I found some interesting shoes on the Avery Lane Website which I really like the look of at a brilliant sale price, I was also given an additional discount code and the postage was free. The shoes al... Voir plus
L'entreprise a répondu
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The sleeveless pleated mini dress is simple but chic. The skirt moves beautifully and the cut makes it versatile for casual afternoons or semi formal evenings. Its one of those pieces you can wear any... Voir plus
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Do not purchase off this company! Express delivery took 2 weeks, item no longer needed, want to return, no answers to my emails, phone number does not connect, cant even leave a review on their websit... Voir plus
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I was pleased that I received a discount because I purchased two dresses. It was easy to manoeuvre through the ordering process. My disappointment was that I could not find the actual measurements for... Voir plus
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3,7
Moyen
71 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
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Amazingggg
7 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Laiba,
Thank you so much for taking the time to leave us a review. We’re really happy to hear that you had a positive experience with us. It means a lot to our team when customers share their feedback, especially because we work hard to make every order and support interaction as smooth as possible.
Thank you for choosing us, and we hope to serve you again soon.
Sincerely,
Avery Lane | Customer Support Team
Its the first time I have bought from…
Its the first time I have bought from this company. The dress I have ordered I've been looking for for ages.
9 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Jackie,
Thank you for leaving your feedback. We’re grateful that you gave us the opportunity to serve you, and we're sorry if the experience felt average or incomplete in any way.
We know customers expect clear updates, helpful support, and a smooth order process, and your review helps us identify where we still need to improve. If you’d like us to take another look at your order or concern, please reach out through our official contact page.
Sincerely,
Avery Lane | Customer Support Team
DO YOUR RESEARCH FIRST
DO YOUR RESEARCH FIRST
Website is misleading. Dress ordered by my mother is of poor quality, bearing no labels other than for the material which is 100% polyester, doesn’t resemble that advertised, and would put a market stall to shame. My mother paid a decent price for the dress and is quite upset at her lack of diligence. I went back to look again at the website which suggests this is a Brighton-based company. The language used in the positive reviews on this very site is interesting. Have gone through their ‘official’ channels for returns and asked for a return label and will see where that takes us. To-date we’ve heard that things might take longer to deal with due to a warehouse reorganisation. Not sure how that sots with their returns guarantee. As I say, complete your research and consider the experience of other consumers first.
9 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Sally,
We’re sorry that your experience did not meet expectations. We understand how disappointing it can feel when an issue remains unsolved or when the support received does not feel helpful enough. That is not the standard we want to provide, and we’d like the opportunity to take a closer look at your case.
Please reach out through our official support channel with your order number or contact information so we can review the details and do our best to assist you.
Sincerely,
Avery Lane | Customer Support Team
This crossback detail makes this dress…
This crossback detail makes this dress unique and flattering. It feels secure yet delicate and the sleek design stands out. I wore it to dinner and received compliments all evening, its a piece that makes you feel special.
15 juin 2026
Avis spontané
Réponse de Averylanebrighton
Hi Poppy,
Thank you so much for taking the time to leave us a review. We’re really happy to hear that you had a positive experience with us. It means a lot to our team when customers share their feedback, especially because we work hard to make every order and support interaction as smooth as possible.
Thank you for choosing us, and we hope to serve you again soon.
Sincerely,
Avery Lane | Customer Support Team
Réponse de Averylanebrighton
Hi Annmargaret,
Thank you so much for taking the time to leave us a review. We’re really happy to hear that you had a positive experience with us. It means a lot to our team when customers share their feedback, especially because we work hard to make every order and support interaction as smooth as possible.
Thank you for choosing us, and we hope to serve you again soon.
Sincerely,
Avery Lane | Customer Support Team
The sleeveless pleated mini dress is…
The sleeveless pleated mini dress is simple but chic. The skirt moves beautifully and the cut makes it versatile for casual afternoons or semi formal evenings. Its one of those pieces you can wear anywhere.
