Alpha Weebs Avis 

328
TrustScore 2 sur 5

2,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Shipping time took way longer than original estimate. Item description was incorrect. Item size was way off. Support was non-responsive when I reached out to them.

Noté 1 sur 5 étoiles

I ordered one thing a coat for my son for winter I never got the coat matter of fact still waiting on it. Tried to cancel the order and the web site was taken down. Went back later to check the site w... Voir plus

Noté 5 sur 5 étoiles

I got a pink Sukuna t-shirt and a bright green Magikarp t-shirt. The Magikarp t-shirt was massive even though I ordered the same size as the other; size Large. It was also a strange silky polyester ma... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It took longer than I expected to receive the order and to be honest I thought I was getting scammed. Apparently the address I put for shipping was high risk and they had to do something to resend it... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de streetwear

Écrit par l'entreprise

🌸Our mission is to produce the perfect blend of Anime X Streetwear X Japanese Culture🔥 Anime has given us a way of living. Since the rise of social media, the culture has spread to every corner of the globe. Anime is no more just anime, it's a lifestyle. So, we've started this shop as a UNIQUE, dedicated anime lifestyle store for fellow Weebs and Otakus, people of culture.


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

328 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 64 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,2

Tous les avis

(328)

45 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

I had a little trouble with sizing when…

I had a little trouble with sizing when ordering and I got the wrong size in a sweater. I contacted alpha weebs and they offered to replace the sweater with the correct size. Free of charge. Customer service is top tier. Thanks Alpha Weebs.

13 janvier 2025
Avis spontané
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Réponse de Alpha Weebs

Dear valued customers,

Thank you for your Trustpilot reviews! We truly appreciate your feedback. As a token of our gratitude, please enjoy a 15% discount on your next purchase with the code TRUST15.

We look forward to serving you again soon!

Noté 5 sur 5 étoiles

The Support Email

The support email is grate someone was able to understand my issue and help me.

12 janvier 2025
Avis spontané
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Réponse de Alpha Weebs

Dear valued customers,

Thank you for your Trustpilot reviews! We truly appreciate your feedback. As a token of our gratitude, please enjoy a 15% discount on your next purchase with the code TRUST15.

We look forward to serving you again soon!

Noté 1 sur 5 étoiles

Automated emails to avoid refunds

I ordered a Tokyo Ghoul shirt for my boyfriend for christmas. It takes about two-three weeks to get here just for it to be a hoodie from a completely different anime. The quality of the hoodie is horrible and the print is very cheap. I email them asking for a refund and they are asking for “proof” that they sent the wrong product. After I send them the pictures, they tell me to either keep the shirt for free or to send it back to them for a 25% refund. They don’t offer any refunds for the shipping costs as I would have to ship it to China. After this, they continue to send me automated responses with no solutions or real answers to my questions. I am really frustrated because I had spent about $45 for the shirt and they’re not willing to give me a refund.

9 janvier 2025
Avis spontané
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Réponse de Alpha Weebs

Hello There, I'm sorry for the inconvenience caused, please contact us at support@alphaweebs.com we will try our end best to solve your issue, I hope you will understand.
If there is any issue with the product we also offer FREE RESHIPMENT, GIFT CARD, and so on.

Noté 1 sur 5 étoiles

Product was not as expected

Product was not as expected. I have been asking for a return label since Christmas Day, but the emails keep asking for more info and delaying.

20 novembre 2024
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Réponse de Alpha Weebs

Hello There, I'm sorry for the inconvenience caused, please contact us at support@alphaweebs.com we will try our end best to solve your issue, I hope you will understand.
If there is any issue with the product we also offer FREE RESHIPMENT, GIFT CARD, and so on.

Noté 1 sur 5 étoiles

Their website says hassle free return…

Their website says hassle free return policy and yet this is the my most trouble I've ever had getting my money back. Terrible customer service, cheap, shoddy products. They don't even deserve one star. And they've disabled reviews on their website. Avoid these scammers.

1 janvier 2025
Avis spontané
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Réponse de Alpha Weebs

Hello There, I'm sorry for the inconvenience caused, please contact us at support@alphaweebs.com we will try our end best to solve your issue, I hope you will understand.
If there is any issue with the product we also offer FREE RESHIPMENT, GIFT CARD, and so on.

Noté 2 sur 5 étoiles

Currently awaiting a response from…

Currently awaiting a response from company. But after reading the negative reviews I'm not too hopeful for a good outcome.
I ordered a 3xl to have a cozy and baggy sweater. I couldn't even fit into it, and I wear xl comfortably.
When I went to leave a review the site automatically changed my review to a positive five stars. So I tried again and the site automatically changed it to five stars after posting. Then I left a third review outlining this and they deleted all my reviews.
That made me realize this was a shady company. So depending on how they settle this I will either add or subtract a star.

