Fantastic customer service from Claire was so helpful… Got me out of a right pickle and all sorted now Will be using these guys more for sure
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Lisez les avis des autres
Excellent company to work with , brilliant product , and extremely helpful , competitively Priced , high end product , the cladding has worker out excellent to finish off a new build project Thank... Voir plus
Purchased exterior wall cladding to replace the wood on our retaining garden wall. The materials were easy to work with and look great, especially with a section of living wall placed within the cladd... Voir plus
Purchased around 50 composite cladding boards I was sent 2 different type, scaffolding was up, roofers were here so I had no choice then to buy something locally. Used some of it, 27 was collec... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!
Coordonnées de contact
Royaume-Uni
- artificial-living.com
3,5
Moyen
211 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The product was delivered quickly
The product was delivered quickly. However 2 of the boards were damaged. I have emailed the company to let them know but received no response.
14 octobre 2025
Avis spontané
Réponse de Artificial Living
Hi Ellen,
I hope this message finds you well.
I’m really sorry to hear that you’ve experienced an issue with your order, this isn’t the standard we aim to uphold. I’ve checked our inbox but can’t find any previous emails from you, so could you please provide your order number? Once we have that, we’ll arrange for the damaged boards to be collected and replaced right away.
If it’s easier, please feel free to give us a call on 0161 509 8637 and we’ll get it sorted for you.
Best regards,
AL Team
This is my second order for midnight…
This is my second order for midnight black external cladding and accessories.
The first was for our sauna wall - outside of sauna.
The second for exterior cladding to our extension.
The product is excellent quality and the customer service is also excellent.
15 octobre 2025
Avis spontané
Excellent company to deal with and the…
Excellent company to deal with and the quality of cladding is exceptional,completely transformed my dated extension
24 octobre 2024
Avis spontané
Being allowed to sample FOC give peace…
Being allowed to sample FOC give peace of mind and allows me to select without guessing. Quick delivery made it more satisfying
24 juin 2025
Rang number twice
Rang number twice, no response - also tried web chat no luck either. Sorry but lost sale here.
30 mai 2025
Avis spontané
Fabulous customer service
Fabulous customer service. They returned calls as soon as someone was available and offered super advice and support regarding the products required with our order. All items delivered in good time.
12 mai 2025
Avis spontané
Very poor service
Very poor service. Ordered 5 working days ago. The lead time says 1-5 days. Had an email on day 2 saying your order is on the way. Call on day 5 after hearing nothing else to be told it hasn’t even been dispatched.
2 mai 2025
Avis spontané
Paid £2.99 for sample panels and two…
Paid £2.99 for sample panels and two weeks later they still haven’t arrived.
11 avril 2025
Avis spontané
Superb customer service
So pleased I came across this company for our cladding. Customer service was exceptional, where you can actually speak to someone who knows their stuff and gave expert advice. Daniel was great and arranged a quick turnaround with delivery too. Would 100% recommend.
8 avril 2025
Avis spontané
Poor customer service
Haven’t had an opportunity to use them as they never respond to any of my questions. Both my wife and I on separate occasions have posted questions on their online chat forum and not once have they responded. Based on our experience the service they provide appears to be very poor. I would be concerned with spending money with a company who can’t responded to simple questions.
25 mars 2025
Avis spontané
Réponse de Artificial Living
Hi Anthony,
I'm really sorry to hear about your experience—it definitely doesn't reflect the standards we strive for. We've recently experienced technical difficulties with the chat feature on our website, and we're actively working with our web developer to resolve this by removing the function as soon as possible. I sincerely apologise for any inconvenience this has caused.
In the meantime, please feel free to reach out to us via email at hello@artificial-living.com, or you can call our landline at 0161 509 8637. Our team is always here to help and will gladly assist you with any questions or concerns.
Thank you for your understanding.
Warm regards,
AL
AVOID
AVOID! Sent the wrong cladding clips and refused to pay for replacement clips I needed to buy locally as builders were already on site. Claimed it was my fault for not checking the order and suggested we fit them without clips as a workaround. Awful customer service. Avoid!!
21 mars 2025
Avis spontané
Réponse de Artificial Living
Hi Nick,
Thank you for taking the time to share your feedback — I’m genuinely sorry to hear you’ve been left feeling disappointed.
I’ve carefully reviewed your order and the notes from our team. Your order was placed on Friday, 14th March and delivered on Tuesday, 25th March — just two working days later, which is a relatively quick turnaround in our industry. You then contacted us on Friday, 28th March to let us know there was an issue with the clips you received.
As soon as we were made aware, we offered two options to resolve the matter as quickly as possible: either a full refund or replacement clips sent via next-day delivery. I completely understand that the situation caused inconvenience, and while we truly wanted to help, we weren’t able to meet the alternative solution you proposed — covering £600 in builder costs or purchasing clips locally for £180.
We always aim to provide a positive experience for our customers, and I’m sorry this situation didn’t meet those expectations. If there’s anything further we can do, please don’t hesitate to get in touch, we’d be more than happy to assist.
Best regards,
Artificial Living.
Order of Samples
Order or samples was dispatched and received quickly and efficiently. Quality was very good.
3 mars 2025
Great and easy to use
5 mars 2025
Great Product! Great Experience!
All My questions were answered efficiently and the product also delivered on a specific date (even due to a tight deadline) Will 100% keep suing them for future projects.
3 décembre 2024
Avis spontané
Réponse de Artificial Living
Hi Sharon,
Thank you for your review.
I see that you placed your order on February 1st, which was a Saturday. Our quoted delivery time for samples is 2-4 business days, so we're still within that timeframe. I’ve checked your tracking information, and it looks like your sample should arrive today or tomorrow.
If you need anything else, feel free to give us a call.
Best,
AL
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