Aon Affinity Travel Practice Avis 

The speed of the process to get my refund due to me having to cancel my trip for medical reasons
Filed on March 25 2026 received my refund on March 30 2026

Spouse became ill a few days before our cruise from Southampton. We were staying in a London hotel and the Staff called their Doctor On Call. Dr visit to hotel was prompt and treatment outlined, and cured sufficiently to make cruise on embarkation day. We filed a claim for the medical expenses and AON reimbursed the full amount. Very pleased with the trip protection coverage we had and the refund process.

Easy to file, confirmation on ongoing process and direct deposit payment. Good experience. It was paid within a week.

Aon has asked out Dr for information 3 times each time they say they need more information and keep the cycle going so you will just forget about it. Their business practice is to hassle you till u give up. Choose another trip insurance and stay away from aon. I will be filing a claim with bbc today and contacting my attorney. Please join me in a class action lawsuit.

Had a travel delay on a cruise due to weather. We traveled as a group of 3. The reimbursed 1 of us for just food and ground transportation (omitting hotel stay or missed days on cruise. Our account was combined as a group so that the adjustor could have all the information in 1 place to treat all of us the same. The other 2 in the party were reimbursed for lost cruise days (requiring us to provide detailed hotel receipt). I have had the run around since January after several calls and getting conflicting information. It feels like they are doing all they can to NOT pay. I recommend NOT doing business with this company either. When I think of their name I get a pit in my stomach. Bad Juju.

After we were initially denied on our legitimate claim, we appealed and they worked with us and got more information from the doctor and awarded us with a refund.

We were very surprised, as I've heard many stories about travel insurance never pays out.

Filed a claim in January..received my airfare refund but still waiting for the bulk of the trip check.representative keeps saying that old saying the check is in the mail as of today no check received

We had to cancel a cruise in February because my husband has a herniated disc. The Tuesday before the cruise, he was unable to stand and walk or even get out of bed without terrible pain. We have provided Aon with a ton of documentation from my husband's doctors proving that he was unable to go on this trip, but they keep demanding more. Highly recommend that you Don't do business with Aon.

***UPDATING TO ADD***
They are money-hungry scam artists. Im not even sure what they cover at this point. Incredibly disappointing they do not support our military members.

In December of 2025, I booked a cruise for my husband and myself. It was scheduled for 3/14/26 - 3/21/26. My husband has been a contractor with the US govt assisting in operations overseas in the Middle East since 2020. He is a USMC vet and has been proudly serving with our country since 2015. His most deployment rotation began November of 2025 and he was scheduled to return home early March before the cruise. Out of every year, he is gone for around 9 months. We were very excited to go on this vacation, and he has a high-stress job and we are rarely able to go on vacation. On 2/28/26, the war began. We didn’t know how long it would last, but inevitably, airspace at his location closed and his flight was cancelled. We held out hope for a little bit hoping he would still be able to make it home, but it didn’t work out. On 3/4/26, I cancelled the flights and cruise and filed a claim with Aon for the trip, as my husband was stuck in conflict and there were riots happening at his location. After 2 1/2 weeks of not hearing, I called on 3/23/26 and was told I’d receive communications within 10 days. I received an email 3/25/26 advising me my claim was denied because war and attacks just so happen to be excluded. I understand they have that disclaimer because if anything devastating happened stateside, they would have to pay out for a lot of people. But for one person, especially someone who is sacrificing his life defending a compound and getting hit by rockets? We have absolutely no idea when he’s going to be able to come home, and It feels immoral and it’s excruciatingly disheartening that they lack any moral compass to support him. The last disclaimer I would think to look for is war, but this could not have been prevented in any way, shape, or form, and now we have to suffer even more than we already are.

Very easy to file a claim and helpful staff.

The communication from AON concerning the information needed was clear and I was given time to collect what I needed.

EVERYTHING WORKED WELL, EXCEPT FOR NOT RECIEVING GUIDANCE ON THE FORMAT REQUIRED FOR DOCTOR'S AFFADAVIT LETTER UNTIL AFTER I SUBMITTED HER FIRST LETTER. SO I NEEDED TO ASK HER FOR ANOTHER AND THEN GO THROUGH SOME INSURANCE STEPS AGAIN.

Although it took some time with having to send and resend requested documents; I was very pleased that there was no real issue with the company taking responsiblity of their staff's error.

I did receive the full refund I was entitled to although the timeframe involved in completing all the steps was much greater than I was expecting. I wasn't aware of how many hoops I had to jump through to eventually get my refund for a travel accident I experienced. However AON makes it easy to upload the necessary documents and understandable as to exactly what is required to complete the process.

We bought coverage through AON for a cruise on RC. My husband ended up in the hospital the week before and the Drs said that he couldn’t travel for a while. AON was great! We submitted our evidence and heard back in just a few days. Within a week or so later, our money was deposited into our bank account. Much easier and quicker than we ever thought. This was our first experience having to cash in on travel insurance. We will be using AON for all travel now.

It was a pleasure working with AON Affinity during a difficult situation. We had to cancel right before the cruise because my husband was very ill and hospitalized.
Once I worked everything out with Oceana Cruises I then reached out to Aon Affinity. Their Customer Service team was excellent on the phone helping to guide me through the process and answered all my questions about necessary documentation.
The only negative to the whole experience was their website. It was not at all “ user friendly “.
I had to submit information twice because the system had a glitch. It actually felt like they wanted to make the process difficult to submit.
That is when I called Customer Service and they helped me finally complete the process.
Our funds were returned when they said they would be, and that is always nice.
I will definitely use them again when my husband is healthy enough to travel again.

A few days after submitting a simple claim form I received payment. What's not to love.

AON made it easy to file a claim to cancel a Princess Cruise due to medical reasons. Quick service and approval paid for the claim after a short couple weeks.

I was able to upload all the documents that AON requested. The process was quick, easy and thorough.