25 décembre 2024
Avis spontané
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Réponse de Alpha Weebs

Hello There, I'm sorry for the inconvenience caused, please contact us at support@alphaweebs.com we will try our end best to solve your issue, I hope you will understand.
If there is any issue with the product we also offer FREE RESHIPMENT, GIFT CARD, and so on.

Noté 1 sur 5 étoiles

Poor Quality Missing Bikini

Ordered a bikini for my wife and only received the top, not the bottoms. The quality of the fabric is like a cheap Halloween costume, not a $50 bikini.

28 octobre 2024
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Réponse de Alpha Weebs

Hello There, I'm sorry for the inconvenience caused, please contact us at support@alphaweebs.com we will try our end best to solve your issue, I hope you will understand.
If there is any issue with the product we also offer FREE RESHIPMENT, GIFT CARD, and so on.

Noté 5 sur 5 étoiles

Great quality & customer service

I have bought 2 oversized shirts a few months back. Great quality & fit as advertised.
I bought an additional 2 oversized shirts & 1 was not oversized. They are replacing it & am looking forward to receiving it!
Thank you!

2 décembre 2024
Avis spontané
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Réponse de Alpha Weebs

Dear valued customers,

Thank you for your Trustpilot reviews! We truly appreciate your feedback. As a token of our gratitude, please enjoy a 15% discount on your next purchase with the code TRUST15.

We look forward to serving you again soon!

Best regards,
Alpha Weebs

Noté 1 sur 5 étoiles

Horrible quality and service

Requested a refund they took forever to respond. When I was finally able to get the information to return the items they charged me $150 to ship the items back, the original items I purchased was $45 so I vouched for partial refund and only got $13 back don’t waste your time or money the quality of the jackets aren’t worth it.

25 septembre 2024
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Réponse de Alpha Weebs

Hello There, I'm sorry for the inconvenience caused, we have already informed you of the reason via e-mail so please once check it out and let us have a reply as soon as possible. please feel free to contact us at support@alphaweebs.com we will try our end best to provide you with the accurate information. I hope you will understand.

Noté 5 sur 5 étoiles

Amazing Customer Support

I really liked using this website because customer support was very helpful. I bought a shirt from them for my boyfriend, which was to small. Once I contacted customer support they offered to give me a free replacement for it which I thought was super cool because I've never in my life thought a company would do this so I really appreciated all the effort they put into giving good customer satisfaction. I will be using their website more often in the future.

11 novembre 2024
Avis spontané
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Réponse de Alpha Weebs

Dear valued customers,

Thank you for your Trustpilot reviews! We truly appreciate your feedback. As a token of our gratitude, please enjoy a 15% discount on your next purchase with the code TRUST15.

We look forward to serving you again soon!

Best regards,
Alpha Weebs

Noté 1 sur 5 étoiles

It's been over a month in a half and we…

It's been over a month in a half and we haven't received the product. I tried to email you guys about it and just got that it was on its way.
When we look at the tracking it's been sitting in a facility in NY for a while.

30 septembre 2024
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Réponse de Alpha Weebs

Hello There, I'm sorry for the inconvenience caused, we haven't received any e-mail from your end, there might be some technical issue. Hence, I kindly request you to contact us at support@alphaweebs.com we will try our end best to provide you will the best solution.
I hope you will understand and reconsider the review.

Noté 1 sur 5 étoiles

Horrible Customer Service

Horrible Customer Service, I waited weeks to get a refund and they kept leaving me on read or said they would get back to me "ASAP" and just not give me a return slip or my money back for the cheap product they given me. Wouldn't recommend buying from them they will scam you put of your money best get your shirts off Temu pr Ali Express since thats where they are getting there shirts. Never want to do business with them again.

7 novembre 2024
Avis spontané
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Réponse de Alpha Weebs

Hello There : )

I'm sorry for the inconvenience caused from our end, we will try to figure out your issue and will provide you with the best solution, please contact us at the support@alphaweebs.com. I hope you will understand.

Noté 1 sur 5 étoiles

Awful site. Bad communication. Terrible return policy.

