Our solar panels stopped producing electricity and after a couple of days A Shade Greener contacted us to let us know, although we knew already from our smart meter monitor. We were told to reset a sw... Voir plus
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Lisez les avis des autres
Elderly uncle got a call saying his panels not producing electricity so they sent electrician out . Engineers name Mark Morgan . Great lad. Rang us 30 mins before as we requested , sorted problem ou... Voir plus
I am blown away by incredible assistance from Shannon! My solicitor let me know one day before completion of my remortgage that we could not proceed without a Deed of Variation from A Shade Greener. I... Voir plus
L'entreprise a répondu
I'm a landlord with a BTL property that had solar panels installed by this company before I purchased. Dealing with them and helping tenants deal with them has been really easy. Their responses are ti... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A Shade Greener Maintenance are the largest renewable energy maintenance company in the UK, we look after over 70,000 Solar PV systems.
Coordonnées de contact
Royaume-Uni
- ashadegreener.co.uk
4,8
Excellent
3 k avis
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Craig
Craig came out. He was polite and professional and explained the issue. He diagnosed the problem quickly and made the necessary repairs
5 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Lovely lady verry helpfull
5 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Helpful staff
Your staff member was really helpful and knowledgeable. He explained everything to me. Very happy with service
5 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Very positive experience
I had a fault with my panels which a shade greener notified me of they arranged for a electrician to come and have a look they called half hour before arriving ,Adam was friendly and quickly found the fault and replaced the inverter on my system he explained everything he was doing and was very tidy he also explained how to get the best from my panels which was very helpful, Adam is credit to the company :-)
5 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
I would like to thank Shannon and Katie…
I would like to thank Shannon and Katie in helping with an enquiry in regards to solar panels fitted over 11 years ago. I had to provide a copy of a certificate which we did not have, also we had legal questions to provide to our solicitors due to the property being sold. I received everything that I requested within less than a couple of days, I was also emailed to ask if they could help me with anything else. They let me know that I could contact them at any time, if I required further assistance. They let me level of service and care was excellent, Thankyou so much for your help.
4 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
We have had a maintenance contract with…
We have had a maintenance contract with A Shade Greener for a few years. If there are any issues with our solar panels they are quick to sort it out and always read the meters on time.
4 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
No need to worry about meter readings
No need to worry about meter readings, ours has been placed somewhere completely inconvenient which means th readings are something we don’t need to worry about.
Francesca has always been helpful and has good contacts at the big energy suppliers if there are issues.
They caught an issue with the inverter just before th warranty was up, and the company sorted shortly after.
Overall highly recommend
4 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Moved into a property in November 2025…
Moved into a property in November 2025 with my 2 year old daughter and partner. Had nothing but issues with leaks from the roof, to the point all power had to be turned off due to water leaking into the fuse board. Along with other internal damages to the house (damp brickwork, damp plasterboard and other leaks). A new roof was needed on the property, a shade greener have solar panels on one half of the roof. And working along side them in trying to get a house liveable has been nothing but stress and as a company have been no help at all. I feel like I’m being held hostage by themselves over the removal of the solar panels from my property. They send out a list of requirements that the scaffolding must be, wanting photographic evidence of it all. Only to have someone turn up and refuse to even set a ladder up. The roof itself has cost me thousands, the scaffolding hundreds. And the cost just keep growing trying to work to these demands. Even after phone calls enquiring why the solar panels had been turned off, they still wanted photographs of the damage to the house (after these repairs had been done and photographs already sent). So they could decide if my case was an emergency or not, and then arrange a date for the removal. So now I’m left with a roof that has been half complete, a house surrounded by scaffolding, and having to refer back to them for another new date for a ‘removal’. How do you pride yourself on customer service and satisfaction
4 mars 2026
Avis spontané
Shannon Davies was absolutely fantastic…
Shannon Davies was absolutely fantastic in assisting. She acted incredibly promptly/went above and beyond to ensure that matters were handled as quickly as possible. Thank you!
4 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Helen James - General questions
When asking Helen James general questions about the solar panels we have and smart meters, she was very informative and went over things in detail
3 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
A friendly and efficient service.
Alex was friendly and polite . He was respectful of our property and did the job professionally. Very pleased!
2 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Craig....getting us back online!
We were surprised to receive communication from the maintenance team advising that the solar panels, which have been out of sight and out of mind for 14 years, were not working. After discussing the situation with them and arranging a maintenance visit, Craig arrived a few days later—on time, equipped with all the necessary tools and a calm, professional demeanor. He quickly assessed the situation, explained the issue clearly, and outlined the steps required to get the panels back in full working order. In no time at all, the inverter was replaced and the system was back to generating solar energy. Everything was tidied and packed away so neatly that you would never have known Craig had even been here. Top man!
13 janvier 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Thank you, A Shade Greener
I bought the household solar panels from A Shade Greener in 2011, and have received unwavering assistance from everyone involved there. In addition, my account is routinely dealt with by Francesca Staley who has personally been of great assistance whenever I've had a query. She is my "go to" person at A Shade Greener as I know I can rely on her to sort any problems out. Based on my experience with them, I would definitely recommend this company.
2 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
House sale with solar panels - missing documentation
We are in the latter stages of an elderly relatives house sale & required copies of the documents provided by A Shade Greener when the original Solar Panel Installation was completed in 2015 (which had been mislaid). In less than 24 hrs Izabella Saldat, who dealt with our request, emailed back a full set of copies of the original documentation. She knew exactly what the solicitors required. Thank you for being so helpful & efficient.
19 février 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Always very pleasant & prompt with the…
Always very pleasant & prompt with the readings
2 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Always helpful good Service
The customer service is good with particular mention to receiving very good and helpful support from Francesca Staley when I had difficulties with my feed-in tariff supplier where Francesca stepped in to help resolve the problem. My readings to the feed-in tariff supplier are always sent in on time with a copy email with the readings sent to me. If I have any questions they are always answered in a timely manner.
2 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
Francesca Staley
Francesca has always provided excellent service to us.
Whenever we have had even the slightest issue she has always been quick to resolve them.
Gary Stacey
2 mars 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
I called to ask questions about my lease
I called to ask questions about my lease. Customer service was terrible with "Call legal" & "email legal" "nothing to do with me, i'm in another building". No offer for a call back.
2 mars 2026
Avis spontané
Poor designe causing vermin pegion…
Poor designe causing vermin pegion issue in my house accepting me to pay for bird proofing but they are making money on reverse tarriff.
Bad customer service poor attitude towards customer.
28 février 2026
Avis spontané
Speedy engineer
Adam the engineer came out and quickly rectified the fault with the solar panels.
He was a friendly and efficient and had a fuss with our dog !
27 février 2026
Avis spontané
Réponse de A Shade Greener Maintenance (Solar)
Hi,
Thank you so much for your feedback. We will pass your comments along to the team.
Please don’t hesitate to contact us if you need further assistance or have any questions.
Make sure you head over to our Website at A Shade Greener Maintenance Ltd – (https://ashadegreener.co.uk) or Facebook Page – A Shade Greener Maintenance (https://www.facebook.com/profile.php?id=100093256986000) for more information about the solar panels!
We are here to help.
Many thanks
A Shade Greener Maintenance Ltd
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