I could not have been happier with the complete service provided by Assistive Bathing. From Daren, the sales person who gave some very good options for our bathroom. The surveyor, Alan who made sure... Voir plus
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Lisez les avis des autres
From start to finish, we cannot praise the company and officers enough. The initial consultation with the rep' Lauren, was thorough and full of good advice and guidance. The survey by Doug left us... Voir plus
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From the first phone call and conversation with Sharon. I felt at ease and confident in making the decision to discuss it further and to then choose. ASSISTIVE BATHING for the choice of my new amaz... Voir plus
L'entreprise a répondu
This company is a very rare company that has a considerable amount of integrity and honesty. Today, Thursday 15th October, I had a visit from Darren to consider some future-proofing ideas for a Walk-i... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Assistive Bathing, your bathroom specialists for safe, comfortable and easy showering and bathing.
Coordonnées de contact
Mercury House, Kingswood Road, WR9 0QH, Droitwich, Royaume-Uni
- 0800 085 5585
- info@assistivebathing.co.uk
- assistivebathing.co.uk
4,7
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Helpful
Helpful, friendly advice from Paul. Consultation was unrushed.
Order placed!
8 juillet 2026
Avis spontané
Réponse de Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that Paul provided helpful, friendly advice and that you felt the consultation was relaxed and unrushed. Taking the time to understand our customers’ needs is something we pride ourselves on.
We’re thrilled that you’ve chosen to place your order and look forward to helping bring your new bathroom to life. Thank you for choosing Assistive Bathing.
After leaving very positive about the rep.
After leaving very positive feedback on trustpilot re: your representative coming to see my mother about a new bathroom,I advised my mother it is not good practice to pay any company up front without the job being completed.
Being in the construction industry myself I read through your agreement to find it is what it is.I personally took 2 days off work to assist mother with this installation (which I will not be reimbursed for) only to be told the install date has been changed twice along with multiple excuses. My mother is 86 & has again waited in all day in this heat. Why do you insist on having 100% payment upfront, 50% deposit which has been paid, over £5k & why should she be made to pay the outstanding £5k on delivery of the goods?
What happens if she pays the outstanding £5k & is left with materials & no-one turns up to fit it? You're not a pyramid scheme but this reminds me of those days gone by.
So far this is unacceptable don't you think?
Would you be happy with this service so far?
She has had to call you for an update & each time had a different excuse.
Disgusting if you ask me & as her son I will be taking further action if you continue to treat your customers in this manner.
She only signed your agreement after being told by your representative "We are a good trustworthy company" as she is "Old School".
Regards,
James Ward.
8 juillet 2026
Avis spontané
Réponse de Assistive Bathing
Good Afternoon Mr Ward,
Thank you for taking the time to leave a review.
We are naturally disappointed to receive a negative review before the installation has been completed, and we sincerely hope that the quality of workmanship delivered by our installation team will help turn your experience into a positive one.
Following your review, we spoke with your mother and checked that everything was progressing well on the first day of installation. Thankfully, she confirmed that this was the case. As with all our customers, our Care Advisor will continue to carry out regular check-ins throughout the project, providing updates and remaining available to answer any questions or address any concerns.
With regard to payment, our terms are clearly explained before any order is placed or payment is taken. Your mother also confirmed that our Sales Consultant made her fully aware of these arrangements. We appreciate that you may not agree with this process; however, it is standard practice within our industry. To reassure you, payment is not requested until both the materials have been delivered and the installer is on site ready to commence work.
Should you or your mother require any assistance at any stage, please do not hesitate to get in touch. We are committed to ensuring a positive experience and hope that Gary delivers the bathroom your mother has envisioned.
Thank you again for your feedback. We value all customer comments and use them to continually improve our service.
Kind Regards
Matthew Jones
Replacing a bath with a shower
Sharon clearly explain what would happen during installation of my new shower. The fitter, Alan Carter, was very good and discussed options with me. He also suggested adaptations where these were required. He also clean up after hiself each night. I would happily recommend Assistive bathing based on the work they completed for me.
