Ordered from them a few times and they have always delivered on time. The products are great quality especially for expecting mums and last a very long time. I had an issue once with my delivery and c... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’m really happy with my birthing ball, it was easy to set up and has relieved a lot of pressure. It comes with a booklet of really helpful exercises for each trimester as well as other bits. Highly r... Voir plus
L'entreprise a répondu
Our family purchased the magnetic cupboard lock kit 3 years ago and loved it. We found ourselves in need of another key and some sticky attachments. When I reached out to customer service and spoke t... Voir plus
L'entreprise a répondu
Ordered 2 pairs of BABYGO® Postpartum Leggings. I am uk size 14 post partum so ordered size L but the leggings delivered are so small they look like childrens leggings. Useless for me so very dis... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de BABYGO.UK
Écrit par l'entreprise
BABYGO is a UK brand dedicated to supporting parents through pregnancy, postpartum recovery, and the early years of raising a child. We design practical, thoughtfully made products that aim to make everyday life easier, more comfortable, and safer for families.
We created BABYGO with a simple belief: parenting products should genuinely help. Pregnancy and the early months with a newborn can be an exciting but demanding time, and our goal is to provide products that support parents through each stage of that journey. Every product we create is developed with comfort, practicality, and quality in mind.
Our range includes maternity and postpartum essentials, bestselling postpartum leggings, nursing bras, birthing balls, baby sleepwear, and child safety products. We listen closely to feedback from parents and continually refine our products to ensure they meet real needs. This approach has helped our products become trusted by families across the UK and internationally.
Customer experience is central to everything we do. We aim to provide fast delivery, responsive support, and products that live up to the expectations of the parents who choose BABYGO. Over the years we have been proud to serve hundreds of thousands of customers, many of whom return to us again as their families grow.
At BABYGO, we are passionate about creating reliable, well-designed essentials that support parents during one of the most important and memorable times of their lives.
Coordonnées de contact
Unit 1, Quay Business Centre, Winwick Quay, WA2 8LT, Warrington, Royaume-Uni
- help@babygo.uk
- babygo.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy website to navigate
Easy website to navigate, lots of choices and great descriptions of products. A must for mummies to be or just mummies in general!
7 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi there Stephanie, Thank you so much for your lovely review 😊
We are really pleased to hear you found the website easy to navigate and that you liked the range and product descriptions. It means a lot to know you would recommend us to other mums and mums to be.
We really appreciate your support and hope to see you again soon.
Lucy, BABYGO Team
Sizes run extremely small
Sizes run extremely small. I am usually a size 8-10 but need an XL, and even then the legging are a tight fit!
1 juin 2026
Réponse de BABYGO.UK
Hey Emma, Thank you for your feedback 😊
I’m sorry to hear the sizing wasn’t quite right for you and that the leggings felt tighter than expected. We understand how important a comfortable fit is, and we appreciate you taking the time to let us know.
We do aim to be as consistent as possible with our sizing, but there can sometimes be variation between styles. I have reached out directly to help further and support you with this.
Please don’t hesitate to get in touch if we can help further.
Lucy, BABYGO Team
Great product
Great product, great that it can be locked and then you can unlock entirely for when grandchildren not at my house.
I would recommend this to anyone.
25 mai 2026
Réponse de BABYGO.UK
Hi! Thank you so much for your lovely review 😊
We are really pleased to hear you are happy with the product and that the locking feature is working well for your needs when your grandchildren are visiting. It is great to know you would recommend it to others.
We truly appreciate your support and hope to see you again in the future.
Lucy, BABYGO Team
Prompt delivery
My order arrived quickly.
Using the site was easy and I will use again. Thank you
28 mai 2026
Réponse de BABYGO.UK
Hi Heather, Thank you for your lovely review 😊
Thank you for choosing BABYGO, and we look forward to welcoming you back again soon!
Lucy, BABYGO Team
Lucy Flynn was great in helping me out…
Lucy Flynn was great in helping me out with a return issue I had she was very quick and efficient, Thankyou again your great customer service didn’t go unnoticed
5 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi Yvonne, Thank you so much for your kind words! 😊
I'm delighted I was able to help resolve your return issue quickly and efficiently. Providing great customer service is always our priority, so it means a lot to know that your experience didn't go unnoticed.
Thank you for taking the time to leave a review, and please don't hesitate to get in touch if we can help with anything else in the future.
