Aon Affinity Travel Practice Avis 

We bought coverage through AON for a cruise on RC. My husband ended up in the hospital the week before and the Drs said that he couldn’t travel for a while. AON was great! We submitted our evidence and heard back in just a few days. Within a week or so later, our money was deposited into our bank account. Much easier and quicker than we ever thought. This was our first experience having to cash in on travel insurance. We will be using AON for all travel now.

It was a pleasure working with AON Affinity during a difficult situation. We had to cancel right before the cruise because my husband was very ill and hospitalized.
Once I worked everything out with Oceana Cruises I then reached out to Aon Affinity. Their Customer Service team was excellent on the phone helping to guide me through the process and answered all my questions about necessary documentation.
The only negative to the whole experience was their website. It was not at all “ user friendly “.
I had to submit information twice because the system had a glitch. It actually felt like they wanted to make the process difficult to submit.
That is when I called Customer Service and they helped me finally complete the process.
Our funds were returned when they said they would be, and that is always nice.
I will definitely use them again when my husband is healthy enough to travel again.

A few days after submitting a simple claim form I received payment. What's not to love.

AON made it easy to file a claim to cancel a Princess Cruise due to medical reasons. Quick service and approval paid for the claim after a short couple weeks.

I was able to upload all the documents that AON requested. The process was quick, easy and thorough.

The site was easy to access and forms easy to complete. I just send them out and a payment was sent to my bank account. Very seamless and quick refund of my money

The instructions to complete the necessary forms were simple and the process was completed quickly.

A family emergency caused us to miss out on our vacation this winter. I had never used travel insurance before, so was pleasantly surprised when all went well with our claim. Thank you so much!

Unfortunately due to a medical incident with my sister, my husband and I had to cancel our cruise as I am her primary caregiver. Thankfully we had AON Affinity Travel Insurance. We submitted our claim with the medical information form (very easy for the doctor to complete) as requested. Our claim was reviewed and processed so quickly and without any issues. Highly recommend AON for your travel insurance needs!!!

Fast response and excellent help when needed to receive refunds on cancelled trip due to airline failure to meet their commitment.

Reasonable cost, comprehensive coverage, efficient customer service, professional operation

Quick and easy process and rapid response. Process was easy and was able to navigate easily. Wasn’t able to go on my cruise so was able to recover my deposit. Recommend getting travel insurance with them

Easy process to follow.

Everything went well once I assembled all the required information.

Excellent service

The insurance premium was reasonable. The requirements for invoking the policy were reasonable and easy to understand. The customer service was outstanding!!!

Got my full amount refunded within 7 days for a 21 day trip to India that we had to cancel 3 days before departure on account of a health crisis by my wife. I just made sure to submit the full physician attestation with all details.

Received approval and reimbursement timely. No issues. Customer service person was helpful and knowledgeable.

They are horrible with communication; misleading as they have you chase after items that they aren’t going to cover. You are always dealing with a different person. Very unclear in what they want when they send you an email. Claim submission portal doesn’t work well, they always come back with they haven’t received paperwork. They pay very little for a lot of effort! Feels very much like a scam! Took almost a year for them to settle claim and I was very unhappy with what they covered.

We bought the best travel insurance that Royal Caribbean offered. It happened to be Aon. They were useless in compensating us for 2 missed ports. Who cares if you loose luggage, you can buy new clothes to survive. You save for what you believe to be a vacation to remember and it is reduced to a bunch of extra day. Big Deal. The Captain sent us letters to submit to the Insurance Cos. for some type of compensation. The were rejected because that was not covered. Why in the world would a cruise company sell such worthless coverage...I suggest you do not waste your money using cruise recommended companies, the probably get a kick back...Shop your own and save!!!