Our family purchased the magnetic cupboard lock kit 3 years ago and loved it. We found ourselves in need of another key and some sticky attachments. When I reached out to customer service and spoke t... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I still have not received the product I have ordered, so cannot review it. But Lucy from customer service was absolutely amazing and helpful and she is the reason I was not even tempted to check for s... Voir plus
L'entreprise a répondu
Super speedy delivery and gorgeous item Silky soft PJs perfect for my daughter with sensitive skin. Lovely pattern - she’s obsessed. Been using BabyGo PJs for a while and they are one of the best!... Voir plus
L'entreprise a répondu
Ordered 2 pairs of BABYGO® Postpartum Leggings. I am uk size 14 post partum so ordered size L but the leggings delivered are so small they look like childrens leggings. Useless for me so very dis... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de BABYGO.UK
Écrit par l'entreprise
BABYGO is a UK brand dedicated to supporting parents through pregnancy, postpartum recovery, and the early years of raising a child. We design practical, thoughtfully made products that aim to make everyday life easier, more comfortable, and safer for families.
We created BABYGO with a simple belief: parenting products should genuinely help. Pregnancy and the early months with a newborn can be an exciting but demanding time, and our goal is to provide products that support parents through each stage of that journey. Every product we create is developed with comfort, practicality, and quality in mind.
Our range includes maternity and postpartum essentials, bestselling postpartum leggings, nursing bras, birthing balls, baby sleepwear, and child safety products. We listen closely to feedback from parents and continually refine our products to ensure they meet real needs. This approach has helped our products become trusted by families across the UK and internationally.
Customer experience is central to everything we do. We aim to provide fast delivery, responsive support, and products that live up to the expectations of the parents who choose BABYGO. Over the years we have been proud to serve hundreds of thousands of customers, many of whom return to us again as their families grow.
At BABYGO, we are passionate about creating reliable, well-designed essentials that support parents during one of the most important and memorable times of their lives.
Coordonnées de contact
Unit 1, Quay Business Centre, Winwick Quay, WA2 8LT, Warrington, Royaume-Uni
- help@babygo.uk
- babygo.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de BABYGO.UK
Hello, Thank you for your wonderful 5-star review!
We're so pleased to hear you're happy with the quality of your BABYGO product. Your kind words mean a lot to us, and we're delighted it met your expectations.
Thank you for choosing BABYGO and for taking the time to share your feedback. We truly appreciate your support! 💙
Lucy, BABYGO Team
Excellent product
Great quality product, easy to install secure but easy to unlock with the key. Really good value.
12 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi there, Thank you so much for your fantastic 5-star review!
We're delighted to hear you're so happy with the quality of the product and found it easy to install. It's great to know it provides the security you were looking for while still being simple to unlock when needed.
Thank you for choosing BABYGO and for taking the time to share your experience. We really appreciate your support! 💙
Kind regards,
Lucy , BABYGO Team
Ok once I finally had everything in my…
Ok once I finally had everything in my order tho they did sort it out pretty fast and sent me my missing item the next day
24 juin 2026
Réponse de BABYGO.UK
Hi Courtney, Thank you so much for updating your review.
We're really pleased we were able to resolve the issue quickly and get your missing item to you the very next day. We appreciate your patience while we sorted everything out and are glad we could put things right.
Thank you again for your understanding and for taking the time to share your experience. We hope you enjoy your order, and if you ever need any assistance in the future, we're always here to help.
Kind regards,
Lucy , BABYGO Team
Réponse de BABYGO.UK
Hi there, Thank you so much for your wonderful 5-star review! 💕
We are delighted to hear your delivery was fast and you love the pants.
We really appreciate your support and hope to assist you again in the future.
Kind regards,
Lucy, BABYGO Team
My order didn’t turn up
My order didn’t turn up, I contacted customer service and after one brief email exchange they didn’t reply to me. Order still isn’t here nearly a month later.
19 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi,
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience.
This certainly isn't the level of service we aim to provide, and we'd really like the opportunity to investigate what has happened with your order and why you didn't receive a further response from us.
Unfortunately, we're unable to identify your order from your Trustpilot review alone. Could you please reply to this review or contact us directly at help@babygo.uk with your name, order number, or the email address used to place the order? We'll look into this as a priority and work to resolve the issue as quickly as possible.
