Arriva Croatia Avis 

Having researched this bus company I was hesitant in booking my desired return trip from Dubrovnik to Mostar as the reviews here were all so negative, so with no other option available to me I booked a return bus journey for myself, my adult son and adult daughter. The booking process online was easy to navigate and we had our bus tickets printed out as requested on arrival in Dubrovnik bus station. The bus arrived as advised fifteen minutes early and was easy to recognise. The driver was courteous and left bang on time. The boarder crossing from Croatia into Bosnia and Herzegovina was a little long due to other busses arriving before us. Wd had a welcome coffee break of fifteen minutes duration just after our boarder crossing. We arrived on time in Mostar and were delighted with our journey. We returned the following day to Dubrovnik with no issues. Bus on time again at the bus station and a very pleasant journey back with another coffee break on route.

This was a very pleasant experience and I feel that I have to write this review as I nearly missed out on one of the highlights of our holiday in Dubrovnik due to negative reviews of this bus company.

The only negative was a delay caused by a passenger who was arguing with the bus driver as he wanted to carry his huge rucksack on board and was refusing to put it in the boot of the bus. This was disgraceful on behalf of the passenger as the driver has rules to obey from the company he is employed by. All large suitcases had no place on the bus and arriva have a luggage policy which must be adhered to.

Please use this bus service as it's the only alternative in Croatia and if you have a good experience leave a positive review.

I used the bus on my first visit to Croatia in May 2024,it was terrible. I booked in advance before leaving Kenya and thought that was all On arrival for boarding;
1. The driver was segregative. All the whites were given priority only for I and my colleague (both black) to be served last even though we arrived earlier than all
2. We were made to pay an extra charge for the luggage. How I wish this is made clear during booking so that clients make informed decision.
3. The driver was very unfriendly, poor customer care skills.

Philipino bus driver doesnt speak Croatian language.

S*ittiest experience ever. They left me in the middle of nowhere where they stopped for a break and took my luggage with them, which was very clear to see in the seat. They didn’t even return to pick me up, but made me wait till the same bus comes back after it reaches the distinction. I really hope this doesn’t mean I have to go back to all the way to the departure location and do all the trip to the destination again. M waiting for a hour now. They don’t speak English. Extremely extremely extremely terrible!!!!!!

After a long-delayed flight, I arrived at the bus terminal(Zagreb Central Station) at 01.12 am, a few minutes before departure. I had no cash, and the desk office was closed. The driver was rude; at first, he hesitated to open the front door, and then he complained about my lateness. For some unknown reason, the company does not accept debit cards as payment, so in the early morning, when the desk office was already closed, I had to buy the ticket on the bus with cash. I travel a lot on a weekly basis worldwide and in the EU, and I never have to carry cash with me. A friend who picked me up at the airport luckily had cash, so we sorted it out. Then, I asked for a receipt, as I always do, and the driver was rude again, complaining about why I was asking for it. He probably would have given it to me anyway to be fair, but since I had taken a few taxis, and a bus, it was just a formal thing to ask for, and I expected a polite response. My point is that there is something systematically wrong with this company.

Bus late, no bathroom, driver rude, doesn't care. Never again.

2 different drivers, both rude, made us pay luggage fees even though luggage was included in the ticket. Did not speak English and only took it in cash to pocket it... Reserved a seat however none were available so we had to sit on the floor. Both times also 10 minutes late

The driver was horribly unpleasant. I didn't believe it when i reas the reviews but yes they really are rhay bad. Doesn't matter if you're a tourist or Croatian. I was going Zagreb to Opatija. The sign said a different city so I asked him if it goes to the city I need to go to. He barely answered me wouldn't look at me when speaking. I got on the bus and still didn't know if I was on the right bus because when directly asked he ignored my question. Like something is seriously wrong if he cannot handle basic communication in his native language.
Then he stopped at a stop half way into the trip where the station was closed so no bathroom and he was so rude when we were asking if there is a bathroom there. He huffed and puffed and walked away. It was very frustrating they don't stop at rest stops somewhere where we can use the bathroom. Another 40 minutes to the next place, if they even have a bathroom. Horrible so many people needed to use the washroom. Would they rather people have an accident on their seats? I'm very upset by this. What an unpleasant journey. Would not recommend.
To add he refused to say how long we would stop at current stop and I don't trust he wouldn't leave us so I tried to get back on the bus he was blocking the door so I asked if it was OK and then he closed the door almost on me and yelled at me to hurry up and get on. This guy is unhinged

Po prostu jedź Flixbusem. Wystawiłabym ujemne gwiazdki, gdyby to było możliwe. Spóźnienie 55 minut, zero przepraszam, zero wyjaśnień, bagaż dodatkowo płatny (każda walizka 1.3 EUR), scam w czystej postaci, najgorsza firma przewozowa z jaką miałam do czynienia. Nie polecam, omijać szerokim łukiem.

Moja ocena Arrivy - minus 5 gwiazdek. Bus spóźniony o prawie 50 minut, staliśmy w słońcu w upale zanim Łaskawca przyjechał. Dodatkowo pobrał opłatę za bagaż mimo, że już było to opłacone w bilecie zakupionym online. Unikać i nie jeździć tą linia jeśli chcecie mieć dobre wakacje.

