Our family purchased the magnetic cupboard lock kit 3 years ago and loved it. We found ourselves in need of another key and some sticky attachments. When I reached out to customer service and spoke t... Voir plus
L'entreprise a répondu
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I still have not received the product I have ordered, so cannot review it. But Lucy from customer service was absolutely amazing and helpful and she is the reason I was not even tempted to check for s... Voir plus
L'entreprise a répondu
Super speedy delivery and gorgeous item Silky soft PJs perfect for my daughter with sensitive skin. Lovely pattern - she’s obsessed. Been using BabyGo PJs for a while and they are one of the best!... Voir plus
L'entreprise a répondu
Ordered 2 pairs of BABYGO® Postpartum Leggings. I am uk size 14 post partum so ordered size L but the leggings delivered are so small they look like childrens leggings. Useless for me so very dis... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de BABYGO.UK
Écrit par l'entreprise
BABYGO is a UK brand dedicated to supporting parents through pregnancy, postpartum recovery, and the early years of raising a child. We design practical, thoughtfully made products that aim to make everyday life easier, more comfortable, and safer for families.
We created BABYGO with a simple belief: parenting products should genuinely help. Pregnancy and the early months with a newborn can be an exciting but demanding time, and our goal is to provide products that support parents through each stage of that journey. Every product we create is developed with comfort, practicality, and quality in mind.
Our range includes maternity and postpartum essentials, bestselling postpartum leggings, nursing bras, birthing balls, baby sleepwear, and child safety products. We listen closely to feedback from parents and continually refine our products to ensure they meet real needs. This approach has helped our products become trusted by families across the UK and internationally.
Customer experience is central to everything we do. We aim to provide fast delivery, responsive support, and products that live up to the expectations of the parents who choose BABYGO. Over the years we have been proud to serve hundreds of thousands of customers, many of whom return to us again as their families grow.
At BABYGO, we are passionate about creating reliable, well-designed essentials that support parents during one of the most important and memorable times of their lives.
Coordonnées de contact
Unit 1, Quay Business Centre, Winwick Quay, WA2 8LT, Warrington, Royaume-Uni
- help@babygo.uk
- babygo.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Comfortable and practical pregnancy and…
Comfortable and practical pregnancy and postpartum supplies. Bought a couple of very comfortable nursing bras, easy to order online with good guidance on sizing and fast delivery. Will be getting some more.
27 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hi Ruth, Thank you so much for your wonderful review. We're delighted to hear that you've found our pregnancy and postpartum products comfortable and practical.
e're especially pleased that you're enjoying your nursing bras and look forward to helping you with your future purchases. Thank you for your support!
Lucy, BABYGO Team
My original parcel got stolen but they…
My original parcel got stolen but they quickly sent another one. Great quality clothing.
8 juin 2026
Réponse de BABYGO.UK
Hi Emese, Thank you for your lovely review. Again, I'm sorry to hear that your original parcel was stolen, but I'm pleased I was able to resolve the issue quickly and get a replacement sent out to you.
It's great to hear that you're happy with the quality of the clothing. We really appreciate your support and thank you for taking the time to share your experience.
Lucy, BABYGO Team
Réponse de BABYGO.UK
Hi David, Thank you so much for your kind review! We're delighted to hear that you're happy with both the quality of the product and the customer service you received.
We hope to serve you again in the future.
Lucy, BABYGO Team
Great customer service
We had some issues with our ball deflating, and Lucy at the support centre was really helpful and prompt in her communications, helping to sort us out with a replacement ball to see us through the last few weeks of pregnancy. Thank you Lucy and team!
12 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hey Sian, Thank you so much for your lovely review! 😊
We’re really sorry to hear you had an issue with the ball deflating, but I am so pleased that I was able to help quickly and get a replacement sorted for you during such an important time in your pregnancy.
Wishing you all the very best for the final few weeks and beyond! 💛
Lucy, BABYGO Team
I had a bad experience with this…
I had a bad experience with this company. I ordered some maternity pants and decided to get a sleep suit for my 3 week old. Then I kept getting emails saying that the colour sleeepsuit I selected has been sold out (even though at the time of purchase, it was available on the website). They offered me to choose another colour from the available ones. So far so good. However, I kept choosing and this repeated 3 times! I’d choose a suit and someone would get back to me to tell me that this too has been sold out. Finally, I cancelled the whole order. The life of a new parent is already busy and stressful enough, and the last thing I needed was to be charged such high prices and to be pushed around for weeks. I wouldn’t buy again from this company.