26 mai 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your kind feedback and recommendation. We’re delighted to hear that Sharon’s clear communication helped you understand the installation process and what to expect throughout.
Alan Carter will be especially pleased to read your comments. It’s wonderful to know that he took the time to discuss options with you, suggest helpful adaptations where needed, and ensure everything was completed to a high standard. We’re also glad his care in keeping everything clean and tidy each day made a positive difference.
Thank you again for choosing Assistive Bathing. We’re delighted that you’re happy with the work completed and truly appreciate you taking the time to share your experience.
5 star treatment from start to Finish
A pleasure from. First contact to completion.
All those concerned with my project were very friendly and competent.I was constantly informed and given chance to raise any concerns.
Corey was brilliant fitting it all, went above and beyond to make sure everything was just perfect.
Thank you all,I am very satisfied . Would highly recommend.
2 juillet 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your wonderful feedback and recommendation. We’re delighted to hear that your experience was a pleasure from first contact right through to completion.
It’s great to know that everyone involved in your project was friendly, competent and kept you fully informed throughout, while always giving you the opportunity to raise any questions or concerns.
Corey will be especially pleased to read your kind words. His dedication to going above and beyond to ensure everything was just right is exactly the standard we strive for, and we’re thrilled that it made such a positive difference to your experience.
Thank you again for choosing Assistive Bathing. We’re so pleased you’re happy with the finished result and truly appreciate you taking the time to share your feedback.
Transforming an area with a bath into a spacious walk in shower with safety aspects a priority
A recent adaptation to create a walk-in shower with safety being a priority - has been made a reality thanks to Eddie the surveyor, Jim the Fitter and Rachel working from the Contact Team. During a week of extremely high temperatures Jim worked on to transform the bathroom for us, solving problems, carrying endless items up and down the stairs and - most of all - using his knowledge and expertise to effect the finished result.
Jim, Rachel and Eddie have our thanks and appreciation for both the work and support that they have given us. Thank you!
25 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that your new walk-in shower has become a reality and that safety was at the heart of the finished design.
Eddie, Rachel and Jim will be thrilled to read your kind words. Jim will be especially proud to know that his hard work, problem-solving skills and dedication throughout such a hot week made a positive difference. His expertise and commitment to achieving the best possible result are qualities we value highly.
We’re also pleased that Rachel’s support and communication, along with Eddie’s guidance during the survey process, helped make the whole experience a smooth and reassuring one.
Thank you for your appreciation and for choosing Assistive Bathing. We’re delighted that you’re happy with the finished result and wish you many years of safe and comfortable bathing.
1 star is being generous
1 star is being generous - this company preys on the elderly. The bathroom makeover provided to my 80 year old dad is sub-standard. Panels on 2 walls only, leaving 40 year old tiles exposed on remaining walls. Panels do not reach the ceiling. No toilet replaced. Material costs at most £1500 - they charged my dad £11300! When asked for them to review their costs we were told no - what he's got is good value for money in their opinion. the tiles were left exposed as my dad liked the pattern!! (absolute rubbish). They've now called him to offer him a new toilet SEAT only as a sweetener!
Please avoid this company - find a local bathroom fitter not this firm of cowboys who just seek opportunity to rip off the elderly
** update after reply.
I’m not a customer. My 80 year old father is - I’ve been in touch 3 times over the passed week and your CS dept couldn’t care less. You have your money so you’ve washed your hands.
I have contacted trading standards - they will be investigating
It’s a shame I can’t post pics of your handwork - I’m certain you wouldn’t get another order
22 juin 2026
Avis spontané
Réponse de Assistive Bathing
Good Morning Ms Nabbs
Thank you for your review and we are sorry to hear that you are unhappy with the service received, unfortunately we are unable to locate an account with the name provided, we are keen to resolve this with you should you be one of our customers, if you could please reach out to our customer service department.