Lucy, BABYGO Team
Excellent customer service
I have bought a few babygo items throughout my pregnancy, including the pregnancy support belt, compression socks and the babygo air double wearable breast pump. I had some issues with the pump not holding as much charge as advertised and being quite a bit louder than expected. I contacted babygo and within less than 24 hours they had assessed the unit via video and sent out a replacement. For a new mum who is very reliant on the pump I couldn't have asked for better customer service from Lucy.
5 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hello Katie, Thank you so much you have just made our 1000th review❤️ 🌟
I’m delighted we could get everything sorted quickly for you. As a new mum, having a reliable pump is so important, so I’m glad we were able to assess the issue and get a replacement sent out without delay.
Thank you for choosing us throughout your pregnancy and for trusting us with your feeding journey. Wishing you and your little one all the very best.
Lucy, BABYGO Team
Sleeping bags are incredible
Sleeping bags are incredible , super soft, wash well and one of the only companies we’ve found where the are longer length so loads of room to grow. We also purchased pyjamas which are also fantastic
27 mai 2026
Réponse de BABYGO.UK
Hi Lorna,
Thank you so much for your fantastic 5 star review 🌟 I am delighted to hear that you love the sleeping bags and pyjamas. It's wonderful to know that you find them super soft, easy to wash, and that the longer length gives your little one plenty of room to grow.
Thank you for choosing BABYGO and for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy your purchases.
Lucy, BABYGO Team
Great customer service
The products from this business are all really lovely- we have the yoga ball/ breast pump and pregnancy support belt
When my pregnancy support belt had some loose stitching in it I emailed the customer service team and they were so helpful and kind- they sent me a new belt immediately!
Would highly recommend this company!!
Thank you
19 mai 2026
Réponse de BABYGO.UK
Hi Miss C Stone, Thank you so much for your wonderful 5 star review 💜
We're delighted to hear that you've been enjoying your products and that they've been supporting you throughout your pregnancy journey. It's also great to know that we were able to quickly resolve the issue with your support belt and provide a replacement.
Lucy, BABYGO Team
Lucy has been amazing
Lucy has been amazing! She's very quick to respond to my emails which really helps. She resolved my issue promptly as I never received my items. Shes kind and understanding of the situation i was in.Im really happy with her customer service. She's a great person to have in your company!
4 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi Guv, Thank you so much for your wonderful 5 star review ✨
I'm delighted to hear that I was able to help and resolve the issue for you. I understand how frustrating it can be when an order doesn't arrive as expected, so I'm pleased that we could get everything sorted quickly.
Your kind words truly mean a lot, and I really appreciate you taking the time to share your experience. Thank you for your support, and I hope you love your items when they arrive.
Lucy, BABYGO Team
Réponse de BABYGO.UK
Good afternoon!
Thank you for your 5 star review 😊
We're so pleased to hear that you love your pants and find them super comfortable. Thank you as well for sharing your sizing feedback, which can be really helpful for other customers when choosing their perfect fit.
We appreciate your support and hope you continue to enjoy wearing them.
Lucy, BABYGO Team
Amazingly comfortable carrier
Amazingly comfortable carrier. Love that it came in different Colour. Definitely recommend. Fast delivery
28 novembre 2025
Réponse de BABYGO.UK
Hi Louise, Thank you so much for your 5 star review.
We're delighted to hear that you find your carrier amazingly comfortable and that you love the choice of colours available. It's wonderful to know that it has met your expectations.
We're also pleased that your order arrived quickly and that you had a positive experience with our delivery service.
Thank you for your recommendation and for choosing BABYGO. We really appreciate your support.
Best wishes,
Lucy, BABYGO Team
Replacement locks
Contacted Babygo as one of our locks became damaged. Lucy Flynn from Customer Support Team was really helpful sorting out my query promptly.
Good quality locks that have stopped my Grandson getting in my cupboards!
3 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi, Thank you for your wonderful 5 star review, Allison.
We're so pleased to hear that you're happy with the quality of the locks and that they're doing such a good job of keeping your grandson out of the cupboards.
Thank you also for your kind words about the support you received. I'm glad I could help resolve your query quickly and get everything sorted for you.
We really appreciate your support and thank you for choosing BABYGO.
Best wishes,
Lucy, BABYGO Team
I never leave reviews, but Lucy was such a help!