12 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi Vanessa, Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience.
We understand how frustrating it must have been to place your order and then be informed multiple times that the selected sleep suit colours were no longer available. At the moment, some of our sleep suits are experiencing very low stock due to higher-than-expected demand, which can unfortunately lead to updates in availability after an order is placed.
That said, we completely appreciate how stressful this would have been especially with a newborn and we’re very sorry for the inconvenience and delay this caused you.
Could you please share a few more details (such as your order number and the email used for the purchase) and I would love to help further.
We appreciate you bringing this to our attention.
Lucy, BABYGO Team
v helpful customer service
had problems with returning an item, had to use credit instead. Customer service contacted me and gave me a code to get free delivery on my return so i wasn't paying twice for postage for the replacement item. they also gave me a discount which enabled me to get a better item. I got a support belt, which was much better than the one i got off amazon. more secure with better velcro.
11 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi there, Thanks for taking the time to leave your feedback, and we’re sorry to hear the returns process hasn’t been straightforward.
We also understand how frustrating it is when swap/return links don’t work as expected and when return costs feel unreasonable to the item. We’d like to look into this properly for you and help resolve what happened with the exchange process and delivery charges. Could you please share a few more details (such as your order number and the email used for the purchase)
Alternatively, please feel free to contact us directly at help@babygo.uk, and our team will pick this up for you as quickly as possible.
We appreciate you bringing this to our attention.
Lucy, BABYGO Team
Réponse de BABYGO.UK
Hi Meg, Thank you so much for your kind words and 5-star review! 😊
It is lovely to hear you are happy with the product quality!
Kind regards,
Lucy, BABYGO Team 💜
Outstanding Service!
Lucy was just incredible!! I have mobility issues and have been after a supportive pregnancy belt for some time. The one I was after was out of stock, however Lucy went above and beyond and resolved this for me and managed to source me one to be sent. This has saved stress and pain I really don’t need in pregnancy! Thank you Lucy!!
9 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi Lindsey, Thank you so much for your kind words and 5-star review! 😊
I'm delighted I was able to help and source the pregnancy belt for you from our head office. I understand how important it is to have the right support during pregnancy, especially when you're already dealing with mobility issues and discomfort.
It was my pleasure to assist, and I'm so pleased we could find a solution that helped reduce some of the stress and pain for you. Wishing you a comfortable remainder of your pregnancy and all the very best for the exciting journey ahead!
Kind regards,
Lucy, BABYGO Team 💜
Réponse de BABYGO.UK
Hi there, thank you for your 5 star review!
I am delighted to hear that you are happy with the quality of our products and prompt delivery!
Your kind comments have genuinely made my day. Thank you for taking the time to leave this feedback, and please don't hesitate to get in touch if I can help again in the future.
Lucy, BABYGO Team 😊
Lucy’s communication and email…
Lucy’s communication and email exchanges have been so thorough and lovely. I am so thrilled there are companies willing to help people and customers. It really has restored my faith! Thank you for all your help Lucy, it was much appreciated in organising my return.
9 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi there, thank you for your feedback!
I'm delighted to hear that you were happy with the support I provided and that I could help make organising your re
Your kind comments have genuinely made my day. Thank you for taking the time to leave this feedback, and please don't hesitate to get in touch if I can help again in the future
Lucy, BABYGO Team 😊
The magnetic door locks were rubbish
The magnetic door locks were rubbish. Very difficult to fit so they worked and came off easily. Waste of money.
3 juin 2026
Réponse de BABYGO.UK
Hi there
Thank you for your feedback. I am so sorry to hear you were disappointed with the magnetic door locks and found the difficult to use.
This is not the experience we aim to provide and we take feedback like this seriously. I have reached out to you directly to learn more about the issues you have encountered and to see how we can help to resolve the situation.
I appreciate you taking the time to share your feedback and hope to have the opportunity to make things right!
Lucy, BABYGO Team
Great quality products from this…
BG-104893 Great quality products from this company and I've bought a few items now. Very comfortable, soft and flattering.
8 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi there, Thank you so much for your wonderful 5-star review!