Kind Regards
Customer Services
The technician
The technician, Jamie, was incredible, he didnt stop and had a superb eye for detail, a true proffessional with good work ethics, a truly nice man
22 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that Jamie made such a positive impression. His dedication, attention to detail and strong work ethic are qualities we’re incredibly proud of, and it’s fantastic to know they shone through during your installation.
Jamie will be especially pleased to read your kind words. Delivering a high standard of workmanship while treating customers with care and respect is exactly what we strive for at Assistive Bathing.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. It truly means a great deal to us.
Total waste of time. What are they hiding?
This company likes to control the buying process far too much. Their sales policy seems to probe enquiry contact not for your needs but for your sellability profile. When their rep turned up he assumed he was going straight into the lounge, for some reason. I took him to the en suite we wanted replacing. We may be old and disabled but we're not beyond researching products on the internet. I explained what we were thinking and asked for his advice - yes, all good. I assumed he was going to measure up and give me a quote to discuss with my wife, and if it was a fair price take it from there. But no, he insisted on a 90 minute meeting with both me and my wife together before he would give me a price. Red flags. Was it going to be one of THOSE selling styles you get with some double glazing and garage door spivs? We didn't have 90 mins to waste if it was out of our budget and my wife was struggling on the day with the excessive heat and not up to prolonged meeting or sales pressure.
Discussing this with the rep went nowhere. Clearly we were considered reckless buyers, unable to make a correct decision by ourselves on our bathroom. The correct decision being HIS product, obvs. He told us of the floor plans they would produce, the virtual images - all of which I am certain would be added into the price.
All of that is lovely once we approve the budget.
But no. Their way or no way. If I was too embarrassed to mention my prices I'd be hesitant too.
My entire career has been in sales & marketing, Sales Training, and New Business generation. I know the model. I know the style of selling. And tbh I think it stinks when your target market is disabled, elderly and vulnerable. What are the odds that the rep wouldn't leave without a signature on a contract at extortionate prices?
We'll never know, as I then asked him to leave immediately, which he did.
24 juin 2026
Avis spontané
Réponse de Assistive Bathing
Hello Geoffrey,
Thank you for your review, we are sorry to hear of the issues experienced with our sales agent, instances such as this are very rare and we are keen to investigate the matter further.
Unfortunately we are not supplied with any contact information, could I please ask that you reach out to our customer service department who will be able to locate your account to allow us to look into this further for you.
Kind Regards
Customer Services
Bathroom bliss!
Assistive bathing was very professional, The installation team were extremely compentent in all aspects and the quality of work was outstanding. As an OAP couple we were more than happy with everything that was done for us, Especiallly as Scott had a very pleasent personality.
22 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that you found Assistive Bathing professional throughout and that you were so pleased with the quality of the installation.
It’s especially rewarding to know that our installation team’s competence and attention to detail helped make the experience a positive one. Scott will be particularly pleased to hear your kind words about both his work and his pleasant personality.
Thank you for choosing Assistive Bathing. We’re thrilled that you’re happy with your new bathroom and truly appreciate you taking the time to share your experience.
A lovely transformation
Our new bathroom is lovely and we are very grateful for the delivery and installation of the new walk in bath. Thank you to all those involved, - from our first contact with the office to Warren, who did the work very professionally and well. The only small negative was the need for a booster pump, which was not included in the original costing and therefore added to the price.
And a word of caution - my husband found the base of the bath quite slippery when he tried to stand and we needed a non slip mat to make it safe for him.
8 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you very much for your kind feedback. We’re delighted to hear that you’re pleased with your new bathroom and walk‑in bath, and that Warren’s professional work made a positive impression, along with the support from our office team.
We also really appreciate you sharing your constructive comments. In some cases, additional requirements such as a booster pump only become clear once installation is underway, but we completely understand how important it is to have full clarity on costs from the outset and will take this on board.
Thank you again for choosing Assistive Bathing and for your helpful, balanced feedback — it truly means a great deal to us.
