An amazingly coordinated response to a morning enquiry and a prompt, on time, same day afternoon visit. Robert was charming and knew exactly what we required for a walk-in shower bathroom conversio... Voir plus
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Everything to do with the installation of the walk-in shower, basin, toilet and flooring was expertly organised. There was never a moment when Keith Smallman stopped working. He was tidy, unobtrusive,... Voir plus
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Wasn't the best start the sales person omitted to account for all walls and flooring to be panelled which of course raised the cost. Steven the surveyor sorted it out and suggested options we didn't... Voir plus
L'entreprise a répondu
Ok where do I start, Darren arrived, very easy going and definitely knows his job. His pitch was amazing and made us think about all the products that would be used. Most importantly he put the custom... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Assistive Bathing, your bathroom specialists for safe, comfortable and easy showering and bathing.
Coordonnées de contact
Mercury House, Kingswood Road, WR9 0QH, Droitwich, Royaume-Uni
- 0800 085 5585
- info@assistivebathing.co.uk
- assistivebathing.co.uk
4,7
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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On time,well done,nice people
23 avril 2026
Avis spontané
Excellent company
Excellent customer service telephoned every day to check everything was OK
Fitter was Excellent explained what he was doing at every stage.cleaned everything up as he went .no mess
22 avril 2026
Avis spontané
New downstairs accessible bathroom for my mum.
Detailed information, plan and preview picture of bathroom was so useful and really good to see what it would actually look like. Extremely helpful, often humorous, respectful and massively helpful and reassuring. Thank you
24 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you so much for your kind and thoughtful feedback. We’re delighted to hear that the detailed information, plans and preview images were so helpful in visualising the finished bathroom. It’s lovely to know that our team made the experience reassuring, respectful and even a little humorous along the way, that’s exactly what we aim for. Thank you again for taking the time to share your experience, it really means a great deal to us.
Excellence in everything
Everything to do with the installation of the walk-in shower, basin, toilet and flooring was expertly organised. There was never a moment when Keith Smallman stopped working. He was tidy, unobtrusive, polite and caring. I cannot recommend him and Assistive Bathing enough.
24 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you so much for your wonderful feedback and recommendation. We’re delighted to hear that every aspect of your installation was expertly organised and ran smoothly. Keith will be incredibly proud to read your kind words, his dedication, work ethic and caring approach are qualities we highly value, and it’s fantastic to know they made such a positive impression. Thank you for choosing Assistive Bathing; your comments truly mean a great deal to both Keith and the whole team.
Fantastic response and clear and detailed explanation
An amazingly coordinated response to a morning enquiry and a prompt, on time, same day afternoon visit.
Robert was charming and knew exactly what we required for a walk-in shower bathroom conversion.
It was truly a shame we couldn’t go ahead with the project because of price considerations. But we would like to thank Robert very much again for his efforts.
22 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you were pleased with the speed of our response and that Robert was able to visit promptly and on time the same day. It’s great to know that he clearly understood your requirements and provided a positive, reassuring experience.
We completely understand that price considerations can sometimes make it difficult to proceed, and we truly appreciate your openness and kind words despite this. Robert will be very pleased to know his efforts were valued. Thank you again for considering Assistive Bathing and for your thoughtful comments.
Honest and informative
Honest and informative made the ecperience enjoyable
21 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that you found the experience honest, informative and enjoyable. That’s exactly what we strive for, and we really appreciate you taking the time to share your thoughts.
Ok where do I star
Ok where do I start, Darren arrived, very easy going and definitely knows his job. His pitch was amazing and made us think about all the products that would be used. Most importantly he put the customer at ease, also it was what was good for me (Arthritis) and put me first, and how safe he would make the shower by having all the right equipment and put out all the pitfalls of products to look out for that could be a hazard. Thank you Daren.
20 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you so much for such a thoughtful and detailed review. We’re delighted to hear that Darren made you feel at ease and took the time to fully understand your needs, especially in relation to managing arthritis and ensuring your safety. It’s great to know that his knowledge, clear explanations and honest advice helped you feel confident about the products and the solutions available, including highlighting potential hazards to avoid. Darren will be extremely proud to read your kind words. Thank you again for sharing your experience and for trusting Assistive Bathing.
Walk in Bath
I received help, friendliness and patience whenever I spoke to Lewis, Eddie or Sharon. I would recommend Assistive Bathing.
