IAA UK  Avis 

Terrible customer services with rude un helpful staff

Great service, easily sort everything out,thank you so much!!!

I purchased a car at auction that had front-end damage. The photos clearly showed the damage. Unfortunately, after the car was delivered, it turned out that the vehicle had previously been involved in another accident with damage to the rear. Someone had poorly repaired and repainted the rear bumper and the left rear side of the car.

I understand that I was buying an accident-damaged vehicle, and that is completely understandable, but failing to disclose previous repairs and damage like this is simply unfair.

Rebeca always number one very good on replays and very fast god bless you.

Hi,
I would like to thank Martyn and Rebecca from the Customer Support Team for their prompt help.
I bought a van from one of your sites, and on the collection day I noticed damage that wasn’t there when I purchased it. It wasn’t too serious — just a dent that can be repaired.
IAA accepted to cover the repair costs without any issues, which I really appreciate.
Thank you again for your support — I will definitely do business with you again.
Kind regards, Andrei

Watch out for their storage fees, they will delay clearing payments so that your vehicle cannot be released for a couple of more days, they will then not have collection slots and will charge you another days storage when you collect the vehicle when they open, they will also misquote you and if you dont double check you will be left paying extra fees, they dont have phone numbers to speak to anyone, it has to be done via a website messanger service, the yards where the vehicles are stored are not owned by them, so they try to create as much storgage fees as possible.

Rebeca was very polite and helpful

Rebecca Kirby is a star. Answered my question in a second and provided a solution. A+++

Rebecca was incredibly helpful and made the whole registration-to-approval process smooth and fast. Everything was completed in under five minutes. Highly recommended.

Been dealing with Martyn on a couple of issues which he has resolved satisfactorily, however one point was raised which I think needs some consideration for the future.
I've been trying to track down a spare key from a car known to me, and physically handed in to Winsford by the bodyshop after the vehicle was written off on March 12th but the official response is that "Site have got back to me and advised "unfortunately the key cannot be located as they are disposed of after time." which is crazy, I recognise you must get 1000s of keys, but when they are hand delivered to the branch with V5 why can't the branch simply match them to the car they have at the depot, as a result it's another unnecessary expense !

I've found Rebecca Kirby and Martyn extremely helpful on a number of occasions recently.

Rebecca customer service is top notch 👌

Best customer service experience with Rebecca Kirby

Rebecca is always helpful and such a delight!

Had the misfortune of our insurers contacting this company 3 weeks ago and been hounded by them ever since, chasing salvage of our car after an accident. After the first emails and phone calls from IAA, I replied to explain I was awaiting confirmation the third party accepted liability before able to release the vehicle. For the first couple of weeks, I kept repeating this to IAA every time they phoned, but to no avail so admittedly I gave up for the last week. Liability was finally accepted yesterday, so tried to call my insurer today to accept the settlement offer, decline the buy back and confirm the vehicle could be collected. What I thought was a call back from the insurers about the same, actually turned out to be them chasing me because IAA were chasing them because they were still ignoring the repeated updates, ie not content with harrassing phone calls and ignoring trivial things like facts, they now resorted to going via my insurer. How many people do they trick or bully into taking vehicles away before claims have even been resolved? This company makes ambulance chaser morals look good. I'm staggered by the positive reviews here, but notice there are two Trustpilot lisitings for iaai domains - this one, and another with a score of 1.2

Had a really great experience with Rebecca Kirby. Had some queries regarding the auction process. She was really helpful. Amazing support.

Emily Horsfall in IAA was absolutely excellent at the service and customer support - went above and beyond to help me with a query.

Emily resolved my issue quickly and got my account up and running after it was suspended, need more people like this working for auctions makes thing work out quicker👍🏻

Rebecca, she’s very good she’s very lovely helpful

Emily and Georgia are amazing at what they do so easy to deal with and very helpful!