From ordering to completion a first…
From ordering to completion a first class service, many thanks to Sharon in the office and Catalin the fitter sparky and surveyor for a pain free walk in shower installation. Happily recommend to anyone considering using assistive bathing.
17 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your fantastic feedback. We’re delighted to hear that you received a first-class service from ordering through to completion, and that the whole process was smooth and stress-free.
Sharon will be pleased to know her support from the office made a difference, and Catalin, along with the wider team, will be proud to hear their work delivered a result you’re happy with.
Thank you for your kind recommendation and for choosing Assistive Bathing, it truly means a great deal to us.
Excellent Service throughout
Craig. This was followed by the surveyor Craig who again explained what he was doing, what did we want? and then answered our questions in a truthful and knowledgeable way.
On the day the work started we had a very helpful delivery person followed by our fitter Alex.
Alex again explained what he was doing at each step of the installation and in the end we were very pleased with the product and how it was fitted into our bathroom. We noticed that he was very well orgainised and maintained excellent levels of cleanliness at each stage and at at the end of the day. He was also very easy to talk to and answered our questions without making us feel we were taking up his time, thanks Alex.
this was a very good experience for us and we are very happy to recommend the company and staff.
Colin and Jill
17 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your detailed and thoughtful feedback. We’re delighted to hear that you had such a positive experience throughout the process.
Craig will be pleased to know his clear explanations and honest, knowledgeable approach helped you feel confident in your choices. It’s also great to hear that the installation day went smoothly, from the helpful delivery through to Alex’s work in your home.
Alex will be especially proud to read your kind words, his organisation, attention to cleanliness and willingness to take the time to answer your questions are qualities we value highly, and it’s wonderful to know they made such a difference to your experience.
Thank you again for your recommendation and for choosing Assistive Bathing, your feedback truly means a great deal to us.
En-suite
Recently had a refitted en-suite with shower seat and grab rails. Especially would recommend the fitter Warren Jones who was professional in his approach and work ethics. Made the whole experience a pleasure. I now have the perfect en-suite from measured seat height to measured mirror height and so easy to keep clean. Thank you.
17 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re so pleased with your newly refitted en‑suite and that it has been tailored perfectly to your needs.
Warren will be especially proud to read your kind words, his professionalism, work ethic and attention to detail in getting everything just right, from seat height to mirror positioning, really make all the difference.
It’s great to know the finished result is not only practical but also easy to maintain, and that the whole experience was a pleasure.
Thank you again for choosing Assistive Bathing, we truly appreciate you taking the time to share your experience.
My elderly mother had a new bathroom…
My elderly mother had a new bathroom installed. All the team gave brilliant service from sales, surveyor Doug, fitter Fraser, and Sharon at the main office for direct contact/support.
Fraser would go the extra mile to make the bathroom fit be suitable to my mother's needs and Sharon would always call us regularly to make sure we were all happy as the installation was progressing.
A really personal feel to the approach that all the team made, would definitely recommend the company to friends/family. Thank you All.
1 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your wonderful and detailed feedback. We’re delighted to hear that your mother’s new bathroom has been such a positive experience and that the whole team provided such brilliant service.
Doug and Fraser will be especially pleased to read your kind words, it’s great to know Fraser went the extra mile to ensure everything was perfectly suited to your mother’s needs. We’re also glad that Sharon’s regular contact provided reassurance and support throughout the installation.
Creating a personal, caring experience is very important to us, so it’s lovely to hear that this came through. Thank you for your recommendation and for choosing Assistive Bathing — it truly means a great deal to us.
Excellent ,clear
Darren gave an Excellent ,clear, concise presentation two bathrooms fabulous fun as well looking forward to the journey
16 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you for your wonderful feedback. We’re delighted to hear that Darren delivered such a clear, informative and enjoyable presentation , it’s great to know you found it both helpful and fun!
We’re excited that you’re looking forward to the journey ahead, and we’ll be here to support you every step of the way. Thank you for choosing Assistive Bathing.
