Delivery was pretty quick, took a week and jeans fit like a glove. Great quality and definitely recommend at least having one pair of motel rocks jeans in your wardrobe!
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Lisez les avis des autres
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Voir plus
L'entreprise a répondu
Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Voir plus
L'entreprise a répondu
I live in Australia and ordered a pair of jeans using your size guide. They were too short so I went to return them and it was going to be $48 AUD which was almost half of the price of the jeans. I’ve... Voir plus
L'entreprise a répondu
2,7
Bas
228 avis
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Wasn’t very curve friendly
Wasn’t very curve friendly. Left a gap of fabric between my pelvis and the zip which was super unflattering. If you have curves I wouldn’t recommend
31 mars 2026
Réponse de Motelrocks
Hi Ri, I am sorry to hear that you were not happy with your item and this feedback regarding the fit will be passed on to the relevant department. I apologise for any inconvenience caused.
Motel x
Order is lost
Order is lost, never came to my house and they are yet to reply to my email.
6 avril 2026
Réponse de Motelrocks
Hello, I am sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team and we will make sure that one of the advisors takes a look into this for you today. I apologise for the inconvenience caused.
Motel x
it has been 2 weeks and i haven’t…
it has been 2 weeks and i haven’t received anything at all not even an email letting me know of the delays
6 avril 2026
Réponse de Motelrocks
Hi Katie, I am sorry to hear that your parcel has not yet arrived - please make sure to reach out to the customer service team so that they can provide you with any information available. I apologise for the inconvenience caused.
Motel x
I ordered jeans on 6 April and they…
I ordered jeans on 6 April and they haven’t arrived and have received no notice of when they will arrive.
6 avril 2026
Réponse de Motelrocks
HI Cathy, I am sorry to hear that your parcel has not yet arrived - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Louise, I am sorry to hear that you parcel has not yet arrived - please make sure to reach out to the customer service team so that they can provide you with further information. I apologise for the inconvenience caused.
Motel x
I am very happy with my jeans
I am very happy with my jeans! I do wish that the parcel came on time but I understand that is not motels fault.
31 mars 2026
Réponse de Motelrocks
Hi Jessie, thank you for your review. I am sorry to hear that there was a delay with your delivery and we will be raising this with the courier. I am so pleased that you have been happy with the jeans and hope to see you shopping with us again!
Motel x
Ordered on the 5th
Ordered on the 5th, (11 days ago) and my order is still delayed in London, just really slow shipping which is inconvenient
6 avril 2026
Réponse de Motelrocks
Hi Charli, I am sorry to hear that you have not yet received your order - please make sure to contact the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Good customer service reached out…
Good customer service reached and quickly resolved an issue I had. Delivery was smooth and I received the item fairly quickly despite it being a delay heavy period and an internationally shipped package.
2 avril 2026
Réponse de Motelrocks
Hi Emilia, thank you for leaving a review. I am so pleased to hear that the customer service team was able to help you out and this kind feedback will be passed on - I hope to see you shopping with us again!
Motel x
Failure to deliver product or communicate
Order was sent laced 9 days ago. I have received no notification of shipping, no estimated date of delivery & no reply to my email enquiry. My16 year old daughter saved her own money to make this purchase & is disappointed in your customer service. Poor experience & still no product delivery.
7 avril 2026
Réponse de Motelrocks
Hi Kara, I am sorry to hear that you have not been happy with the service provided - I can confirm that the tracking details were sent to the email provided and we do advise to allow 24-72hrs for a response from our customer service team, I will make sure that a member of the team is in touch with you as soon as possible. I apologise for any inconvenience caused.
Motel x
order never came?
6 avril 2026
Réponse de Motelrocks
Hi Rachel, I am sorry to hear that your parcel has not yet arrived - I will make sure that the customer service team is in touch with you as soon as possible. I apologise for the inconvenience caused.
Motel x
Perfect!
Came super quickly, really good quality and looks exactly like the picture really happy with my purchase!!!
15 avril 2026
Réponse de Motelrocks
Hi Charlotte, thank you for leaving us a review. I am glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Very fast response to orders and prompt…
Very fast response to orders and prompt shipment internationally.
Very good returns process as I needed to upsize.
7 avril 2026
Réponse de Motelrocks
Hi Beck, thank you for leaving a review. I am so pleased to hear that you have been happy with the shipping and returns service provided - I hope to see you shopping with us again soon!
Motel x
It seems there is something wrong with receiving the order
It seems there is something wrong with your delivery as we have not received our purchased item.
3 avril 2026
Réponse de Motelrocks
Hi Simone, I am sorry to hear that you have not yet received your parcel - if you are experiencing a delay with your delivery please make sure to reach out to the customer service team so that they can take a look into this further for you!
Motel x
Réponse de Motelrocks
Hi Maia, I am sorry to hear that you have not received your parcel - it looks like there was unfortunately an issue with your address, please reach out to the customer service team for more details.
Motel x
My daughter loves the jeans so we…
My daughter loves the jeans so we ordered a second pair, she ordered the wrong size a second time (her fault) but we bought these in Australia but to return it is UK address , worked out to be not worth it as too expensive ..I would love to see a less expensive easier return.
7 avril 2026
Réponse de Motelrocks
Hi Tina, thank you for your feedback regarding our Australian returns - this will be passed on to the relevant teams as we are always looking for ways to improve the service for our customers!
Motel x
My jeans came in good time and they fit…
My jeans came in good time and they fit really well
31 mars 2026
Réponse de Motelrocks
Hi Amelia, thank you for leaving us a review. I am so pleased to hear that you are happy with your jeans and I hope to see you shopping with us again soon!
Motel x
Why is there a 30 dollar return fee…
Why is there a 30 dollar return fee when the product is already 120 dollars?
31 mars 2026
Réponse de Motelrocks
Hello, I am sorry to hear that you are not happy with the returns service we currently provide - we are looking ways to improve this for our customers at the moment and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Caitlyn, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The quality is very disappointing
The quality is very disappointing. I expected something like Levi’s, Wrangler, or Rollas… but it is far inferior.
Also, the sizes are totally wrong, much smaller and inconsistent between different models.
The designs are nice.
And when I returned the items, the fee was $30.00.
I only kept one top that looks good.
But overall, very disappointed.
30 mars 2026
Réponse de Motelrocks
Hello, I am sorry to hear that you have not been happy with your order and experience shopping with us - your feedback will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Sonia, I am sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team if you are experiencing a delivery delay so that they can take a look into this further for you.
Motel x
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