16 juin 2026
Avis spontané
Réponse de Averylanebrighton
Hi Elodie,
Thank you so much for taking the time to leave us a review. We’re really happy to hear that you had a positive experience with us. It means a lot to our team when customers share their feedback, especially because we work hard to make every order and support interaction as smooth as possible.
Thank you for choosing us, and we hope to serve you again soon.
Sincerely,
Avery Lane | Customer Support Team
Do not buy from this company.
Do not buy from this company.
The quality of the sandals is poor and do not fit, I asked to return them for a refund to be told they don't normally refund for size errors as they provide a sizing chart. We all know one size does not fit everyone.
When pushed they said to return to USA a very misleading website as it appears to be a Brighton address. They offer a 30% refund and you can keep the sandals if you don't want to send to USA. Why would you risk posting them there so they can say they haven't received them and then no refund anyway.
Very frustrating!!
9 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Diane ,
We’re sorry that your experience did not meet expectations. We understand how disappointing it can feel when an issue remains unsolved or when the support received does not feel helpful enough. That is not the standard we want to provide, and we’d like the opportunity to take a closer look at your case.
Please reach out through our official support channel with your order number or contact information so we can review the details and do our best to assist you.
Sincerely,
Avery Lane | Customer Support Team
Jumper dress is the definition of cozy…
Jumper dress is the definition of cozy sophistication. The fabric is soft, the fit relaxed yet it still looks polished. I’ve worn it with boots for a casual day and with heels for dinner, it works both ways.
6 juin 2026
Avis spontané
Réponse de Averylanebrighton
Hi Amelie,
Thank you so much for taking the time to leave us a review. We’re really happy to hear that you had a positive experience with us. It means a lot to our team when customers share their feedback, especially because we work hard to make every order and support interaction as smooth as possible.
Thank you for choosing us, and we hope to serve you again soon.
Sincerely,
Avery Lane | Customer Support Team
The halter mini dress is playful yet…
The halter mini dress is playful yet chic. The tiered skirt adds bounce and the neckline feels flattering. Its light, easy to slip on, and perfect for warm nights when you want something stylish but comfortable.
29 juin 2026
Avis spontané
Réponse de Averylanebrighton
Hi Imogen,
Thank you so much for taking the time to leave us a review. We’re really happy to hear that you had a positive experience with us. It means a lot to our team when customers share their feedback, especially because we work hard to make every order and support interaction as smooth as possible.
Thank you for choosing us, and we hope to serve you again soon.
Sincerely,
Avery Lane | Customer Support Team
Sent a pair of shoes to me that were…
Sent a pair of shoes to me that were too tight. I contacted them as recommended for a refund and return. Had endless emails from them offering all sorts of ridiculous offers such as a 100% voucher to use on their website when there is actually nothing available on there! What they don’t put in their return policy is that despite their false ‘shopfront’ in Brighton they expect you to return the items to the USA at your own cost and it could be as long as 30 days before you see your money! Also charged an extra £4.95 for some kind of postal insurance!!?? So after feeling as though I was being very much bullied by them I accepted the 30% refund (just like everyone else when they are worn down) which is all they were prepared to give me as they clearly did not want the rather cheap and nasty shoes returned!
8 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi David,
We’re sorry that your experience did not meet expectations. We understand how disappointing it can feel when an issue remains unsolved or when the support received does not feel helpful enough. That is not the standard we want to provide, and we’d like the opportunity to take a closer look at your case.
Please reach out through our official support channel with your order number or contact information so we can review the details and do our best to assist you.
Sincerely,
Avery Lane | Customer Support Team
This maxi dress has a refined…
This maxi dress has a refined silhouette that elongates the figure. The fabric feels premium and the understated design makes it timeless. It’s a dress that gives you quiet confidence the moment you put it on.
