Athleta Avis 

I ordered two pairs of the Brooklyn pants, size 4Tall
One pair fit great, the other tagged a 4T was too big yet 2 inches shorter. The tag said 4T and the label inside the waistband said 6! Very disappointing. I don't like shopping nor having to return things based on the company's mistakes. Consistent quality is what makes me want to shop with a brand. This time Athleta fell short.
Customer service was pleasant and refunded me for the pants immediately.

Athleta did not publish my justified very negative one star review of a badly designed dress. I have been a loyal customer for years. Censorship going on? They may be suppressing some of the negative reviews. Disappointing. I have come to prefer Lululemon for this and other reasons. They also still design clothing for slimmer figures. Athleta has been making larger and larger clothing leaving the slimmer clientele behind.

I love Athleta clothing, but I have a complaint about their practices. They don’t ship receipts with online orders so when i needed to return an item, and they ask for the receipt, I said they don’t send receipts with orders. And she said the BAG IT CAME IN IS THE RECEIPT! The dirty shipping bag? Who keeps those? They’re disgusting. If she meant the plastic bags the item comes in (inside the shipping bag) 1) they don’t always send those and 2) I don’t keep those laying around either! Aren’t they suffocation hazards for humans and pets?? Just put the receipt in the bag, Athleta. Geez how hard is that. It was an inconvenience for your employee.

The amount of time it takes to get a refund is completely UNACCEPTABLE. I've reached out TWICE to customer service asking about the status of my refund that was received by them weeks ago and they just tell you to wait. This has happened with a previous order, too. Now I'm assuming my order will get lost in the shuffle of all the Christmas returns and I'll have to reach out to them YET AGAIN wondering where my refund is. Terrible and inconvenient!
Also, they use a shipping company called UDS that oftentimes steals or misdelivers packages. Do I need anymore reasons to stop shopping at Athleta? I don't think so.

Placed an order for 2 items on November 26, 2022. 5 days later I receive an email stating that one of the items is unavailable. I receive the other item which was just awful. I was surprised as I have ordered many items over the years and never had any problems. I request a return the same day I received the item and shipped it the next day. I call December 22, 13 days after shipping to inquire about my refund, I am told it takes 15 business days and I will have my refund no later than December 28. Still no refund December 29 so I call again, now I’m told I will have a refund by January 5. Getting the run around! It’s too bad but I will never shop with Athleta again after being a customer since they began.

I’ve been a customer for over 20 years. Athletes has great products, but good luck getting any support. They send me almost daily emails and when I go to order products they tell me my email is not valid. Hmmmm…if you are sending me emails, and I’m receiving them, then my email is valid. I can’t order anything online due to this “glitch”. When I call customer service they tell me someone will solve this in 24-48 hours. I never hear back. So much for that $500 cart if items. Delete!!!!

I was on a business trip in Ohio and purchased a few things at a store. When I returned home in Florida I had not worn the flare pants yet. After wearing them for a few hours, the waist rolls down and is so incredibly uncomfortable I cannot wear them. They CLAIM they have a 60 day return but not for people who bought in a store and now cannot return an item to a store. There is no store near me. DON'T BUY ANYTHING WHEN TRAVELING. their policy is outdated and in no way try to help a customer.

ordered a new pair of tights and received a disgusting pair of worn out, pilled with a huge hole
i’m the butt area. i tried to send photos but the customer service email is
not working and customer service was unable
to tell me where i could
send the photos.

Horrible merchandise - cheaply made and won’t take my return
Goodbye- never again!

I’M DONE with Athleta!!
I placed several orders this summer and returned 4 items. Some were received by them on 7/15 and today I got an email they they have been received and my refunds will be processed in 10 days!! So their statement to me last week on the phone was untrue.. she told me 10 days from receipt - u know they would not wait for their money for 20+ days!! WTH?!?!

