Arriva Croatia Avis 

If zero stars was possible I would rate that. Arrived 45 minutes late to Trogir. Left waiting for an hour in the heat because they ask you to turn up 15 mins early; Really horrible driver and luggage boy. The website said our luggage was included. They wouldn’t let me on the bus unless I paid them 1 eur cash. I didn’t have any cash. He threw my bag off the bus and wouldn’t let me on. Luckily a very kind fellow traveller gave me some cash and I was allowed on. He decided I now owed 1,30eur. So dishonest. Also Busses are hot and smelly and disgusting.

Worst service ever super rude drivers. The company charge 1.3 euro pr luggage you bring?? Also they don’t care if you get your reserved seat.

Verschrikkelijke service. We hadden de bus geboekt van Zadar naar Split van 22.30 uur en deze was niet gekomen. Er stond nog een andere bus van 20.30 uur te wachten, deze had vertraging. Deze hebben we genomen en de reis duurde langer dan 3 uur met vele stops door heel Kroatië. De chauffeur was aan het rijden met zijn grote lampen aan door de bergen, agressief hard rijgedrag. Het was een onprettige ervaring. Tevens staat er een emergency nummer op het ticket maar hier heb je niets aan, dit nummer werkt niet.

Choose the bus from trogir to split. We waited almost an hour, not able to contact anyone. When a arriva bus arrived we asked the driver kindly for help if he could maybe give us a information about the delay. He said he doesn’t know and left. had to take a taxi which was obviously way more expensive… not gonna book there again.

We bought our tickets online through Omio and once we got there, we had to pay for luggage so we were waiting to do so. When we went to get on the bus, they said the bus was full. The bus driver took my money for our luggage knowing it was full and then said you paid online, deal with them (online). At first, he didn't want to reimburse us, but after protesting, he eventually he did (small sum 2.60 €) but it's the principal. We ended buying tickets at the train station with another company to Zadar - Varazdin. We paid more online for Arriva this much better service. I'm not sure if we should've bought at the station vs online, but we were happy we didn't have to wait hours until the next bus.

Horrible experience.Very bad experience . My bus timing 20.30 , bus came 21.30 and it took another 1 hr to start total 2 hr delay

Very old bus with broken seats and broken air conditioner!!!! The seats are so dirty and it was so disgusting to seat.

Even though I bought the ticket with a small backpack below 7 kg, I was asked very rudely by the driver to pay 2 euro and check-in put my backpack. I tried to oppose but he was so rude and disrespectful such I was forced to behave against my principles to let the drama play he stared finished as soon as possible. I would not recommend this company at all.

Almost didn't book because of the bad reviews here, but there wasn't another option to get from Rijeka to Rovinj and back, so I booked anyway. Just wanted to leave a review to reflect my experience -- which was completely fine.

- Yes, the drivers do charge you 1,30 per bag that they store in the baggage area of the bus and arriva doesn't communicate this clearly in advance. But the drivers had change both times so even when you don't have the right spare change, you can pay (OR take your bag on the bus, which is also an option!) There isn't an issue paying an additional euro or two for the extra weight of your bags (in my opinion).

- Yes I witnessed the drivers being rather unfriendly to some travellers, but only when the travellers were, too, to be fair. They try to be on time, which I guess means they can become impatient, too.

- The bus Rijeka-Rovinj left on time and arrived a little late (which I don't blame them for because they can't control traffic and have to go through several cities, and in each city argue with customers who don't want to pay 1,30 for luggage ;) )

- The bus Rovinj-Rijeka departed around 20 mins late and arrived maybe half an hour late, which I think is totally acceptable for an Intercity Transfer on the roads.

The bus was full so there are a lot more travellers having had this exact experience, I guess people just don't think about leaving a positive review for a bus company when everything went according to plan. Bus rides are long and boring, after all. ;)I would book them again!

Vrlo kvalitetni i cisti prozori,drške je lako koristit, mrezica je sigurna i crvsta te sam se tokom cijele voznje osijecala sigurno i uzivala sam u svakoj sekundi. Moje kosti su se oporavile. Hvala na svemu. Ovo iskustvo mi je uljepsalo zivot.

