Athleta Avis 

I used to love this company. I bought a good portion of my athletic wear from them (I am an equestrian that also exercises outside of riding to help my riding). In the last two years, they honestly have gotten just *awful*. They are so busy supporting the woke cancel culture that they: have overpriced goods that are largely unusable by real athletes; have terrible returns issues (very very long to give you a refund), have most of the pics of their wear on very very overweight people - it's almost impossible to tell what the garb would look like on the average athlete. *everything* seems geared to the very overweight woman.

I applaud them supporting all shapes and sizes, but this is no longer an athletic company.

It is a plus sized company - why don't they simply admit that?

One small way to fix it it is to allow you to choose the size of model you wish displayed so you can see how something would fit you. As a size 2, seeing someone in a XXL garment gives me no idea how something would work on me. My guess is the XXXL women might feel the same way looking at only size 2's.

I have officially given up on a company I used to buy 50% of my clothing from. sad.

The worst company to deal with when returning items. It took them almost a month to receive a return DESPITE the fact that I shipped it to them via UPS on 12 May, they received on 14 May and did not process the return until 2 June. The refund has yet to hit my credit card account so now I have to dispute the charge with the credit card company. BUYER BEWARE!!!!

I ordered a pair of long trekkie north pants in March and was told at the end of May that they would have to cancel my order. no reason was given. they gave me a 10% off coupon - that same pair of pants, which I ordered on sale, is now more than that - even if using the 10% coupon. is this a scam, really bad customer service --- or both?

I ordered on line and when the cloths were received there was no order information in the package. I needed to return an item and Athleta would not help me at all and did not have order number. I know all they had to do was use my email to retrieve order but they required my address. When I gave it to them, they said it did not match their records and could not help me. Interesting how the clothes showed up to that address. ‘Customers service’ was awful. DO NOT order anything from this company- you will have a very hard time returning it.

I used to love athleta but the past couple years the quality has gone way down. It seems every time I order leggings they don't fit right and the material isn't stretching in the right places. I've ordered 2 identical leggings and the each fit completely different. I think they're too focused on things other than quality at this point.

I can hardly believe the nasty reviews here! I've been shopping at Athleta (online and in-store) for about 8 years, and while some season's styles are more or less to my taste, their clothes consistently excel in quality and washability (they hold up like few other brands), their customer service is consistently friendly, efficient and responsive, and their culture (B corp, give it a workout return policy, sizes for all bodies, etc., etc.) is exactly in line with my own values. They have a lot of pieces that double as everyday and work wear (I live and work in Paris and their stuff is the foundation of some of my best work outfits, so not just athleisure style). I really wonder what the motivation of some of the reviewers on here is? Excellent, durable clothes from a responsible company.

i love the style of the brand and the quality of their products BUT these clothes are crap11I ordered a dress on 17/12 for the first time. They have sent me about 12 e-mails that they have confirmed my order and it is getting ready to be dispatched. Of course, finally, it arrives the quality of the dress is nothing like in the picture at all Their clothing items not all that cute emailed, tweeted, Instagrammed to get support to return the dresses. I was told over and over again - “no as they were final sale then I went online and I found their TELE HELPwhich is Eight 𝒻𝑜𝓊𝓇-𝒻𝒾𝓋𝑒 𝒻ᵢᵥₑ ₜ𝓌ₒ ₒₙₑ ₛₑᵥₑₙ ₜ𝓌ₒ 𝒻ₒᵤᵣ 𝒻ᵢᵥₑ the company care team was awesome I got my green dollar back and. I returned the CHEAP LOOKING DRESS BACK TO THE COMPANY absolutely do not recommend DO NOT PURCHASE FROM THIS COMPANY The clothes will break and worse still when they do you won't be able to wear them Won't buy online again even if it was a fraction of the price because I will not support a brand that can't support their customers when they need it

Fast shipping but terribly cheap cotton dress- very unimpressed !!!!!!!!!!!11I ordered a dress on 17/12 for the first time. They have sent me about 12 e-mails that they have confirmed my order and it is getting ready to be dispatched. Of course, finally it arrives the quality of the dress is nothing like in the picture at all Their clothing items not all that cute emailed, tweeted, Instagrammed to get support to return the dresses. I was told over and over again - “no as they were final sale than I went online and I found their TELE HELPwhich is Ɛìցհէ four-five fᵢᵥₑ ₜwₒ ₒₙₑ ₛₑᵥₑₙ ₜwₒ fₒᵤᵣ fᵢᵥₑ the company care team was awesome I got my green dollar back and. I returned the CHEAP LOOKING DRESS BACK TO THE COMPANY absolutely do not recommend DO NOT PURCHASE FROM THIS COMPANY The clothes will break and worse still when they do you won't be able to wear them

I love the quality of the products and used to buy a lot from Athleta. But the styles of 2020 and 2021 are not flattering, so I buy somewhere else.