2 juin 2026
Avis spontané
Réponse de Averylanebrighton
Hi Grace,
Thank you so much for taking the time to leave us a review. We’re really happy to hear that you had a positive experience with us. It means a lot to our team when customers share their feedback, especially because we work hard to make every order and support interaction as smooth as possible.
Thank you for choosing us, and we hope to serve you again soon.
Sincerely,
Avery Lane | Customer Support Team
I should have read reviews before…
I should have read reviews before buying. My first my first mistake.
Firstly the website gives the impression it is a UK company in Brighton. When looking at the address on google maps, this company is not there. The telephone number is non existent.
Like I said I should have done my research first.
I was expecting a reasonable delivery time but no, the item was shipped from China, although I got regular updates it took nearly three weeks.
Item arrived, nothing like picture on the website. It was supposed to be a chiffon maxi dress but was more like a midi, with the lining coming just below the knee which was so noticeable. Poor quality , size was smaller than expected and didn’t fit.
Website states 30 day money back with hassle free returns. What a Joke!
I emailed customer service and I asked how I could return it and they asked for photos. I sent photos and they just offered to send another size at a cost to me of £14.95 - really I made the mistake once.
Then they offered to send another free of charge.
Then the final offer was a 30% refund with no return.
If I was to return it there was a form to complete, which had all your details and you had to provided tracking number plus a photo of the receipt of sending.
It was to be sent back to the US, I was responsible for the shipping and any import taxes, could take 30 days, they were not responsible for lost packages etc etc
I’m not sure even if I returned it at my cost I will get a refund, they will probably say it didn’t have tags (which it never came with).
Totally disappointed, buy from this company at your own risk!
8 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Mandy,
We’re sorry that your experience did not meet expectations. We understand how disappointing it can feel when an issue remains unsolved or when the support received does not feel helpful enough. That is not the standard we want to provide, and we’d like the opportunity to take a closer look at your case.
Please reach out through our official support channel with your order number or contact information so we can review the details and do our best to assist you.
Sincerely,
Avery Lane | Customer Support Team
DO NOT ORDER FROM THIS COMPANY THEY ARE…
DO NOT ORDER FROM THIS COMPANY THEY ARE NOT IN BRIGHTON
The address and telephone number are both fake. When I call it doesn’t connect. Looks like the shop is in Brighton too but that’s a fake address. They are somewhere in China …. Possibly.
Ok so they email multiple times with updates but it’s likely an automatic response generated by AI.
Don’t risk it.
My items have not even turned up yet and I ordered weeks ago.
8 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Lisa,
We’re sorry that your experience did not meet expectations. We understand how disappointing it can feel when an issue remains unsolved or when the support received does not feel helpful enough. That is not the standard we want to provide, and we’d like the opportunity to take a closer look at your case.
Please reach out through our official support channel with your order number or contact information so we can review the details and do our best to assist you.
Sincerely,
Avery Lane | Customer Support Team
A wonderful selection of styles and…
A wonderful selection of styles and colours. So hard to choose just one or two!
8 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Karen,
Thank you so much for taking the time to leave us a review. We’re really happy to hear that you had a positive experience with us. It means a lot to our team when customers share their feedback, especially because we work hard to make every order and support interaction as smooth as possible.
Thank you for choosing us, and we hope to serve you again soon.
Sincerely,
Avery Lane | Customer Support Team
Absolutely disgusting! Avoid at all cost
Dresses dreadful quality and too small. Been trying to get refund but reply I got:-
As a one-time courtesy, we’d be happy to send you a replacement in your correct size. We normally don’t cover replacements for sizing issues that result from incorrect selection, but we’re making an exception for you.
To proceed, we’d just need you to cover the shipping fee of £16.173
Absolutely disgusting. Avoid at all cost!!!!!!
8 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Yvonne,
We’re sorry that your experience did not meet expectations. We understand how disappointing it can feel when an issue remains unsolved or when the support received does not feel helpful enough. That is not the standard we want to provide, and we’d like the opportunity to take a closer look at your case.
