The staff are very friendly,cheerful and helpful.My hearing test procedures and results were clearly explained and I was put at ease.You do not feel as if you are being rushed and are encouraged to as... Voir plus
Établissement
Changer d'établissement18 Bore Street, WS13 6LL LICHFIELD, Staffordshire, GB
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Earlier today my mom had a home visit review appointment with Poojah Gupta. Poojah had phoned ahead to let us know she was on the way, which was very reassuring. Poojah is very personable; it... Voir plus
I’ve just had my first appointment with Tracy Vaughan at Hidden Hearing. I’m 52 & had wax removed from my ears several times before in different places. Tracy by far the most professional , informativ... Voir plus
Had the best experience. Was seen by a gentleman who had 36 years experience and experience counts for everything! He was patient kind and caring even when I got upset at finding out I had hearing dam... Voir plus
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Had a hearing test review after 3…
Had a hearing test review after 3 years. Felt that the focus was on selling me more hearing aids!!!!

Réponse de Audika - Lichfield
As always excellent service from the…
As always excellent service from the team at the Lichfield clinic. Hearing test was thorough and explanation regards my personal hearing loss was explained in simple terms. A further complication was discovered and assistance was provided to see a specialist consultant.
Thank you
Thank you to both Tracey & Tony for fitting me in so quickly, after my sudden hearing loss and tinnitus came on today. I always feel like I’m in such good hands and well looked after with the Hidden Hearing team. Thank you all.

Réponse de Audika - Lichfield
Great service.
All staff I dealt with were friendly…
All staff I dealt with were friendly efficient and knew their trade. I felt comfortable at each appointment and everything was made very clear .
Felt i was put under pressure to get…
Felt i was put under pressure to get some new hearing aids after paying over £3000 only a couple of years ago

Réponse de Audika - Lichfield
Excellent service
Excellent service
Charlotte was very helpful and informative from start to finish.i have only good things to say about hidden hearing and wouldn't hesitate to recommend their service.
Avoid
I attended for a "hearing test" which consisted of the "specialist" whispering a few words and stated that my hearing needed attention because I hadn't heard the words correctly!!! Then told it would cost over £3900 to have new aids which would be for a "lifetime". Looking at reviews they are only covered for 3 years. Complete rip off merchants. Going to Boots or Specsavers for a more genuine test

Réponse de Audika - Lichfield
Tony explained everything clearly.
Tony was very clear explaining my hearing problems and the aids and help that could be provided.
A really good experience …
The gentleman at Hidden Hearing Lichfield who checked my hearing was endlessly pleasant and patient. He explained i did not need hearing aids but i did have genuine problems with my hearing. In part this was familial and in part due to sinus problems casing further problems in my middle ear.
I did not come away feeling i had wasted his time. Now i know what the problem is. I can explain why i am have difficulty hearing in some circumstances; and mire importantly i can explain to my family when i sometimes miss what they are saying to me
Thank you so much
Reluctant dad
I took my very reluctant dad to have a hearing test and Tony who we seen at Lichfield put dad at ease immediately.
Thoroughly explained everything to myself and dad.
Fantastic service !!
Thank you again Tony
Hidden Hearing A great ear specialist…
Tracey Vaughan and the team at Hidden Hearing were efficient and professional.
Dealt with promptly and painlessly without issue.
Very professional and informative
Very professional and informative. Didn't feel pressurised at all. Friendly approach and included my daughter throughout. Left alone to discuss our options and expenditure.
Excellent service from Tracy Vaughan
Excellent service from Tracy Vaughan. Had some stubborn wax removed. Great result.
Great to have home visit assessment
Great to have home visit assessment, Charlie Parker was great,very knowledgeable, efficient, put me at ease with test, and advice that was helpful, did get hearing aid.backup service great
The young lady showed compassion and…
The young lady showed compassion and respect from the beginning of my appointment to the end making me feel respected and taking care to make sure I understood everything she said
Careful and considerate
The appointment was simple and quick to book. Lovely surroundings and a good welcome. The practioner, Tracy Vaughn, was so kind and patient with my elderly father. She explained everything at each step and carried out the procedure carefully throughout.
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