We're delighted to hear that you're happy with the quality of our products and that you've come back to purchase from us again. We truly appreciate your continued support and look forward to serving you again in the future!
Lucy, BABYGO Team
Very supportive sadly it got smaller as…
Very supportive sadly it got smaller as my bump gets bigger. I’m ordering again bigger size
18 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hi there, Thank you so much for your 5-star review! We're delighted to hear that you found the product supportive throughout your pregnancy.
We truly appreciate your repeat order and wish you all the best for the rest of your pregnancy.
Thank you for choosing us!
Lucy, BABYGO Team
Uncomfortable. Waistband rolls.
Lovely quality and fast delivery but the waist band slides down and rolls whenever you bend or sit causing it to dig into your belly and is painful. Wore so can’t send back but wouldn’t recommend
18 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hi Laura, Thank you for your feedback.
I am so sorry to hear this, that sounds uncomfortable and it is not the experience we want for you.
I would love to look into this for you and see what we can do to help, Could you please share your order details (such as your order number, name, or email used at purchase)? If you prefer, you can pass this through our customer support email help@babygo.uk and we’ll pick it up from there.
Lucy, BABYGO Team
Love BabyGo
Really love the BabyGo brand for my baby. I wanted bamboo sleepsuits and vests for the heatwave and they arrived really quickly and are beautifully made! They seem to be great no matter the weather and we always get compliments on how she is dressed when we’re in BabyGo. Highly recommend this beautiful brand.
Reference number:BG-118723
By Alexandra Parker
30 mai 2026
Avis spontané
Réponse de BABYGO.UK
Good afternoon, Thank you so much for your lovely review 😊
We are absolutely delighted to hear how much you love our brand and that the bamboo sleepsuits and vests have been perfect during the warmer weather. It’s great to know they arrived quickly and that you are happy with the quality and feel of them.
We really appreciate your recommendation and kind words about the brand. It means a lot to us to hear your little one is comfortable and getting compliments too.
Lucy, BABYGO Team
Easy website to navigate
Easy website to navigate, lots of choices and great descriptions of products. A must for mummies to be or just mummies in general!
7 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi there Stephanie, Thank you so much for your lovely review 😊
We are really pleased to hear you found the website easy to navigate and that you liked the range and product descriptions. It means a lot to know you would recommend us to other mums and mums to be.
We really appreciate your support and hope to see you again soon.
Lucy, BABYGO Team
Sizes run extremely small
Sizes run extremely small. I am usually a size 8-10 but need an XL, and even then the legging are a tight fit!
1 juin 2026
Réponse de BABYGO.UK
Hey Emma, Thank you for your feedback 😊
I’m sorry to hear the sizing wasn’t quite right for you and that the leggings felt tighter than expected. We understand how important a comfortable fit is, and we appreciate you taking the time to let us know.
We do aim to be as consistent as possible with our sizing, but there can sometimes be variation between styles. I have reached out directly to help further and support you with this.
Please don’t hesitate to get in touch if we can help further.
Lucy, BABYGO Team
Great product
Great product, great that it can be locked and then you can unlock entirely for when grandchildren not at my house.
I would recommend this to anyone.
25 mai 2026
Réponse de BABYGO.UK
Hi! Thank you so much for your lovely review 😊
We are really pleased to hear you are happy with the product and that the locking feature is working well for your needs when your grandchildren are visiting. It is great to know you would recommend it to others.
We truly appreciate your support and hope to see you again in the future.
Lucy, BABYGO Team
Prompt delivery
My order arrived quickly.
Using the site was easy and I will use again. Thank you
28 mai 2026
Réponse de BABYGO.UK
Hi Heather, Thank you for your lovely review 😊
Thank you for choosing BABYGO, and we look forward to welcoming you back again soon!
Lucy, BABYGO Team
Lucy Flynn was great in helping me out…
Lucy Flynn was great in helping me out with a return issue I had she was very quick and efficient, Thankyou again your great customer service didn’t go unnoticed
5 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi Yvonne, Thank you so much for your kind words! 😊
I'm delighted I was able to help resolve your return issue quickly and efficiently. Providing great customer service is always our priority, so it means a lot to know that your experience didn't go unnoticed.
Thank you for taking the time to leave a review, and please don't hesitate to get in touch if we can help with anything else in the future.
Lucy, BABYGO Team
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