Well it starts with the ease of scheduling, that's convenient. Then the promptness of the techs, they showed up when they were scheduled. The technician complete knowledge and expertise in what he was... Voir plus
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Lisez les avis des autres
The guys that show up at the house are always absolutely wonderful, polite, Clean and professional. But we recently had an alarm go off, and the person on the phone helping us was less than helpfu... Voir plus
L'entreprise a répondu
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... Voir plus
L'entreprise a répondu
I have been a customer now for over 30 years. Always received prompt and courteous service from anyone I have spoken with from sales department to installers to the central Station employees ( and ear... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de surveillance
- aussi dans
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de systèmes de sécurité
- Installateur de systèmes de sécurité
À propos de American Alarm and Communications, Inc.
Écrit par l'entreprise
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Coordonnées de contact
297 Broadway, 02474, Arlington, Etats-Unis
- 781-641-2000
- jlafond@americanalarm.com
- americanalarm.com
4,7
Excellent
759 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de American Alarm and Communications, Inc.
Thanks for leaving a review. Prompt communication is a key responsibility for our entire team, and we're glad this has been reflected in your experiences. We know every second counts when an alarm sounds, and our team is committed to contacting customers as quickly as possible. We look forward to providing the same responsive service to you in the future.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review about your recent visit! Our technicians know how busy customers like you are and aim to be punctual to respect your time. We're glad you found the interactions with your tech to be pleasant and helpful. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
The response to my request for service…
The response to my request for service was really good. The tech was amazing!! It was an incredibly hot day, and he had to climb into the crawl space above the garage. He did it without complaining and with a lot of humor.
15 juin 2026
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review! We appreciate your recognition of your tech, who demonstrated professionalism during your visit, despite some weather-related challenges. Please feel free to contact us if you require further assistance.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review! We're glad our team’s professionalism and product expertise have earned your confidence. We're proud to be part of your team. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
20 years with AA
I have been with American Alarm for approximately 20 years and very happy with the service. Before that, I used an out of state alarm company, but their response time had a significant delay, which made me switch to AA. On the personal side, all the staff is very friendly and easy to communicate! Thank you AA!!!
17 juin 2026
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review! We're glad our responsive monitoring and friendly, knowledgeable team have continued to provide the level of service you deserve. We appreciate the trust you've placed in us over the past 20 years, and we look forward to serving you for many more years to come.
Sincerely - The American Alarm Team
American has been very responsive since…
American has been very responsive since we started using them recently. Their staff has been great on the phone when they call and they have been easy to work with.
15 juin 2026
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback and for choosing American Alarm. We're glad to hear our team has been responsive, easy to work with, and helpful during your recent visits. We appreciate the opportunity to earn your trust and look forward to continuing to support your security needs.
Sincerely - The American Alarm Team
American Alarm is AMAZING!!
The company is extremely friendly and caring. They will come out to you and do a consultation to determine exactly what you need (no cookie cutter stuff like other alarm companies). They offer everything you could imagine, including special hardwired cameras that you can monitor using their app. And trust me, they use all the cutting edge alarm system technology; no shortcuts or outdated technology.
I was already familiar with American Alarm because the bank I used to work for used them and they were always AMAZING! Anything you need, just call them and they will take care of you.
American Alarm touts a 20 second alarm response; however, I know that 20 seconds is the rare exception; they really do respond instantaneously. I think it's more like 5 to 10 seconds.
I honestly do swear by American Alarm. My family and I sometimes have to go on long trips and it pays not to be constantly worried about our home. I used to feel very uncomfortable leaving my home wide open when we weren't there; but now I don't have to worry at all.
12 juin 2026
Réponse de American Alarm and Communications, Inc.
Thank you for such an incredible review! We believe no two properties are the same, which is why our team takes time to design customized safety and security solutions tailored to each customer's needs. We're honored to provide you and your family peace of mind when you're away from home. We appreciate your long-standing trust in American Alarm and your seal of approval!
Sincerely - The American Alarm Team
Advanced Signal has been a cooperative partner.
