Beautiful quality chocolates. Ordered four bags of Perfectly Imperfect chocolates...I kept one and gave the others away. My particular bag contained too many chocolates I would never choose. However,... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Amazing chocolates. There’s been a couple of times that what is requested in the select your own doesn’t always match what is actually received but as the chocolates are so good it doesn’t matter too... Voir plus
L'entreprise a répondu
Was reticent about ordering chocolates of this quality and price without seeing or trying first. They were beautiful! They were delivered super quick and early in the day. I first tried a selection th... Voir plus
L'entreprise a répondu
Wonderful chocolate, wonderful fillings. Immaculately presented. Speedy delivery- and so well packed. 24 hour delivery to Northern Ireland. Not cheap but worth every penny. In these days of dreadful q... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Audrey’s Chocolates, the oldest chocolatier in Sussex, has been delighting chocolate lovers with its handcrafted creations since 1948. Known for its artisanal chocolates, this family-run business has become a symbol of quality and craftsmanship, attracting customers from across Sussex and beyond.
Coordonnées de contact
Holland Road 28, BN3 1JJ, Hove, Royaume-Uni
- 01273735561
- orders@audreyschocolates.co.uk
- audreyschocolates.co.uk
4,6
Excellent
266 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Prices have risen dramatically. Choice poor
Prices have risen dramatically. You now have to take 3 chocolates on one flavour of making up a selection box. Absurd decision. Before you could have individual flavours making box far more exciting. Sadly a decades long family relationship will be curtailed.
28 novembre 2025
Avis spontané
Réponse de Audrey's
Hi Anne,
Thank you for taking the time to share your feedback. We completely understand your frustration regarding the change to our selection boxes. The introduction of the ‘three-of-each’ rule in August last year was not a decision we made lightly, it became necessary to ensure our small team could continue packing each order by hand with care and accuracy. Unfortunately, with rising ingredient and labour costs, our previous system was no longer sustainable. We truly value your long-standing support and hope you’ll continue to enjoy our chocolates.
Best wishes,
The Audrey's Team
Beautiful chocolates
Birthday treat for Wife
What can I say more than ‘beautiful’. I ordered the penguin, prickle of hedgehogs, coconut ice and tipsy partridge in a pear tree. Everything is packaged so cute and all made a lovely gift for a chocolate lover. I’ve recommended to our friends because the chocolate is just ‘truly scrumptious’. I won’t hesitate to order more goods from Audreys’s, especially if shopping for a special gift addition. Thank you to the Audrey’s Team ps quick delivery too ♥️
3 décembre 2025
Avis spontané
Réponse de Audrey's
Hi Lippy Lis,
Thank you so much for your lovely words - what a thoughtful birthday treat! We’re so pleased your wife enjoyed the penguin, hedgehogs, coconut ice and tipsy partridge, and that everything made a special gift. It means a lot to know you’ve shared Audrey’s with friends too. We really appreciate your kind recommendation and look forward to sending more chocolate delights your way soon.
Best wishes,
The Audrey's Team
Just meh
Just meh. I placed an order for a boxed assortment to be delivered. The packaging was beautiful, but because there weren't separators inside the box between the chocolates, the contents of the box had been tossed about and most of the chocolates had come out of their paper wrappers. I also found the chocolates to be of mediocre quality. A lot of the chocolate was grainy, as if it hadn't been tempered properly, and the fillings were bland. Maybe some of this is due to the Christmas rush.
5 décembre 2025
Avis spontané
Réponse de Audrey's
Hi Polly,
Thank you for your honest feedback, we’re very sorry to hear your order didn’t arrive in the perfect condition we intend. Each box is packed by hand and while we take great care to protect the chocolates in transit, it sounds like this one may have been shaken during delivery. We’ve also noted your comments about texture and flavour our chocolates are made in small batches with freshly tempered couverture, but we’ll review your feedback carefully with our chocolatiers, especially during this busy Christmas period. We truly appreciate you sharing your thoughts and hope you’ll consider giving us another try.
Best wishes,
The Audrey's Team
Réponse de Audrey's
Hi Ellie,
Thank you so much for your kind words. We're so glad you had a good experience.
