Ordered from them a few times and they have always delivered on time. The products are great quality especially for expecting mums and last a very long time. I had an issue once with my delivery and c... Voir plus
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Lisez les avis des autres
I’m really happy with my birthing ball, it was easy to set up and has relieved a lot of pressure. It comes with a booklet of really helpful exercises for each trimester as well as other bits. Highly r... Voir plus
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Our family purchased the magnetic cupboard lock kit 3 years ago and loved it. We found ourselves in need of another key and some sticky attachments. When I reached out to customer service and spoke t... Voir plus
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Ordered 2 pairs of BABYGO® Postpartum Leggings. I am uk size 14 post partum so ordered size L but the leggings delivered are so small they look like childrens leggings. Useless for me so very dis... Voir plus
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À propos de l'entreprise
À propos de BABYGO.UK
Écrit par l'entreprise
BABYGO is a UK brand dedicated to supporting parents through pregnancy, postpartum recovery, and the early years of raising a child. We design practical, thoughtfully made products that aim to make everyday life easier, more comfortable, and safer for families.
We created BABYGO with a simple belief: parenting products should genuinely help. Pregnancy and the early months with a newborn can be an exciting but demanding time, and our goal is to provide products that support parents through each stage of that journey. Every product we create is developed with comfort, practicality, and quality in mind.
Our range includes maternity and postpartum essentials, bestselling postpartum leggings, nursing bras, birthing balls, baby sleepwear, and child safety products. We listen closely to feedback from parents and continually refine our products to ensure they meet real needs. This approach has helped our products become trusted by families across the UK and internationally.
Customer experience is central to everything we do. We aim to provide fast delivery, responsive support, and products that live up to the expectations of the parents who choose BABYGO. Over the years we have been proud to serve hundreds of thousands of customers, many of whom return to us again as their families grow.
At BABYGO, we are passionate about creating reliable, well-designed essentials that support parents during one of the most important and memorable times of their lives.
Coordonnées de contact
Unit 1, Quay Business Centre, Winwick Quay, WA2 8LT, Warrington, Royaume-Uni
- help@babygo.uk
- babygo.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I initially left a negative review to…
I initially left a negative review to begin with but since, baby go contacted me directly and have rectified the issue. Which has left me really happy and satisfied with the customer service, not many companies would ever reach out to you directly and offer this so I highly appreciate that and looking forward to receiving my replacement leggings.
Thankyou so much! Brilliant service x
29 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hi Philamena, Thank you so much for updating your review 🌟
I am delighted that we were able to resolve the issue and turn your experience around. Providing excellent customer service is incredibly important to us, and we're always happy to help whenever we can.
Your kind words mean a lot to our team, and we truly appreciate your patience throughout the process.
We hope you love your replacement leggings when they arrive and thank you again for your support.
Lucy, BABYGO Team
Customer service was good
A mistake happened with the order due to technical issues which was swiftly addressed and dealt with in a professional manner.
Thank you 👍🏻
11 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hi there, Thank you for your 5 star review 😊
We appreciate your understanding regarding the technical issue with your order. We're pleased to hear that our team was able to resolve the matter quickly and professionally. Thank you for your patience and support, and we look forward to serving you again in the future.
Lucy, BABYGO Team
Excellent product and great customer…
Excellent product and great customer service, I unfortunately had to return my leggings as they were far to long. But as I said the customer service was fantastic.
25 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hi Kim,
Thank you so much for your 5 star review 😊
We're delighted to hear that you loved the product and had a great experience with our customer service team. While we're sorry that the leggings were too long for you, we really appreciate your understanding and your kind words. We hope to welcome you back again soon and help you find the perfect fit.
Lucy, BABYGO Team
I’ve tried contacting about a refund
I’ve tried contacting about a refund, no reply received and I’m left with an unusable product. I have also tried to use the contact section on the website but the query doesn’t seem to submit. It is very frustrating
20 mars 2026
Avis spontané
Réponse de BABYGO.UK
Good afternoon,
Thank you for your feedback, and I’m really sorry to hear about your experience especially after you’ve already tried multiple ways to contact us without success. I completely understand how frustrating this must be, and I will certainly raise the issue with our web team.