My shipping came 3 weeks later once and then separately 3 weeks later the second time and my initial tracking number was wrong so I couldn't even tell if it was on the way
Designs are cool but fabric is shoddy

Terrible 2 day off communication, lack of clarity on how to handle shipping, back and forth email exchange where I asked a simple question and they couldn't even answer it

25 septembre 2024
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Réponse de Alpha Weebs

Hello There, I'm sorry for the inconvenience, but please check your email. We have appropriately followed up on your email and haven't done anything else because we asked you a question by email and you haven't replied yet, so we were unable to proceed.
So I kindly request you to check your e-mail and let us have an update so that we can solve your issue with an appropriate solution.
I hope you will understand.

Noté 2 sur 5 étoiles

I ordered a necklace and it arrived…

I ordered a necklace and it arrived late. Not only that but they made the hook to clasp at the front, so it looks totally stupid and completely takes away from the necklace piece.

1 novembre 2024
Avis spontané
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Réponse de Alpha Weebs

Hello There, I'm sorry for the inconvenience caused. please contact us at support@alphaweebs.com we will try our end best to solve this issue. I hope you will understand and reconsider the review.

Noté 5 sur 5 étoiles

Quality hoodie and embroidery

These hoodies are thick and warm. The stitch and embroidery is beautiful and high quality. Always receiving compliments. Customer service was responsive and helpful resolving a shipping issue.

20 octobre 2024
Avis spontané
Logo de Alpha Weebs

Réponse de Alpha Weebs

Dear valued customers,

Thank you for your Trustpilot reviews! We truly appreciate your feedback. As a token of our gratitude, please enjoy a 15% discount on your next purchase with the code TRUST15.

We look forward to serving you again soon!

Noté 2 sur 5 étoiles

Overpriced and cheap quality

Took forever and sent me wrong size shirt and the shirts are cheaply made and overpriced for what they are. They didn't want to own the mistake either.

28 août 2024
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Réponse de Alpha Weebs

Hello there, I'm sorry for the inconvenience caused, Please contact us at support@alphaweebs.com we will try our end best to solve your issue.

Hope you will understand.

Kind Regards,
AlphaWeebs.

Noté 5 sur 5 étoiles

Good quality materials used for t-shirts

I got a pink Sukuna t-shirt and a bright green Magikarp t-shirt. The Magikarp t-shirt was massive even though I ordered the same size as the other; size Large. It was also a strange silky polyester material. I spoke with customer service and they took care of it promptly. I received the replacement quicker than I thought and am very happy with the heavy duty cotton material and size (exchanged for the Khaki color - size M). I recommend being cautious on sizing, as it seems to vary widely (based on my experience, and reading previous reviews).

17 septembre 2024
Avis spontané
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Réponse de Alpha Weebs

Dear valued customers,

Thank you for your Trustpilot reviews! We truly appreciate your feedback. As a token of our gratitude, please enjoy a 15% discount on your next purchase with the code TRUST15.

We look forward to serving you again soon!

Best regards,
Alpha Weebs

Noté 5 sur 5 étoiles

I ordered the "NO GORE"

I ordered the "NO GORE" - Junji Ito Anime Crop Top and size was a bit too small for me. However, I contacted customer support in regards to exchanging for a bigger size. They were extremely prompt and helpful, offering me a free replacement and allowing me to keep the original. Great customer service

23 septembre 2024
Avis spontané
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Réponse de Alpha Weebs


Dear valued customers,

Thank you for your Trustpilot reviews! We truly appreciate your feedback. As a token of our gratitude, please enjoy a 15% discount on your next purchase with the code TRUST15.

We look forward to serving you again soon!

Best regards,
Alpha Weebs

Noté 1 sur 5 étoiles

Scammers never received my order

Scammers, made an order almost a month ago, never received the item nor did I receive updates from the order, now when I check about order ID with my phone number it shows my order does not exist anymore, so basically you are paying for nothing, they just take your money and never receive your order. Order number is 5735070892181

10 septembre 2024
Avis spontané
Logo de Alpha Weebs

Réponse de Alpha Weebs

Hello There : )

I'm sorry for the inconvenience caused, please contact us at support@alphaweebs.com we will try our end best to provide you with accurate information and solution.

Hope you will understand.

Kind Regards,
Alpha Weebs.

Noté 5 sur 5 étoiles

Great costumer service

I ordered a shirt but it was too small for my boyfriend and they offered me a free replacement. Great costumer service

28 septembre 2024
Avis spontané
Logo de Alpha Weebs

Réponse de Alpha Weebs

Dear valued customers,

Thank you for your Trustpilot reviews! We truly appreciate your feedback. As a token of our gratitude, please enjoy a 15% discount on your next purchase with the code TRUST15.

We look forward to serving you again soon!

Best regards,
Alpha Weebs

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