If I could give them minus -5 stars I would. I have never experienced such an inefficient transport service. “Direct” to Zagreb from Crikvenica means that the bus will show up 15 minutes late and then the bus driver requires another 20 minutes to load bags, take payment for said bags, place stickers on bags and print receipts. And there is no add luggage option on the app at the time of booking your ticket. Then when he didn’t hand us the receipt like he had everyone before us we asked for it and he abused us that why would he steal €1.30 For The luggage. Then entering the bus he had to scan every single QR code, the machine broke, the bus driver had no help from any other staff. When we asked for the manager they were non existent. We set off 45 minutes late. Avoid. Never travelling with them again.

Bus not operating, no refund.
We bought our tickets online and waited at the bus-station. There was no bus coming and even the following bus didn‘t go.
Tried to get a refund but the service is a desaster. They kept our money and lied to us.
Keep away from Arriva!

Terrible. We are from UK and tried to get Arriva bus from Split to Baska Voda. Bus arrived 30 mins late. Woman refused to allow any non-Croatians on the bus until all Croatians had boarded. UK and German families were barked at “WAIT” multiple times by woman worker. Then she finally allowed the German family on and our 2 daughters aged 15 and
12 but tried to prevent us - their parents - from boarding.
Treated like animals. Shocking.

Prevarantska firma. Zatražena je odgoda putovanja za kupljenu kartu zbog bolesti i to 12 sati prije polaska (njihovo pravilo je najmanje 2 sata prije polaska). Vratili su samo povrat za povratnu kartu pravdajući se da smo zakasnili iako smo ih 12 sati prije obavijestili o tome. (oni su odgovorili tek ujutro). Još k tome umanjili su iznos za -10% iako se to odnosi samo ako ne planiramo koristiti njihove usluge (a tražili smo samo odgodu).
Nemojte niti pokušavati ih zvati na telefon jer se nitko ne javlja nikada.

Kupljena karta za relaciju Rovinj - Zagreb direktna linija koja je trebala trajati od 7:55 do 11:40.
Bez ikakvog obrazloženja linija ide kroz Labin i Pulu! Putnicima ništa nije objašnjeno, niti na njihov zahtjev te na cilj stižemo u 13:30 sa dva sata zakašnjenja!
Sramota.Na kraju smo doznali da je bus koji je trebao krenuti za Pulu pola sata ranije iz Zagreba kasnio i umjesto dvije linije objedinjeno u jednu liniju koja je nakon Pule nastavila za Rovinj! Užas, a sjedala dva put rezervirana normalno.
Neprofesionalno i sramotno!

I bought ticket online. Info on ticket gave location busstop (fuzine HR) This busstop seems to have moved A YEAR AGO !! So..had to buy 2nd ticket. Omnio says arriva is responsible. Arriva says Omnio is responsible. And I pay the bill.

Finally I was in the bus from fuzine to Zagreb. We stopped at gasstation / mcdonalds on highway. The driver whispered something that even the croatians didn't understand. 5 ? (Korean?) Tourists went out and weren't back after 10 minutes. Driver honked a few times and then left. He didnt even go out and look for 1 minute!! The tourists still had their handluggage in the bus!!
As far as I can see, the driver was wrong; no clearly spoken info AND no extra effort to find the lost passengers.

Terrible experience...on the way from Lovran to Rovinj today, one of the passengers took other passenger luggage by mistake (although there is a conducter CHARGING every piece of the luggage but NOT CHECKING who is taking out what), the passenger reacted outside & the passengers inside immediatelly informed the driver, who DIDN'T STOP, BUT CONTINUED THE TRIP...saying "THIS IS NOT A BIKE, I CAN'T TURN AROUND when u wish for"...The driver was completely RUDE when asnwering any question related to the bus stations...

Buses are running how they want. Almost never on time. In schedule it was 11:53am and bus arrived 12:23pm. Moreover even we had ticket we had to stand 30 minutes (why if we bought ticket the previous day via internet?). But the worst thing is that we wanted to get to Airport and 15:05 was our transfer. Arriva arrived 14:40 rather than 14:10 how it was in schedule. Because of that we had to take taxi. Without that we probably wouldnt have flown.
Another buses are late too, but it is 5-10 minutes, not half an hour. We didnt even get any information about delay.
We dont understand why you have to pay for your luggage left in hatch, we meet with that first time in our life. Also the staff could be more polite and speak better English. We think Croatia is tourist country and good knowledge of this language is mandatory.
What is more there should be written on board in front by which cities bus goes, when you are tourist you dont have to know and we let the bus past and cant even receive a refund.

The buses are dirty, the drivers do not speak English and are not helpful at all. Also, there is no transparent communication on the website that the fee of the luggage is not included in the price of the ticket. We had to pay for the luggages in cash and obviously did not receive any receipt of the transaction. On top of this, there was a delay of 50 minutes without a single apology from the drivers. This service is outrageous and very expensive as well. I will never use Arriva again if I come to Croatia.

On a way From Baška to Zagreb 40 min. delay. I diddn't catch my flight a had to pay 200 € for the next one. On the start they arrived late, then I noticed that at the penultimate stop on the island of Krk, we are already 20 minutes late. Nevertheless, we made an absolutely pointless 15-minute break on a highway