Best wishes,
The Audrey's Team
Easy to order
Easy to order, quick delivery and I know from previous experience really good chocolates. A gift for family
16 novembre 2025
Avis spontané
Réponse de Audrey's
Hi Arthur,
Thank you so much for your kind words, we hope your family love our chocolates as much as we do.
Best wishes,
The Audrey's Team
Absolutely delicious high quality…
Absolutely delicious high quality chocolate with beautiful packaging. Selected a pick your own selection. The box contained 2 sets of chocolates that we didn't choose and a set we couldn't identify as it wasn't on enclosed card. Possibly close to Christmas they have low stock?
1 décembre 2025
Avis spontané
Réponse de Audrey's
Hi Leanne,
Firstly, thank you so much for your order and feedback.
We’re glad to hear you enjoyed the chocolates and presentation. We’re very sorry, however, that your selection wasn’t exactly as ordered. We’ll review this with our packing team. We truly appreciate your understanding and your kind words about our quality and packaging — they mean a lot to our small team.
Best wishes,
The Audrey's Team
Ordered my first box
Ordered my first box. The Audreys team were wonderful when I didn't receive my package initially, and they ordered a re-send. I found it slightly irksome that the Parcelforce service required a signature. It's a box of chocolates not a Rolex watch.
The chocolates were in a tiny sky blue box, much smaller than I'd anticipated. The chocolates looked delightful inside and they certainly tasted 'high class' - not the sort of chocs you'd buy from a high street shop. I chose a selection of Milk Chocolate Rose, Violet and Lemon fondants.
The biggest problem for me was the sugar content. I found all of the three flavours much too sweet, to the point that I could discern a massive sugar rush to my head after nibbling and savouring just one. For that reason alone, I am unlikely to order another box from Audreys even though I enjoyed the flavours very much - especially the Rose chocs. Unfortunately. I don't like dark chocolate, even though it is likely to have less sugar, so that is not an option either.
27 novembre 2025
Avis spontané
Réponse de Audrey's
Hi,
Thank you for choosing Audrey’s and for taking the time to share your feedback about your experience. It is nice to hear that you enjoyed the flavours and that the chocolates themselves felt special and different to a typical high street selection.
We are very sorry for the inconvenience with your delivery and completely understand your frustration about needing to sign for a small parcel. The signature service is intended to keep parcels safe in transit, but your feedback is helpful as we review our delivery options, particularly for smaller orders.
Your comments about the sweetness are also valuable, as everyone’s palate is different and it is important for us to understand how our fondants come across. Our rose, violet and lemon creams are made in a traditional style that is naturally quite sweet however we understand that everyone has different preferences so we're sorry you didn't enjoy the sugar content.
Thank you again for your feedback.
Best wishes,
The Audrey's Team
Hello
Hello, I recently gave Audrey 1 star because my chocolates had not arrived. They arrived the next day. I apologise to the whole team at Audrey’s. The chocolates were simply amazing. Thank you and if you can tell me how to remove my 1 star I will happily to do and definitely place a new order in time Christmas
21 novembre 2025
Avis spontané
Réponse de Audrey's
Hi Alex,
Thank you so much for your updated review. We completely understand how frustrating it can be when a delivery takes a little longer than expected. We’re delighted to hear your chocolates have now arrived safely and that you enjoyed them.
If you’d like to update your previous review, you can do so by returning to your original review on Trustpilot and selecting the “Edit” or “Update review” option.
Thanks,
The Audrey's Team
The chocolates arrived on the second…
The chocolates arrived on the second rearranged date as promised and the gentleman was thrilled with the chocolates and said how beautiful they are and was very impressed with the presentation box, I wish to thank you all at Audreys for making his birthday very special.
20 novembre 2025
Avis spontané
Réponse de Audrey's
Hi Susanne,
Thank you for your kind words.
Best wishes,
The Audrey's Team
Mouthwatering chocs and a local company…
Mouthwatering chocs and a local company to me, so two major plusses. They aren't cheap, but nor is the taste or the packaging. The website is easy to use and the delivery was speedy (of my sister's favourite rose and violet creams and my dad's favourite cherries in liqueur). Now I just need someone to treat me!