Please reach out through our official support channel with your order number or contact information so we can review the details and do our best to assist you.
Sincerely,
Avery Lane | Customer Support Team
Chinese company
Chinese company, two dresses arrived today total rubbish I probably could have got the same from a market cheaper that don't smell like these. Please don't buy from this company!!!!!!! The postcode comes back as Brighton pier.
8 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Rene,
We’re sorry that your experience did not meet expectations. We understand how disappointing it can feel when an issue remains unsolved or when the support received does not feel helpful enough. That is not the standard we want to provide, and we’d like the opportunity to take a closer look at your case.
Please reach out through our official support channel with your order number or contact information so we can review the details and do our best to assist you.
Sincerely,
Avery Lane | Customer Support Team
Quick and easy to order from
Ordering was so quick and easy and I have lots of updates on the process and stages or my order. Also got discount on 1st order.
6 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Carolyn,
Thank you so much for taking the time to leave us a review. We’re really happy to hear that you had a positive experience with us. It means a lot to our team when customers share their feedback, especially because we work hard to make every order and support interaction as smooth as possible.
Thank you for choosing us, and we hope to serve you again soon.
Sincerely,
Avery Lane | Customer Support Team
This website says it gives Free hassle…
This website says it gives Free hassle free returns. When I ordered a dress I ordered the smallest size and it was too large . I asked how I could return it and they asked for photos. I sent photos and they just offered to send another size . When I said the size I ordered was too big and it was the smallest size they agreed that wouldn’t solve the problem but again refused to let me return the item. They just keep offering to send me another size if I send £14.99 to cover postage and refuse to let me return the item. It’s absolutely disgusting, the dress was of very poor quality also and not worth what I paid for it . I would never use this company, complete sharks and liars
8 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Ruth,
We’re sorry that your experience did not meet expectations. We understand how disappointing it can feel when an issue remains unsolved or when the support received does not feel helpful enough. That is not the standard we want to provide, and we’d like the opportunity to take a closer look at your case.
Please reach out through our official support channel with your order number or contact information so we can review the details and do our best to assist you.
Sincerely,
Avery Lane | Customer Support Team
Be very aware before you buy
Along with other reviewers this has been a disappointing shopping experience.
I don't want any of the items that arrived. They don't fit well and the shoes also smell very strongly of glue. I don't want replacements as they took so long to arrive they won't come in time for my holiday.
The returns policy says it's hassle free, so far that has not been my experience. The website says a copy of the email of proof of purchase will suffice, but in a reply I've been asked to send photos, videos and even a photo to show how things fit, and I quote...
If this is a sizing concern, it would be especially helpful if you could provide:
A photo of the actual item measurement (e.g., length, waist, etc.)
A clear photo of the size tag
If possible, a photo showing how the item fits
I'm not sending any photos of how items fit, I just want my money back, please!
I'm currently waiting for a reply to my request. To be fair they do get back, but it doesn't feel very straightforward.
I also tried the phone line which goes dead.
8 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Nicky,
We’re sorry that your experience did not meet expectations. We understand how disappointing it can feel when an issue remains unsolved or when the support received does not feel helpful enough. That is not the standard we want to provide, and we’d like the opportunity to take a closer look at your case.
Please reach out through our official support channel with your order number or contact information so we can review the details and do our best to assist you.
Sincerely,
Avery Lane | Customer Support Team
I ordered a printed maxi dress and it…
I ordered a printed maxi dress and it is vibrant yet balanced. The belt cinches the waist perfectly and the neckline adds elegance. I wore it to an outdoor gathering and felt both comfortable and stylish.
27 juin 2026
Avis spontané
Réponse de Averylanebrighton
Hi Isla,
We really appreciate your feedback. It’s great that you had a smooth experience with us. Our team works hard behind the scenes to make sure each customer is supported, so hearing this means a lot.
Thank you for taking the time to share your experience, and we hope to assist you again soon.
Sincerely,
Avery Lane | Customer Support Team
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