Absolutely do not recommend this company to anyone. We purchased open return tickets from Split - Trogir, specifically selecting Adult tickets. Once we were on the bus, they claimed we purchased children tickets and made us pay again, in cash. We could not even use our return journey because all the times were sold out. These people just collect your money and provide horrible service, completely unhelpful. We heard multiple tourists on the bus also supposedly purchased “children” tickets. Stay away from this company!!! I have travelled all over Europe and never encountered a company as bad as this.

Odlični šoferi, ugodna vožnja, sjedala u autobusu imaju utor za punjač.

Bus didn't show up at the planned destination. Informed the firm about it. No return of money. Disappointed

I was looking forward my holiday in Croatia, unfortunately It started badly. While waiting for the bus to take of from Zagreb, the Border Police entered the bus and asked all travellers to prepare our documents. He looked at some documents of the passengers in the front rows. He then moved towards the middle of the bus where he saw some dark skinned people, he then shouted to the rest uf us to raise our documents in the air. Since I was seated in the last row, I am not sure he could even see what kind of document I was holding up. The dark skinned passengers raised a paper where as he asked them all to stand up in a very rude manner and asked them to step out of the bus. While outside the bus I witnessed the brutality towards the passengers whereas he instructed them using his hand to sit down on the ground, another officer then came and took a picture of them all. It was obvious that the officers vere doing everything possible to shame the passengers. Unnecessary harshness and inhumanity!

We then asked the bus driver if the passengers who were forced out of the bus will get a refund of the ticket's, the driver said no! She also added that this happens from time to time. I find it sickening that Arriva indirectly earns money on migrants misfortune. It makes more sense for the Border police to check their documents when they buy their tickets.

Another lady also came in and seated her self where one of the migrants was seated, meaning the seat was already paid for. Another passenger asked how come they sell tickets that are already paid for? The reply was that they can't have passengers travelling without paying tickets, that makes sense. But it also makes sense to refund the tickets who were not used by the passengers forced out of the bus!

Awful, broken seats and there is no point booking ahead as they give you seat numbers but nobody actually adhers to the their ticket seat no and people end up crammed wherever there is a free seat. Super inconvenient if you have children or family who need to sit together. drivers are no help

Arriva Croatia prijevoznik cetvrtak popodne ,prodano 20 karata s istim brojem( on line i kupljene na salteru) ljudi dizu uedni druge ,studentica koja je platila do Osijeka kartu 400 kuna znaci putuje preko 6 sati ,stoji na NOGAMA jer ima kupljenu kartu s istim brojem kao i ja ,ajde s njom sam se dogovorila da pola pola voznje kombiniramo jer te sramota vise i sjediti da ljudi koji putuju duzu relaciju stoje ko budale. Sramota za prijevoznika u svakom smislu a curi koja provjerava karte ,koja je dozivila vrijedjanje ostalih putnika i ruzne rijeci svaka cast na strpljenju i sabranosti i obavljanju posla koji radi hladne glave Arriva Croatia nikad vise s vama iz principa ,ne odgovarate na mailove ljudima ne dozivljavate prigovore i radite i dalje isto jer vam je bitnije prodat 20 karata viska nego sto vam je vazna sigurnost putnika koja bi trebala biti na prvom mjestu a nije

I am very dissatisfied with the service I received from this agency. The bus that me and my friends were supposed to take did not show up at all. After waiting for the bus for 15 minutes at the station, I reached out to their call centre and they informed me that the bus in question would arrive in 20 minutes. The bus did not arrive even after those 20 minutes had passed and I ended up leaving the station with my friends after waiting for an hour and a half in total. The agency never apologised to us for basically leaving us stranded without an available mode of transport. I had to call a family member to come pick us up which was extremely inconvenient at the time. I finally was able to reach the agency via telephone today, 6 days after the incident. They were unavailable during those 6 days and I tried to get through to them multiple times. The person I ultimately reached today said there was nothing that they could do, that it wasn’t their fault and that the only thing I can do right now is file a complaint if I’m disappointed with the service.

Their buses and trips are not bad, but then, a few negative points:
- booked several trips, always arrived between 1h and 4h30 late
- luggage fee is a bit random and depends on the driver's mood. Had to pay for a small bag, even though I had a second empty seat booked. Also they only accept only cash for it, and ATMs at the Zagreb station are crooks. Ended up paying 18€ for a small bag, more than the seat. Would be much better to be able to know / pay online
- difficult to change the language in the app

Would book with flixbus or crnja tours if given the choice.