Advanced Signal has been a cooperative partner. Most of their work requires scheduling with multiple Contractors and they have gone above and beyond to work with us on scheduling.
10 juin 2026
Réponse de American Alarm and Communications, Inc.
Thank you for taking the time to share your experience. If there is anything else we can help with please let us know.
Sincerely - The Advanced Signal
Technicians got right to work
Technicians got right to work, were very knowledgeable and friendly. They explained exactly what they were going to do.
30 mai 2026
Réponse de American Alarm and Communications, Inc.
Thanks for leaving a review about your recent visit. Our technicians are trained to work efficiently while informing customers of the work being done to their systems so they feel more confident in their safety and security. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for taking the time to leave us a review! We know our customers count on us to be punctual and ready to work, so we're glad your tech arrived prepared and provided the experience our customers have come to expect. Please let us know if you need anything else.
Sincerely - The American Alarm Team
Great Staff
The staff at American Alarm are responsive to all needs and help in every way.
2 juin 2026
Réponse de American Alarm and Communications, Inc.
Thank you for the kind words! We're proud of our team's commitment to being responsive and supportive whenever our customers need assistance. We appreciate your continued trust in American Alarm.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback! We understand how important it is to address issues with entry points quickly, and we're glad our team was able to respond promptly when your main door sensor failed. We appreciate your trust in American Alarm.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback! We're glad your technician delivered dependable service and completed the work as scheduled. We know our customers value reliability and punctuality, and we're pleased we could meet your expectations. Please reach out if you need anything else.
Sincerely - The American Alarm Team
The customer service is exceptional
The customer service is exceptional! We have a problem in our area with wireless connection. They worked tirelessly to do a work around. The technicians were wonderful and very knowledgeable!
2 juin 2026
Réponse de American Alarm and Communications, Inc.
Thanks for leaving a review! We know connectivity challenges can be frustrating, so we're glad our team was able to identify a reliable solution to keep your system operating properly. Our technicians and customer service team will be happy to hear they provided the knowledge and dedicated support you deserved. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for leaving such a wonderful review! We're proud to have a team dedicated to delivering exceptional service at every level, and we're thrilled that your experience reflected that. We appreciate your trust in American Alarm and look forward to continuing to serve you.
Sincerely - The American Alarm Team
Very responsive and efficient, it’s great to work with this experienced team.
Very responsive and efficient
26 mai 2026
Réponse de American Alarm and Communications, Inc.
Thanks for leaving a review! We're glad you've found our team responsive, efficient, and easy to work with—all valid concerns when choosing a security company to partner with. We appreciate your continued trust in American Alarm.
Sincerely - The American Alarm Team
My experience has been excellent
My experience has been excellent. The people they send are pleasant, communicative, and knowledgeable. I've had nothing but good experiences with this company.
2 juin 2026
Réponse de American Alarm and Communications, Inc.
Thank you for the wonderful feedback! We're thrilled to hear you've consistently had positive experiences with our team and that our technicians' professionalism, communication, and expertise continue to earn your trust. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
I've had a few issues recently with my…
I've had a few issues recently with my monitoring at American Alarm. I was surprised that someone at the very top called me to find out what the details of the issue were. I believe it will be resolved so that it doesn't happen again to anyone
1 juin 2026
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback and for giving us the opportunity to address your concerns. While we're sorry to hear you experienced issues with your monitoring, we're glad our team was able to connect with you directly, understand the situation, and work toward a resolution.
We take customer feedback seriously at every level of the organization, and we appreciate your confidence that the issue will be resolved. If you have any other questions or concerns, please don't hesitate to contact us.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for taking the time to leave a review. We're glad David's patience, kindness, and expertise made for a positive experience during your recent visit. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thanks for sharing your feedback! We're glad to hear your technician was friendly and efficient. We know inviting someone into your home is a matter of trust, so our technicians strive to respect your time, your home, and your systems while delivering peace of mind.
Sincerely - The American Alarm Team
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