse de Aery Living

Hi There, thanks for reaching out and sorry to hear you've had an issue with your order. We monitor our inbox regularly and respond to customers daily so this sounds unusual! It is a busy time of year though so we can only apologise. Are you able to send an email and order number again to care@aeryliving.com so we can rectify this asap or give us a call. 😄

Thank you

Noté 2 sur 5 étoiles

I really like the scents but the…

I really like the scents but the candles only smell when you don’t burn them! Once they are lit it just fills the room with a burned wick smell and none of the perfume.
It’s such a shame as the diffusers are great and I wish I had bought a load of them instead.

17 décembre 2024
Avis spontané
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Réponse de Aery Living

Hi Lisa, thanks for taking the time to review us! Sorry you've not had the best experience! Send us an email at care@aeryliving.com and we'll get something sorted. 😄

Noté 1 sur 5 étoiles

Immediately reversing transactions with…

Immediately reversing transactions with no communication because you can't properly manage your stock is wild.

Attempting to buy a present and thankful I'll never have to interact with this business again

Just go to your local market and buy an artisan candle guys, there's literally nothing to it and these guys obviously don't want your money.

16 décembre 2024
Avis spontané
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Réponse de Aery Living

Hi Dan,

Thanks for getting in touch and sorry you've experienced this! We hope we can help with the information below 🙂

We've not received an order from you, nothing has been confirmed - you'll know you have a confirmed order with a an email and order number. It looks as though your order was in abandonbasket and held due to incorrect details on the card (postcode) Banks will do this just for security checks so unfortunately the order never made its way to us otherwise you'd have your aery goodies by now.

Sorry you've had this experience and hopefully you can try and purchase again and have better luck. Feel free to email us though at care@aeryliving.com if there is anything more

Noté 1 sur 5 étoiles

Its a con

Its a con
They do an offer but every time they do the stock is immediately out of stock or they send old stock with no scent . Super disappointed - won't buy again - going back to St Eval which is lovely

9 novembre 2024
Avis spontané
Logo de Aery Living

Réponse de Aery Living

Hi There! Thanks for your reply, sorry you're disappointed with stock levels. We're doing our best to keep up with demand at a busy time of year. We've flagged your issue with the wider team including your comment on quality. We're emailing you separately about anything, in particular, you're looking at so we can arrange it with you. Thank you

Noté 5 sur 5 étoiles

Gorgeous ethical products

I have ordered products as a gift for my niece. Aery products make perfect gifts as they are both ethical and high quality with the most beautiful fragrances. Would highly recommend.

1 juin 2024
Noté 5 sur 5 étoiles

Ordering process very user friendly

Ordering process very user friendly, web site is easy to navigate. Wide variety of quality products to choose from. Delivery is speedy and turns up on time. Great company to order from.

2 juin 2024
Noté 5 sur 5 étoiles

Great range of beautiful products

Website is well laid out with nice images and descriptions of the products - all of which look and sounds lovely. It would be helpful if reviews were arranged by product rather than a streaming mix - easier to match.

My diffuser was dispatched quickly and has just arrived. It looks very stylish (Indian Sandalwood) so I look forward to using it.

1 mai 2024
Noté 5 sur 5 étoiles

Fresh & calming scents - better for the planet!

I have purchased the Nordic Cedar candle on a number of occasions. I simply love the scent of cedar, cinnamon, pepper & bergamot. It is incredibly fresh and calming & really does give you the feeling of being immersed in a snowy Nordic forest!
The candles are beautifully made and have a great burn time. I’ve had no dreaded tunnelling!
I’m keen to use sustainable products that are good for our planet - and Aery will be my go to for candles because of this 😊

1 mars 2024
Avis spontané
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Réponse de Aery Living

Hey Laura thank you for your lovely review! we are so happy to hear how much you are loving our products, Nordic Cedar is defiantly a cosy must have! Thank you for shopping with Aery ☺️🌸

Noté 5 sur 5 étoiles

Brilliant products

Brilliant products
Arrived really quickly
Love this company

1 avril 2024
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Réponse de Aery Living

Hey Alison, thank you for shopping with Aery. We are so a happy to hear you love your goodies! 😊🌼

Noté 4 sur 5 étoiles

Exquisite fragrances

Exquisite fragrances, long lasting and natural smelling. In particular the bath salts envelopes the home, body and mind! I keep coming back for more! Delivery is always fast and reliable with courteous emails to keep you in the loop. Love everything about Aery and looking forward to trying every scent!

1 avril 2024
Logo de Aery Living

Réponse de Aery Living

Hey Kate, Thank you for your lovely review! Great to hear how much you love our fragrances. we hope you enjoy your Aery goodies 😊🌷

Noté 4 sur 5 étoiles

The Product is great and the scheduled…

The Product is great and the scheduled delivery date was very quick. Unfortunately DPD did not attempt a delivery ( even though they stated they did) and delivery was therefore delayed as we had to collect from a depot.
It’s a shame about DPD as would have given a 5* Review

1 mars 2024
Logo de Aery Living

Réponse de Aery Living

Hi Mandy, we are sorry to hear about the delivery mishap. Glad to hear you have now received your products. If you would like any further help with this issue please contact care@aeryliving.com 😊

Noté 5 sur 5 étoiles

Delivered promptly Japanese garden 🪴

Delivered promptly , lovely smelling candle , would definitely buy again in

1 mars 2024
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Réponse de Aery Living

Hi Michelle, thanks for the great review! we are very glad to hear you love Japanese garden as much as us ! 😊

Noté 5 sur 5 étoiles

Aery Feedback

Very happy with the product from them and was dispatched and arrived very quickly.

31 janvier 2024
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Réponse de Aery Living

We are so glad you loved our products and you received your order so quickly ! :)

Noté 5 sur 5 étoiles

Fab products

Fab products, great delivery service

1 février 2024
Logo de Aery Living

Réponse de Aery Living

Thanks for the lovely review, we hope you enjoy your products :)

Noté 5 sur 5 étoiles

Perfect Rose

The delivery was incredibly fast and arrived in recyclable packaging which was good to see. The candles smell divine, I bought two Parisian rose candles as Mother's day gifts and an Aztec Tuber rose candle for myself. The glass jars are gorgeous looking and were all in perfect condition. Incredibly pleased with my purchases!

31 janvier 2024
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Réponse de Aery Living

Thank you for your lovely review Cher, great to hear you love our rose candles, a staple for every home! :)

Noté 5 sur 5 étoiles

Gorgeous smelling candle

Gorgeous smelling candle , just ordered some more !

6 janvier 2024
Logo de Aery Living

Réponse de Aery Living

Thank you for the lovely review, we hope you enjoy your candles! :)

Noté 5 sur 5 étoiles

Best candles you’ll find

This is my second time ordering from Aery. Honestly, these candles are amazing. I buy a lot of candles (very much an addiction problem) and these are by far up there with some of the best quality I have had over the years.

4 janvier 2024
Logo de Aery Living

Réponse de Aery Living

Thank you for the lovely feedback on our candles, we are so glad you enjoy them and love candles just as much as us! :)

Noté 5 sur 5 étoiles

Really easy to order

Really easy to order, great offers and fabulous products.

31 décembre 2023
Logo de Aery Living

Réponse de Aery Living

Thank you of the great review Anne! we hope you enjoy your products :)

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