We sincerely apologise for the frustration and inconvenience caused, and we hope to have the opportunity to put things right.
Kind regards,
Lucy, BABYGO Team
Réponse de BABYGO.UK
Hi there, Thank you so much for your wonderful 5-star review!
I am so happy to hear your order has been delivered quickly. We really appreciate your support and hope to assist you again in the future.
Many thanks,
Lucy
BABYGO Team 🩷
Excellent window lock easy to install…
Excellent window lock easy to install and easy to use
19 juin 2026
Réponse de BABYGO.UK
Hi Clive, Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found the window lock easy to install and simple to use. It's great to know it's meeting your expectations.
We really appreciate your support and hope to assist you again in the future.
Kind regards,
Lucy, BABYGO Team
Babygo
Loved my pregnancy pillow purchase. Was delivered quite quickly. My pregnancy support band however didnt fit to the size it recommended was too big.
15 décembre 2025
Réponse de BABYGO.UK
Hi,
Thank you for taking the time to leave us a review. We're so pleased to hear that you loved your pregnancy pillow and that it arrived quickly.
We're sorry to hear the pregnancy support band wasn't the right fit, please dont hesitate to get in touch via our email to enquire about returns or an exchanges. Thank you again for your feedback, and we hope to assist you again in the future.
Kind regards,
Lucy, BABYGO Team
Bought a pair of the postpartum…
Bought a pair of the postpartum leggings and wow, so comfy and really help my confidence as they give me a shape. Can’t wait to order more x
BG-120054
24 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi Lauren,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found the product comfortable and that you are happy with your purchase. I am pleased that the issue with the one pair has been resolved for you.
I am over the moon to hear your kind words. Providing excellent customer service is very important to us, and its wonderful to know that I was able to help promptly.
Thank you for taking the time to share your experience.
Lucy, BABYGO Team
Great product and fast delivery!
15 juin 2026
Réponse de BABYGO.UK
Hi Jurgita,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found the product comfortable and that you are happy with your purchase. I am pleased that the issue with the one pair has been resolved for you.
I am over the moon to hear your kind words. Providing excellent customer service is very important to us, and its wonderful to know that I was able to help promptly.
Thank you for taking the time to share your experience.
Lucy, BABYGO Team
Brilliant product and very comfortable
Brilliant product and very comfortable.
Had a little problem with one pair and it was sorted straight trouble.
Lucy was super effective at getting back to me.
22 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi Tia, Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found the product comfortable and that you are happy with your purchase. I am pleased that the issue with the one pair has been resolved for you.
I am over the moon to hear your kind words. Providing excellent customer service is very important to us, and its wonderful to know that I was able to help promptly.
Thank you for taking the time to share your experience.
Lucy, BABYGO Team
Bought two 0-3 months sleep wear
Bought two 0-3 months sleep wear .
So soft , lightweight , lightweight luxurious . Pop perfect for warm nights
17 juin 2026
Réponse de BABYGO.UK
Hello Karen, Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love the sleepwear and found it soft, lightweight, and luxurious. It's fantastic to know that it's proving perfect for keeping your little one comfortable on warmer nights.
Thank you for choosing BABYGO and for taking the time to share your experience. We truly appreciate your support.
Kind regards,
Lucy, BABYGO Team
Really enjoying my postpartum leggings
Really enjoying my postpartum leggings, I purchased multiple colours and sizes and I’m very happy with the product! Just waiting for a black pair to be back in stock and will purchase again!
22 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi Martina, Thank you so much for your lovely feedback!
We're thrilled to hear that you're enjoying your postpartum leggings and that you've purchased multiple colours and sizes.
Thank you for your continued support and for taking the time to share your experience.
Kind regards,
Lucy, BABYGO Team
I didn’t receive my order
I bought 3 panties more than 12 days ago. I paid for the shipping which is not cheap and after 7 days of waiting I received only 2 units and I can't contact the store and there is no way to track where the rest of my purchase is. It was the first time I bought it through the site and I don't recommend it! Lack of respect for the consumer. By the way, I'm going to have my baby in 10 days and I didn't receive what I bought to use in the maternity hospital.
16 juin 2026
Réponse de BABYGO.UK
Hi Tatiana,
Thank you for your feedback, I am so sorry to hear about your experience and completely understand your frustration.