15 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you for your kind review and recommendation. We’re delighted to hear that you received such helpful, friendly and patient support from Lewis, Eddie and Sharon. Our team will really appreciate your lovely feedback. Thank you for choosing Assistive Bathing it means a great deal to us.
What can I say Assistive Bathing have…
What can I say Assistive Bathing have been absolutely fantastic from start to finish my bathroom looks absolutely fantastic . I would like to say a massive thankyou to
Sharon ( customer service team )
Doug. ( the surveyor )
Fraser the fitter ( Amazing )
I highly recommend
7 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you so much for your wonderful Feedback and recommendation. We’re absolutely delighted to hear how happy you are with your new bathroom and with the service you received from start to finish. Sharon, Doug and Fraser will be thrilled to see their hard work recognised, especially Fraser, who will be very proud of your kind words. Thank you for choosing Assistive Bathing and for taking the time to share your experience. It truly means a great deal to us.
Russ was fab
Russ was fab, talked through everything I may need and listened to what I wanted to achieve, giving me options to choose from without any pushy sales tactics.
9 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you for your lovely feedback. We’re delighted to hear that Russ took the time to really listen to what you wanted to achieve and clearly talk through the options available, without any pressure. Providing helpful, tailored advice is very important to us, and Russ will be pleased to know you appreciated his approach. Thank you for considering Assistive Bathing and for sharing your experience.
Owing to severe back problems I was…
Owing to severe back problems I was unable to get in our bath.I had seen many adverts for bathing solutions on tv and in magazines and the Assistive Bathing walk in bath looked the best.
Measurements were taken, plans drawn up, verified
& dates given for installation. Old bath & other waste material taken out of bathroom and new bath fitted.
Demonstration given. All waste material taken away.
7 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you were having but pleased that our walk‑in bath has provided a solution that works for you. It’s great to know that the process , from measurements and planning through to installation and demonstration was carried out clearly and efficiently, with all waste materials removed as part of the service. Thank you for choosing Assistive Bathing; we’re delighted to have been able to help improve your comfort and independence.
Very professional.
The gentleman who called was very professional and pleasant who knew his products,sadly the cost was out of the question.
8 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you for taking the time to leave us your feedback. We’re pleased to hear that our representative was professional, pleasant and knowledgeable about our products. We do understand that our solutions may not be suitable for every budget, and we appreciate your honesty. Thank you again for inviting us into your home and for considering Assistive Bathing.
I would highly recommend Assistive…
I would highly recommend Assistive Bathing, from Sharon , Doug and fitter Steve. Everything was first class, being updated all the way through. First class insulation and respect for our home. Excellent
23 mars 2026
Avis spontané
Réponse : Assistive Bathing
Thank you so much for your kind feedback and recommendation. We’re delighted to hear that you were happy with every aspect of your experience, from the regular updates to the quality of the installation and the care shown in your home. Sharon, Doug and Steve will be especially pleased to know their efforts have been recognised. Thank you for choosing Assistive Bathing.
INSTALLATION OF WALK-IN SHOWER
From the time we first enquired about having a walk-in shower installed in my bathroom, we received great dealings from Lauren, Eddie, Rachel,Sharon and the brilliant installation engineer David, who was on time every day and was able to overcome all the problems the house caused. I couldn't fault him in any way, just superb.
Thank you doesn't cover our feelings towards him.
25 mars 2026
Avis spontané
Réponse : Assistive Bathing
Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear that your experience was positive from your very first enquiry right through to completion. Lauren, Eddie, Rachel and Sharon will really appreciate your kind words, and David will be especially proud to know how highly you rate his work, punctuality and problem‑solving skills. We’re so pleased he was able to overcome the challenges your home presented and deliver a result you’re so happy with. Thank you again for choosing Assistive Bathing , your appreciation truly means a great deal to us.
My fitter was marvelous prompt tidy and…
My fitter was marvelous prompt tidy and courteous and conscious of my needs. Jon O'Neil I would recommend to everyone.
31 mars 2026
Avis spontané
Réponse : Assistive Bathing
Thank you for your lovely review and recommendation. We’re so pleased to hear that Jon provided such a prompt, tidy and courteous service, and that he took the time to be conscious of your individual needs. Jon will be delighted to receive your kind words. Thank you for choosing Assistive Bathing, your feedback means a great deal to us.