Complete Renovation
I have recently had them renovated my bathroom, and now I have used it for a few weeks, feel it is the right time to submit my opinion. From Sharon keeping in touch during installation, the surveyor Doug, and the installer John who had to compete with the very hot weather, my welfare and house was treated with respect.
21 mai 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your thoughtful feedback. We’re delighted to hear that after using your new bathroom for a few weeks, you’re pleased with the result.
Sharon will be glad to know her regular contact helped keep everything running smoothly, while Doug and John will be especially proud to hear that their work — particularly in challenging conditions like the hot weather — was carried out with care and respect for both you and your home.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. It truly means a great deal to us
Awful experience
A whopping £15,000. My elderly parents are left with a shower that doesn’t drain, resulting in water overlapping, and a toilet that doesn’t flush properly, leaving a bowl full of soggy tissue paper. We are also missing the medicine cabinet and toilet roll holder! Several fitters have been out to inspect. An attempted fix for the shower was to glue a trim round the edge to stop the overlap. An adjustment to the toilet flush resulted in a flooded bathroom at 2am. One fitter told them they are using the ‘wrong’ toilet paper!! Numerous further complaints about the toilet and shower have resulted in visits from various fitters, surveyors etc. who all promise to ‘feed back’ to the office and get it resolved. That’s where the communications stops! They DO NOT get back to you. Parents are devastated at the money spent and I am about to escalate this complaint and see that there is some resolution. I will seek advice and do what I have to do to get my parents the goods and service they paid for.
1 mai 2026
Avis spontané
Réponse de Assistive Bathing
Hello,
Thank you for your review, we are sorry to hear that you parents have experienced issues. We would ask that you respond to the request of supplying further information so we can fully investigate the issues experienced and allow us the opportunity to put this right for your parents.
Kind Regards
Customer Services
Darren visited this afternoon to give…a quotation for my shower
Darren visited this afternoon to give me a quotation to future proof my shower enclosure. He was very personable and extremely knowledgeable about the various products. Unfortunately the cost was far more than I anticipated although I understand why! At the moment I’m processing my options.
15 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that Darren made such a positive impression with his personable approach and detailed product knowledge, and that he took the time to explain the options available to help future‑proof your shower.
We completely understand that cost is an important factor, and we appreciate your openness. If you decide to explore your options further, we’d be more than happy to help in any way we can.
Thank you for considering Assistive Bathing and for taking the time to share your experience.
Fantastic company and service
From booking online, to the site visit, went through everything with samples and options available.
Then the surveyor Alan, did a great job going through all the options again and coming with other suggestions for safety, it was very relaxed and caring.
Tim the fitter was brilliant, explained everything he was doing, what actually worked and what was needed and not needed, again very caring in the environment, friendly, chatty, and throughout the whole process was Rachel ringing to check we were satisfied with all the work going on, and checking there were no issues.
Fantastic service, superb team, would highly recommend.
8 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your fantastic feedback and recommendation. We’re delighted to hear that everything went smoothly from your initial booking right through to completion.
It’s great to know that the initial visit and product guidance helped you explore the options clearly, and that Alan provided further reassurance with his thoughtful suggestions around safety.
Tim will be especially pleased to read your kind words , his clear communication, practical advice and caring approach really do make a difference. We’re also glad that Rachel’s regular check‑ins helped keep everything running smoothly and gave you peace of mind throughout the process.
Thank you again for choosing Assistive Bathing , your feedback means a great deal to our whole team.
Had our new shower fitted yesterdays. Jack was the fitter and he did a brilliant job.
Had our new shower fitted yesterday. Jack the installer did a fantastic job. Had My first shower this morning absolutely brilliant and so easy to use and control. Would always recommend Assisting
9 juin 2026
Avis spontané
Réponse de Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that Jack did a fantastic job with your new shower installation and that you’ve already enjoyed your first shower — it’s great to know it’s so easy to use and control.
Your recommendation means a great deal to us. Thank you for choosing Assistive Bathing!
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