Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Voir plus
L'entreprise a répondu
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Voir plus
L'entreprise a répondu
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Voir plus
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2,7
Bas
226 avis
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We are yet to receive our product!!
13 avril 2026
Réponse de Motelrocks
Hi Brad, I am very sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Taken too long to deliver
13 avril 2026
Réponse de Motelrocks
Hi Claudia, I am very sorry to hear that you were not happy with the delivery service provided and your feedback will be passed on to the relevant teams and our courier. I apologise for the inconvenience caused.
Motel x
completely wrong colour
completely wrong colour, jeans were beige with a yellow undertone tried to email multiple times to get it sorted and they took to long to reply so now I am out of the return time bracket. Also $30 to return when I am not at fault ?
13 avril 2026
Réponse de Motelrocks
Hello, I am very sorry to hear that you have experienced an issue with your jeans - I can see that you have contacted our customer service team and we do advise to allow up to 72hrs for a response, please wait for the team to take a look into this for you as they will get this resolved as soon as possible. I apologise for any inconvenience caused.
Motel x
I bought the low rise baggy jeans
I bought the low rise baggy jeans. They are way too long and drag on the floor. Make sure you buy the shortest length
13 avril 2026
Réponse de Motelrocks
Hi Alyssa, I am sorry to hear that you had an issue with the fit of these jeans - please always reach out to the customer service team if you have any questions on sizing as they will be happy to help out!
Motel x
INSANE return shipping price
When the order came and wasn’t the right size I looked into returning the item, only to see that it’s $30!!!!! That’s insane.
13 avril 2026
Réponse de Motelrocks
Hi Charlotte, I am sorry to hear that you have not been happy with the returns service we currently offer - your feedback will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
$30 to return and item is crazy
The product is of good quality but buy in a store . If your size is wrong it costs you $30 to return it ( which is crazy as you could use $12 post bag ) with most companies doing free returns i won’t be buying online again
13 avril 2026
Réponse de Motelrocks
Hi Belinda, thank you for your feedback regarding our current returns service - this will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Always knew what was happening with my…
Always knew what was happening with my order and when I could expect to receive it. Query I had was dealt with efficiently
13 avril 2026
Réponse de Motelrocks
Hi Jennifer, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
jeans were way too big
jeans were way too big, sizing was very confusing. they were a very nice colour though.
2 avril 2026
Réponse de Motelrocks
Hi Lilly, I am sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to reach out to the customer service team who will be able to provide you with any information you need regarding the jeans sizing!
Motel x
Blue dress
The dress is lovely, fabric feels nice and it matches the photos on the website well. Shipping did take a lot longer than expected, maybe a note about international shipping times could be good!
31 mars 2026
Réponse de Motelrocks
Hi Sophie, thank you for your review. I am glad to hear that you have been happy with your order. I am sorry that your shipping took longer than was expected and this feedback will be passed on to the relevant teams - make sure to reach out the the customer service team if you notice any delays so that they can provide any further details. I apologise for any inconvenience caused!
Motel x
Two of the 5 just didnt fit me properly for me
Tw of the 5 just didnt fit properly or work for me . have to return these items again. Main problem is sizing isnt consistent across styles.
9 avril 2026
Réponse de Motelrocks
Hi Karen, I am sorry to hear that you have experienced an issue with the sizing and this feedback will be passed on to the relevant teams - if you need any further details of the sizing of specific items please reach out to the customer service team who will be happy to help! I apologise for any inconvenience caused.
Motel x
Cost to exchange
Tried the jeans on in a store and then ordered online to get a different colour.
When they turned up the sizing was different to what I had tried on.
Can’t believe I need to pay $30 to return or exchange them.
Don’t think I would order from here again, such a pity as I was looking forward to wearing them.
10 avril 2026
Réponse de Motelrocks
Hi Darren, I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team as they will be happy to help you out with this! I apologise for any inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Nola, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Jeans are not true to size at all and…
Jeans are not true to size at all and the same size in different colour of the same jeans fits completely different size listed is not accurate at all
6 avril 2026
Réponse de Motelrocks
Hello, I am very sorry to hear that you have experienced an issue with the jeans you have you received - please reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
SLOW SHIPPING
Your Delivery System is very slow …I haven’t received my jacket yet …it’s very disappointing…!!!
6 avril 2026
Réponse de Motelrocks
Hi Jane, I am sorry to hear that your order has not yet arrived - please reach out to the customer service team so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Terrible customer service and shipping time frame
Ordered over two weeks ago and zero communication or shipping updates.
I have emailed customer service twice and no one has responded.
I still don’t have my products I purchased.
Terrible delivery time frames and non existent customer service
7 avril 2026
Réponse de Motelrocks
Hi Vanessa, I am sorry to hear that you have experienced a shipping delay with your order - I can see that you have reached out to our customer service team and they will be in touch with you shortly. I apologise for any inconvenienced caused.
Motel x
Faulty item
Ordered the off white jeans, came in a brown colour no white to be seen. Did not offer refund or to pay for shipping back. Very disappointed, safe to say will not be ordering again.
6 avril 2026
Réponse de Motelrocks
Hi Jessica, I am sorry to hear that you have had an issue with your item and your feedback regarding the colouring will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
The top is very cute
The top is very cute, but it's been over 2 weeks, and i still have not received my order :( and its still not due for another week. Not the brand's fault, though I assume it's the courier.
5 avril 2026
Réponse de Motelrocks
Hi Chloe, I am very sorry to hear that you are experiencing a delay with your delivery - please make sure to reach out to the customer service team so that they can provide you with any further information available. I apologise for the inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Jenna, I am very sorry to hear that you have experienced a delay with your delivery and we will be raising this with the courier - I apologise for the inconvenience that this has caused.
Motel x
Wasn’t very curve friendly
Wasn’t very curve friendly. Left a gap of fabric between my pelvis and the zip which was super unflattering. If you have curves I wouldn’t recommend
31 mars 2026
Réponse de Motelrocks
Hi Ri, I am sorry to hear that you were not happy with your item and this feedback regarding the fit will be passed on to the relevant department. I apologise for any inconvenience caused.
Motel x
Order is lost
Order is lost, never came to my house and they are yet to reply to my email.
6 avril 2026
Réponse de Motelrocks
Hello, I am sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team and we will make sure that one of the advisors takes a look into this for you today. I apologise for the inconvenience caused.
Motel x
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