Athleta's (Gap's, really) customer service is so bad that their online store can barely be considered a legitimate company. Their representatives are essentially powerless to help you with any issues and their policies are totally insane. They also use really horrible shipping companies rather than something normal like USPS (which by the way, for smaller orders, would be able to put packages in the mailbox and would result in way fewer thefts or other delivery issues and probably save them thousands and thousands of dollars despite maybe being more expensive to ship upfront).

Athleta's return policy is garbage. You need to factor 6-7 days before the due date for shipping. This is the first time I have ever encountered this. I am out $200 because my return email told me to stick it in the mail a day before the items were due. I will never buy from Athleta again.

I wish I would have read the reviews before ordering from this Company. I had to return an item for size. A month later I still don’t have a credit! I am done with this company and will never order from them again

This really isn’t a store experience, just something I have noticed..,
They have gone so woke, it’s just annoying because it’s not reality. Every catalog has mostly people of color and their stores are staffed with predominantly people of color. Now I wouldn’t normally care if they had done this all along, nor if they truly represented the population, but it’s just so damned obvious! It was not like this two years ago. I truly hate that they are pushing an agenda rather than selling clothing.

After I received an email like my visa card “looks like fraud to them” which is totally nonsense; I had to call them to verify my info and they switch me from one agent to another to verify my info again. Why? It was an annoying experience with an unprofessional customer team. I decided not to continue with this order and spend my $300 with Spanx. Much better experience!! Goodbye atleta, never again!

I placed an order on 12/6 for a Christmas gift. I received ZERO communication from the company letting me know the item was on back order (it was available when I purchased). Now, a full month later, they tell me it is estimated to be another five weeks before I might have it.
The least they could have done was offer a 1% off coupon or $1 as an apology. But no, they didnt offer anything for my trouble.
So, goodbye Athleta and all of your family of brands.
This mom of four will never cloth my children in your clothes or shop in your stores. And I assure you I will tell everyone I know how rude the customer service rep was!!!

Would not order from Athleta again as so many online services are better at other companies. I ordered a pair of sneakers (Saysh) from Athleta. Unfortunately had to return them. I am being told now to allow 15+5 business days for the refund. No where online is this specified that the processing will take that long and no other company that I order from has a 20 business day policy that I deal with. I order almost everything and with a refund policy like Athleta has, I will not order from them again.

I ordered a gift a year ago and so now I get catalogs in the mail. Called the number the catalog says to contact to opt out. Paper catalogs are useless and wasteful in many ways. I got forwarded around (customer service sent me to research?) and put on hold and the agents were very confused and asked if I was talking about a digital catalog? After 15 minutes of having the agent come back a few times telling me how confused she was, I gave up. I think I got off the list via a chat. Why aren't they training their people correctly, especially when not doing so makes it look like the company is not paying attention to growing global awareness of environment/climate issues and the contributions of the fashion industry?

Cute design. Lousy quality.

I bought a pair leggings. Totally cute design. Within a few weeks they were pilling and the threads pulling. They were moderately priced (~$100) so I get they shouldn't last forever but I did expect to get a season's wear out of them.

I vowed to never buy from Athleta again.

Fast forward a few years later. My boyfriend gives me a vest with his company's logo. Super cute fitted design with a quilted pattern. Fits nicely. The zipper always sticks. I can't wear it because it takes at least five minutes to fiddle with the zipper. I notice the back label .. Athleta. Of course.

Too bad. I would love to buy more of their stuff.

I, unfortunately bought about 8 workout bras in a size that should have fit, and seemed to fit, until I actually wore a couple of them for more than a few hours. They dug into my neck so badly. When I called customer service, I explained I was only able to find 1 of the receipts, they said, no problem, just take all of them in to a local store all at once and they would give me an in store credit for the ones I can't find the receipts for. I take them in to the store and they attempted to submit them for in store credit, but their system wouldn't let them process the credit because the return was flagged due to multiple previous returns??? Hello?? Of course I make returns. I order a lot of things on line, usually in multiple sizes, and return the ones that don't fit. I called customer service again and they said that if I still had the tags I could try selling them on line. What?!!!?? Yes, as others have stated... beware. They used to have great customer service and have gone down hill completely.