Please accept our sincere apologise that you have only received part of your order along with having trouble getting in contact with us. This is certainly not the level of service we aim to provide.
We have reached out to you directly and are currently looking into what has happened with the missing item. We are committed to resolving this as quickly as possible and ensuring you receive the support you need.
We appreciate you bringing this to our attention and hope we can restore your confidence in us.
Kind regards,
Lucy, BABYGO Team
Nursing Pillow
I ordered a nursing pillow as it’s the same brand we were using in NICU. They’re super soft and easy to use for feeding sessions to get those tricky latches. Ordered next day and was happy I did.
11 juin 2026
Réponse de BABYGO.UK
Hey Lauren, Thank you so much for your wonderful feedback!
We're delighted to hear that you chose our nursing pillow after using the same brand and that it has been helping with feeding sessions and achieving those tricky latches. It's fantastic to know you found it soft, supportive, and easy to use.
We're also pleased that you were happy with your decision to order one for yourself. Thank you for taking the time to share your experience, and we wish you and your little one all the very best.
Kind regards,
Lucy, BABYGO Team
The belts are wonderful for support in…
The belts are wonderful for support in pregnancy!
11 juin 2026
Réponse de BABYGO.UK
Hi Mrs Rushton, Thank you for your wonderful feedback!
We're so pleased to hear that the belt has provided you with great support during your pregnancy. Comfort and support are so important during this special time, and we're delighted that our product has been able to help.
Thank you for choosing BABYGO and for taking the time to share your experience. We wish you all the very best for the rest of your pregnancy!
Kind regards,
Lucy, BABYGO Team
Thanks Lucy
Lucy was so punctual and sorted my delivery issue out instantly !
18 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi Josie, Thank you for your feedback.
We're delighted to hear that you found our customer service helpful.
Thank you for your support!
Lucy, BABYGO Team
Good product, great service
After making a mistake with the instructions and scraping my head for a day. The customer service team were very quick and incredibly helpful for this numpty. Great product.
10 juin 2026
Réponse de BABYGO.UK
Hey James!
Thank you for your feedback. We're sorry to hear that you initially experienced issues with the magnetic cupboard locks.
After speaking with you directly, we were able to identify that the locks had been installed incorrectly. Once repositioned according to the correct installation method, the locks will function as intended.
We appreciate you taking the time to contact us, as we're always happy to help customers with installation queries. If anyone experiences difficulties during setup, we encourage them to get in touch with our support team, who will be happy to assist.
Thank you again for your purchase and for giving us the opportunity to resolve the issue.
Lucy, BABYGO Team
Customer service very good and promptly…
Customer service very good and promptly responded. The product looked very well made, but unfortunately for me the Velcro does not stay on:( . I did measure before ordered and my size was xl but still small for my tummy as Velcro does not hold.
1 juin 2026
Réponse de BABYGO.UK
Hi Daiva, Thank you for taking the time to leave your feedback.
We're delighted to hear that you found our customer service helpful and that you were pleased with the quality of the product. However, we're sorry to learn that the fit was not suitable and that the Velcro fastening did not provide the support you expected.
Our belts do come with a 12 month velcro warranty so I will reach out to you via email to discuss the issue further and look into the available options for you.
Lucy, BABYGO Team
Size chart inaccurate on compression socks
I placed an order for compression socks based on their size chart, and found them not true to fit, despite mostly 5 star reviews on the product. I therefore tried to leave my own review so others could see my experience before placing an order, but my review has not been posted on the item I purchased.
Edit: babygo did offer me a free return and refund for the product. However, I still do not see my review about sizing posted on their site, though they acknowledged I purchased the correct size per their chart, so the issue would be raised with their product team.
12 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi there,
Thank you for taking the time to leave your feedback, and I’m sorry to hear the item didn’t fit as expected despite using the size chart.
I’d also like to reassure you that we do not hide negative reviews. All reviews, positive and negative, are handled by an independent review platform moderation process to ensure they meet publishing guidelines (for example, checks for relevance, language, or verified purchase status). In some cases, this can result in a delay or a review not being published if it doesn’t meet those requirements.
We completely understand how frustrating sizing issues can be, and we’re sorry this has led to disappointment with your order. Your comments about the size chart and returns experience have been noted and will be passed on to our team for review. I have personally reached out to you today to look into a return or sizing concerns further.
Lucy, BABYGO Team
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