I ordered the air mesh carrier which I absolutely love because my baby hates not being attached to me 100% of the time, so it has made my life so much easier! I had one from a different company for my first daughter and it was so complicated to use but as soon as I got this one out the box it was more or less ready to go, just a few adjustments and it looks and feels nice too! I also ordered the post partum belt to help after having an emergency c section but on contacting the company and checking tracking seems it's probably got lost in the mail. I contacted them by email and spoke to a lady called Lucy who has been such a help and sent me another one out straight away! She was so polite and I can't wait to use my belt also...Thank you so much to Lucy for sorting this out for me and I will definitely be using the company Babygo again!
2 juin 2026
Avis spontané
Réponse de BABYGO.UK
Hi there,
Thank you so much for your lovely review and for sharing your experience. I am delighted to hear that you're loving your Air Mesh Carrier and that it's made life a little easier while keeping your little one close.
I'm also glad I was able to help with your postpartum belt. While it's always frustrating when parcels go missing in transit, I'm pleased we could get a replacement arranged for you quickly. I hope it arrives soon and provides the support and comfort you need during your recovery.
Thank you again for your kind words and for choosing BABYGO. We truly appreciate your support and look forward to being part of your parenting journey again in the future.
Best wishes,
Lucy, BABYGO Team💕
Réponse de BABYGO.UK
Hi Rachael,
Thank you so much for your kind words, its so lovely to hear you love our products! 💕
Lucy, BABYGO Team
Friendly and sympathetic
Friendly, prompt and helpful response to my query about a small missing item with no unnecessary details required. Replacement arrived soon afterwards.
22 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hello Cynthia, Thank you for your lovely review! 💕
We’re so pleased to hear you were happy with your order experience.
We look forward to hearing from you and assisting further.
Lucy, BABYGO Team
Lovely garment.Well pleased
27 mai 2026
Réponse de BABYGO.UK
Hi Pat,
Thank you so much for your lovely 5-star review! 🌟
We look forward to hearing from you and assisting further.
Lucy, BABYGO Team
Réponse de BABYGO.UK
Hi Jean, Thank you so much for your wonderful 5 star review 💖
I am so happy to hear you love the service along with the items you have ordered.
We look forward to hearing from you and assisting further.
Lucy, BABYGO Team
Definitely size up
although I would say the items definitely come up small, the customer service is great and babygo reached out to me to rectify the issue and offered me a refund outside of their usual policies.
26 mai 2026
Réponse de BABYGO.UK
Hello Isabella,
Thank you for your feedback. We're sorry to hear that you were disappointed with the sizing of your order.
We understand that finding the right fit can be challenging. We have reached out to you directly so that we can better understand the issue and work towards a suitable resolution.
We look forward to hearing from you and assisting further.
Lucy, BABYGO Team
Wasn't satisfied with the customer…
Wasn't satisfied with the customer experience. Paid for express delivery, didn't happen. Tried to amend order within 2-3 seconds of placing it. No chance, contacted cust servs, hopeless and not interested. Please avoid, first time buyer, last time buying!! AVOID
25 mai 2026
Réponse de BABYGO.UK
Hi there,
Thank you for your feedback. I am sorry to hear that you were disappointed with your experience.
Having reviewed your order, it was placed after our warehouse closing time, so it was processed and dispatched on the next working day in line with our express delivery policy. We can also confirm that the parcel was delivered within the advertised delivery timeframe.
We understand your frustration regarding wanting to amend your order shortly after placing it. As the order was placed outside of our opening hours, our customer service team was unable to review or amend the order before it entered processing. We apologise for any disappointment this caused and appreciate your understanding.
If the items are no longer suitable, I would be happy to arrange a free return and refund for you. Please feel free to contact us directly and we will be more than happy to assist.
Lucy, BABYGO Team
Outstanding customer service (and products)
On a products front, the material is definitely high on my list of ‘nicest feeling clothes I’ve ever owned’. I had a bit of difficulty sorting my size, as it differed between two styles of bra, and the customer support team (specifically Lucy, who is a true gem) reached out to help with the fit. I couldn’t imagine a more thoughtful or supportive experience, and I genuinely would recommend them to everyone in need of high quality maternity (and beyond) wear! At the very least, in my experience, you will be treated very kindly in the process, which I can’t say of many brands when shopping maternity!
29 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hi Ari, Thank you so much for your wonderful 5 star review 💖
I am thrilled to hear that our products have made such a great impression and that the fabric is among the nicest you've ever worn.
Your kind words about both our products and customer service mean the world to us. We strive to create a thoughtful and supportive experience for every customer, and it's incredibly rewarding to know that this came through in your experience.
Thank you for your recommendation and support.
Lucy, BABYGO Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.