Bathroom Upgrade
An extremely fast response to my initial enquiry followed up by a home visit to qualify our requirements and assess the room requiring change.
The visiting consultant arrived fully prepared and there was no doubt she knew all there was to know about the companies product. All our concerns addressed to our satisfaction.
1 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you for your kind and detailed feedback. We’re delighted to hear that you were pleased with the speed of our response and the thoroughness of the home visit. It’s great to know that our consultant arrived well prepared, demonstrated strong product knowledge, and was able to address all of your concerns to your satisfaction. Thank you for taking the time to share your experience and for considering Assistive Bathing.
The fitting although delayed by one…
The fitting although delayed by one month due to a fitter having an accident was carried out to a very high standard. The fitter, George was brilliant at updating me about progress each day and problem solving when floors and walls were not plumbing. The finish is fantastic and I'm so pleased with the whole process. The office kept in touch regularly.
11 mars 2026
Avis spontané
Réponse : Assistive Bathing
Thank you for taking the time to share such detailed feedback. We really appreciate your understanding regarding the initial delay and are delighted to hear that the installation was completed to such a high standard. It’s wonderful to know that George kept you well informed throughout, communicated progress clearly, and worked proactively to resolve the challenges with the floors and walls. He’ll be thrilled to hear your kind words. We’re also pleased that our office team’s regular updates helped support the process. Thank you for choosing Assistive Bathing , we’re so glad you’re pleased with the finished result.
The whole experience was excellent
The whole experience was excellent. The initial visit by Hannat to scope the work to be carried out and the follow up viisit by the surveyor Doug were done very soon after my initial enquiry. Both Hannat and Doug were helpful and informative. The actual installation of the walk in shower was carried out by Steve who did a great job. The customer service provided by Sharon was good from start to finish.
1 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you very much for your fantastic feedback. We’re delighted to hear that your experience was excellent from start to finish. Hannat and Doug will be pleased to know that their prompt visits and clear, informative guidance made a positive impression, and Steve will be proud to hear how happy you are with the standard of the installation. We’re also glad that Sharon’s customer service supported you throughout the process. Thank you for choosing Assistive Bathing, we truly appreciate you taking the time to share your experience.
Great looking bathroom
The project was easy from start to finish and from designing to the survey being done.
We had Olly the fitter do the work and he was very professional and hard working, always checked with us being doing anything. He was very tidy and cleaned up after himself at the end of each day. Highly recommended and great work ethic.
We had Rachel from assistive bathing helping on the end of the phone if we had any queries etc.
23 mars 2026
Avis spontané
Réponse : Assistive Bathing
Thank you for your lovely recommendation and detailed feedback. We’re so pleased to hear that the whole project felt easy and well managed from design through to survey. Olly will be delighted to know his professionalism, strong work ethic and tidy approach made such a positive impression, and that he kept you informed before carrying out each stage of the work. We’re also glad Rachel was on hand to help with any questions along the way. Thank you for choosing Assistive Bathing , your kind words mean a great deal to our whole team.
Reluctant customer
Wasn't the best start the sales person omitted to account for all walls and flooring to be panelled which of course raised the cost. Steven the surveyor sorted it out and suggested options we didn't think off. Clear drawn plan and verbal description given. Numerous phone calls to and from Sharon and Franki both very patient with a frustrated carer. Alex couldn't have been a better person to deal with the customer who for many years has been reluctant to have anyone in her home far less refurbish. He explained every step and when needed involved her .Was very clean and tidy very pleasant . If Elsie had a cupboard Alex would be locked in it.
Many thanks
1 avril 2026
Avis spontané
Réponse : Assistive Bathing
Thank you very much for taking the time to share such detailed feedback. We’re sorry to hear that the project didn’t get off to the best start and understand how frustrating that must have been. We’re pleased that Steven was able to step in, resolve the issues, and provide clear plans and options to move things forward.
It’s wonderful to hear that Sharon and Frankie were able to support you with patience and understanding during what we know can be a stressful process, especially as a carer, Alex will be absolutely delighted by your kind words, his calm, respectful approach and attention to detail are qualities we’re very proud of, and your comment about the cupboard certainly made us smile.
Thank you again for your honesty, your humour, and for trusting us with such an important project. We’re so pleased the experience ended on a positive note and truly appreciate your feedback.
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