Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... Voir plus
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asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... Voir plus
I ordered a PlayStation portal online that still had the previous owner’s account logged in. I returned it in store to and had to wait around not only to test the console but to wait for a voucher bec... Voir plus
L'entreprise a répondu
Great products at reasonable prices- love the 5 year warranty. Great service from the Chermside store- especially the very tall English girl - sorry can’t remember her name but she is always great.
À propos de l'entreprise
Écrit par l'entreprise
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Coordonnées de contact
4,1
Bien
27 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great!!!!!!!!!!
29 juin 2026
Great service and products as described
The product was advertised as B quality and matched that description upon receipt. I chose the wrong item and walked into my local store and returned it for a refund without any hassles. Thanks.
29 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de CeX/Webuy - Australia
Hi Wendy,
Thank you for your review, and sorry to hear that you are having difficulties redeeming your voucher.
In our experience, the most common reason for redemption issues is that the information was not entered correctly. Specifically speaking, our vouchers are valid for 1000 years and a week, so the expiry date is usually in the year 3000, not 2000.
The other common issue is the value, you should enter the value of the Voucher, not the transaction. If you are unable to redeem your voucher, please try using Google Chrome or a Firefox browser.
It's also worth clearing the browser cache and cookies, as if not cleared, you may continue to receive the same error message. This should definitely work.
We also received your email pertaining to this matter, and we shall get back to you on the same thread addressing this further. If you have any queries, do not hesitate to write back to us there.
Regards,
Jessica
I ordered 2 x 8GB RAM cards
I ordered 2 x 8GB RAM cards, was sent 1 x 8GB RAM and 1 X 2GB RAM. Sent back the 2GB, was sent out an 8GB replacement that didn't work. Sent it back wanting a matched pair, had a refund and left with one stick. Do I take another gamble and buy 2 that may not be matched? Its a hard one to solve
15 juin 2026
Réponse de CeX/Webuy - Australia
Hi Dan,
Thank you for your review. I am sorry to hear about your experience. I understand your disappointment, particularly after receiving the incorrect RAM module initially and then encountering an issue with the replacement.
I have passed your feedback on to the relevant store management so this can be reviewed internally.
Having reviewed the records, I can see that the refund has now been processed for you. However, I understand that this resolution may not fully address your original intention of obtaining a matching pair of RAM modules.
If you are still interested in purchasing the same product or exploring similar options, please get in touch with us via our support form at http://bit.ly/2WDil7r.
When contacting us, please include "Trustpilot I ordered 2 x 8GB RAM cards" in the subject line. We will do our best to assist you and help ensure a smoother experience going forward.
Regards,
Nikita
Product was quick to order and was…
Product was quick to order and was delivered within 2 days (interstate delivery).
Product received was exactly what was advertised and was in working order 👍.
15 juin 2026
Buyer beware
I bought 2 google nest mini speakers from this company. At no point on their website or through the buying process did they mention or inform me I was buying a second hand/ used product.
I ended up with 2 old, used and obsolete speakers that were inferior to the others I already had in my home. I feel deceived and I've just thrown away money that could have been spent on new speakers that match what I currently have.
Buyer beware, this website is not selling you new products.
15 juin 2026
Réponse de CeX/Webuy - Australia
Hi James,
Thank you for your review, and I'm sorry to hear that your recent purchase hasn't met your expectations.
I would like to inform you that our core business is buying and selling second-hand products, and although these are used items, they are tested as per the procedure and work as expected.
Details about our business model and the services we offer are available on our website and if customers have any further queries, they are welcome to contact us through our multiple communication channels - https://tinyurl.com/yxfyhcty
In the event customers are unhappy with the item delivered, we offer an 8-day returns period from the delivery date, wherein online orders can be returned to us as unwanted for a full refund to the original payment method - https://tinyurl.com/4h6wvruk
If you have any other concerns or queries, feel free to write to us through our support page and we will be happy to help.
Regards,
Ramson.
Réponse de CeX/Webuy - Australia
Hi Wayne,
Thank you for your review, and I'm sorry to know that your recent trade-in experience did not go as expected.
Once an item is booked for sale, we aim to deal with it efficiently.
Having reviewed our email correspondence, I see that your order was processed on the same day it was booked; however, the initial payment was unsuccessful and returned by the bank. The payment was subsequently reprocessed, and my colleague kept you informed on the thread. I hope you have now received the funds.
If you need any further assistance, please feel free to write back on the same thread, and we will be happy to help.
Regards,
Saanchi
Great buying experience
Great buying experience. Easy. Quick delivery. Exactly what I ordered. Great price.
29 juin 2026
High quality products
High quality products, fast shipping and responsive technical supp.
5 juin 2026
Avis spontané
Phones works great and I love it
Phones works great and I love it, my only feedback is I wish there was a way to see the defects of a specific product instead of a linear B rating, the phone has a small OLED burn in on the left side however it's no problem as I can't see it in dark mode, I just would have spent more on a different one of I knew about this, other than that 5 stars fast delivery and a fast working phone I feel I've got what I paid for it
29 juin 2026
Disappointed about the controller
The delivery was fast, the packaging was good but I was very upset how the controller came.
it was broken, scratched, there was green paint on it and the battery was really bad I charged it for a whole night I took it for a bit and it heated up quickly and the battery ran out which I felt extremely disappointed that I had to pay $85 on something that was very bad.
I really got happy that I got the controller and I loved the colour but I got very disappointed I get its second hand but very disappointed that I got bad quality.
Thank you to whomever will review my email.
29 juin 2026
Réponse de CeX/Webuy - Australia
Hi Dania,
Thank you for your review.
I'm sorry to know that the condition of the controller and its functionality did not meet your expectations. I understand how disappointing this must have been.
We have procedures in place to ensure all items are thoroughly tested and appropriately graded to ensure they are fully intact and working before they are purchased and resold.
As the controller purchased is B-grade, it may show signs of general wear, such as scratches, scuffs, etc., provided they do not affect the functionality and will, overall, be in working condition.
To look into this further, I have contacted you via your registered email address requesting some additional details. If you do not see my message in your inbox, please check your spam or junk folder and kindly reply there so I can advise you further.
Regards,
Saanchi
Clear information and user- friendly…
Clear information and user- friendly website. Rapid postage and delivery.
28 juin 2026
Good quality!
The items purchased turned up in as good condition as advertised and arrived swiftly!
29 juin 2026
Excellent!
It was easy to navigate the website and find what I wanted. They had a good selection of products and I was able to find what I wanted for a good price. Postage was fast and the item I bought arrived in excellent condition. I’m very happy with my new device and the service I received.
28 juin 2026
Good product and service
15 juin 2026
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