I forgot to include the discount code (20%) when checking out and tried to contact customer support to get the discount applied. Experienced a complete electronic run around and noresponse from customer service or web support. The first response was "wrong department" and the link they sent me to the correct department was bogus and the link on Paypal details was non-functional. What a pain, I guess they needed the extra $40. Will not buy from them again. At this writing still have not recieved a response. The product has not shipped yet so my expectation is this request shouldn't be difficult to fulfill.

I've been ordering from them for a few years. I have found for the price, not that good of quality. Lululemon is more$$ but better quality. The worst part of this company is there in ability to ship items correctly and on time. Before covid I've had horrible results with this issue and for them to try and tag the delivery service is horrible. It took them 10 days to ship and item was incorrect. Now it's my responsibility to return. There asking customer to go into a business during covid. Crap business.

I was a loyal Athleta customer for several years but no longer! I returned an item to a store which was never credited to my Athleta credit card. After trying SEVERAL months to resolve this issue (including mailing a letter and copy of the return receipt), I have finally given up on Athleta. I have cancelled my Athleta credit card and will no longer shop there.

For the last four months I’ve tried to unsubscribe from both Athleta and Athleta Fit Pro emails. I have hit UNSUBSCRIBE on FOUR different occasions and STILL receiving emails. So then I called the number at the bottom of the emails.

On the FOURTH CALL I was ASSURED by a manager that I would be REMOVED from ALL emails. Guess what? I’m STILL receiving them!

On the FIFTH call I speak to another customer manager and she tells me that I need to CALL the STORE where I signed up for the Fit PRO membership. I call the store and of course they tell me they have nothing to do with the emails or control of unsubscribing.

This is ABSOLUTELY ridiculous!! Can you explain this? Do you think I'll EVER shop with you AGAIN??

STILL not resolved, four months later.

Often shopped at Athleta. Rainier Tights not warm enough for New England Winters. Best overall tight was their "All In Tight." We (friends and sisters) would purchase multiple tights every year. Have tired of trying to get them to bring them back. Love that they are Certified B but they do not listen to their customers. Newer versions do not stay up on tall women and pill.

I WAS a big fan of Athleta, that is until I received for the second time merchandise that is dirty. I ordered a pair of bike shorts and they were so filled with black stain marks all over. It looked as though the just threw it in a shipping bag. No plastic bag to protect it. I talked with customer service and they could send me a shipping label and 10% discount. That’s it. They couldn’t send me a new one because it’s sold out. Absolutely ridiculous - this is the second time I’ve had issues with receiving dirty merchandise. I am so so disappointed.

I had a very great customer service experience in The Cherry Creek Athleta Store in early August.
I had returned three items that were too large and gotten three other items to replace these.
When I returned to the store to purchase another of your wonderful product, a great sales associate greeted me by name!
Her name is Doranne! I have always loved to work with her!
She is an excellent sales associate.
She called me back to the dressing room, pulled out the items I had returned and said that she didn’t think I had gotten return credit on these items!
We went through the whole process of my purchases and returns.
She was right! Over $100 hadn’t been credited to my account!
How great this was!
I am a fit pro and dress almost exclusively in your yoga clothes!
How great and diligent was this for her to catch this!
She was so happy that I had returned to the store so she could resolve this issue!
How impressed I was and always am with Doranne!
She is a gem of a sales employee!
I would always give her a five star rating!!!⭐️⭐️⭐️⭐️⭐️

I don't think I will be ordering from Athleta again, it was an unpleasant learning experience during this pandemic. First off the reps weren't as friendly & accommodating as I thought they would be & trying to exchange products using merchandise credit was like pulling wisdom teeth. Sending items back for credit took so darn long. Mind you, it only took about 3 days for the pkg to reach them, but it took a century for them to process then credit you......It was So frustrating!😖It's the first time I've ever experience such a long drawn out return process, OMG!! Worst part, it happened twice. Reps need to practice a little more courtesy at the end of the conversation at least with a "bye" & not just hang up. Back in the day, reps & phone operators were very friendly & courteous with customers.

I would say that Athleta is like a more affordable Lululemon; they have extremely similar designs and items, but Athleta is definitely cheaper. I especially love their leggings, which are great for work outs or lounging in. Super good quality!

The Southlake, TX location is not complying with the state mandated requirement that all customers don a mask before entering the store, which is especially concerning considering the DFW area is covid out of control, as well as the entire state of Texas. Although the corporate office said they will require masks beginning Aug. 1, 2020, ALL other reputable retailers have been in compliance since July 2. Today I witnessed a group of healthy 20 to 30 y/o women enter without masks claiming medical conditions while slurping their Starbucks coffee. Obviously this is a method of bypassing the ruling, & absolutely unacceptable. I, nor my nurse colleagues exhausted from caring for these selfish, irresponsible people, will be shopping at Athleta in the future. As a private co., do the right thing by requiring masks under all circumstances, to protect your employees, as well as your customers. Front line health care provider!

I received leggings as a gift a few years ago and they have held up pretty good to this day. Quality is good but definitely expensive.