24 septembre 2025
Réponse de Audrey's
Hi Alison,
Thank you so much for your wonderful feedback! It’s fantastic to hear you enjoyed the taste and packaging of our chocolates, and that the website and delivery met your expectations. We hope you get that well-deserved treat soon!
Best wishes,
The Audrey's Team
This is an amazing company & VERY Yummy chocolates!
This is an amazing company, with such attention to detail! If you are looking for a gift or a special treat for yourself, then I can't recommend this UK based family company highly enough!!
19 novembre 2025
Avis spontané
Réponse de Audrey's
Hi Natalie,
Thank you so much for your kind words! We're delighted you enjoy the experience of Audrey’s. It means a lot to hear our attention to detail shines through.
Best wishes,
The Audrey's Team
Réponse de Audrey's
Hi John,
Thank you so much for your kind words! We're glad you loved them.
Best wishes,
The Audrey's Team
Really disappointing
Really disappointing. Two boxes of different collections. Both were incredibly sweet and to the extent where the taste of the cream centres were overpowered. The sweet aftertaste was so sickly I needed to drink water. The selection was also very limited with many flavours repeated. Some of the cream centres were also really quite dry. I've previously purchased many times from Fortnum's, the quality and selection was much better. I cannot understand why this would be so, but won't be ordering again.
29 octobre 2025
Avis spontané
Réponse de Audrey's
Hi Stephen,
We’re truly sorry to hear this and appreciate you taking the time to share your feedback. This isn’t the experience we want for our customers. Our team will be in touch directly, as we’d love the opportunity to make this right.
Best wishes,
The Audrey's Team
Easy to order online
Easy to order online. Fast delivery and very well packed. Beautifully presented in silk box. A great gift to give or receive.
26 septembre 2025
Réponse de Audrey's
Dear Nick,
We are really pleased you enjoyed everything about your experience - so great to read!
The Audrey's Team
great quality product
prompt delivery, presentation of chocolates in high quality box, suggests contents will be special and does not dissapoint.
great quality chocolate`s and fondant`s.
will be buying again.
would highly recommend.
25 septembre 2025
Réponse de Audrey's
Dear Tom
Thank you for your kind kind words!
We really appreciate this feedback
Best wishes
The Audrey's Team
Réponse de Audrey's
Dear Elizabeth,
Thank you! We’re delighted you found them excellent and delicious – we can’t wait to make more for you.
Thank you,
The Audrey's Team
Réponse de Audrey's
Dear Marian,
Such kind words - We’re so pleased to hear everything exceeded your expectations.
Thank you,
The Audrey's Team
My first order that won’t be my last
I’ve just ordered by first boxes of chocolates to try with a view to getting some for Christmas. One of the boxes I just had to buy for my friend whose name is Audrey, so I couldn’t resist. I’ve had a little taste of my selection box, and found the chocolates delicious, but this evening I thought I would try one of the jellies I’d ordered with an idea to order more for Christmas. To say they are a joy to eat is an understatement. Beautiful fruity flavours makes you want to eat more. I’ll definitely be ordering more of the jellies and chocolates for my Christmas table. Thankyou Audrey’s
24 septembre 2025
Avis spontané
Réponse de Audrey's
Dear Meg,
Thank you so much for your kind words! We’re delighted you enjoyed both the chocolates and our fruit jellies. We’re thrilled to be part of your Christmas table this year and look forward to sending you more soon.
Best wishes
The Audrey's Team
Beautiful chocolates
Beautiful chocolates, nicely presented, quickly delivered, what's not to love? Will definitely be ordering again.
26 août 2025
Réponse de Audrey's
Dear Jacqueline,
Thank you so much for your lovely feedback !
All the best,
The Audrey's Team
Excellent chocolate
Excellent chocolate. I particularly love the "pick your own" fondants.
27 août 2025
Réponse de Audrey's
Dear Anne,
Thank you
We love that you are a fan of pick your own. We don't know anywhere is in the UK that has such a broad range of options to customize!
All the best,
The Audrey's Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.