I also apologise for the lack of communication and the problems you’ve encountered with our contact form. This is not the experience we want for our customers.
We did respond back to you on the 12th of May but did not receive a response so it may be that our mail has filtered into your spam for which I apologise. I have send a follow up email to you now.
I’d really like to get this resolved for you as quickly as possible.
Kind regards,
Lucy
BABYGO Team
Magnet locks
Multiple of the magnet locks were faulty and we had to bin them. However babygo customer services got back to me when they found out and sent me a replacement pack free of charge due to the pack received being faulty. Great and fast customer service! Would purchase from them again in the future. The locks are great and stop children from getting into the cupboards. Really easy to install.
20 mai 2026
Réponse de BABYGO.UK
Hi Eee, Thank you so much for your kind 5-star review!
We’re really sorry to hear you initially received faulty locks, but we’re glad our customer service team was able to resolve this quickly and send out a replacement pack for you.
It’s great to hear the new locks are working well and helping to keep your little one safe, and we really appreciate your understanding and recommendation.
Thanks again for your support and we look forward to serving you again in the future!
Kind regards,
Lucy, BABYGO Team
Still chasing for refund
Still chasing for refund, poor internal comms, poor customer service, inconsistent sizing.
I was v happy with my first purchase, bought same size in different style and markedly different fitting. Contacted (04/04) and asked for them to cover return shipping given this inconsistency (which took some chasing), posted package back (21/04) and have been chasing them for refund since. It seems they don’t have good internal comms with their warehouse, didn’t provide adequate info about the returns process and postage tracking and require chasing for a very slow response, still yet to receive info about what has happened to the returned goods and where my refund is… so disappointed
4 avril 2026
Avis spontané
Réponse de BABYGO.UK
Hi Josee,
We’re very sorry to hear about your experience and completely understand your frustration.
Unfortunately, we did experience difficulties locating your return within our warehouse process, which led to unacceptable delays in communication and resolving your refund. I appreciate how disappointing this has been, especially after your positive first purchase with us.
Your refund has now been fully processed, and we have also reached out to you directly to confirm this and assist further if needed.
We sincerely apologise for the inconvenience caused and appreciate your feedback.
Lucy, BABYGO Team
Neat unobtrusive design to stop windows…
Neat unobtrusive design to stop windows opening too far
24 mars 2026
Réponse de BABYGO.UK
Hi!
Thank you so much for your 5-star review! 🌟
We’re really pleased to hear you’re happy with your order.
We really appreciate your support!
Kind regards,
Lucy, BABYGO team
No happy with quality.
No happy with quality. Pregnancy socks get poorly after few wash..
6 octobre 2025
Réponse de BABYGO.UK
Hi there,
We’re sorry to hear you’re not happy with the quality of the pregnancy socks and that they have not held up well after washing. That’s certainly not the experience we want for our customers.
We have reached out to you directly so we can look into this further and help resolve the issue for you.
Kind regards,
Lucy, BABYGO Team
Supportive and comfy
I ordered the compression leggings and they have been an absolute live safer. So supportive and comfy, especially after a C-section. Will be ordering more.
25 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hey!
Thank you so much for your amazing 5-star review! 💛
We’re so pleased to hear the compression leggings have been a lifesaver for you and that they’re providing the comfort and support you need, especially after your C-section.
We really appreciate your kind words and look forward to you shopping with us again soon!
Lucy, BABYGO team
My parcel never arrived even after…
My parcel never arrived even after paying premium next day delivery. So disappointed.
18 mai 2026
Réponse de BABYGO.UK
Hi there,
Thank you for your feedback, we are very sorry to hear about your experience and completely understand your disappointment, especially after paying for premium next day delivery.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We have reached out to you directly via email to resolve this as quickly as possible and make things right.
Kind regards,
Lucy, BABYGO Team
Love how soft the material is
Love how soft the material is. The fold over mitts come in really handy if you have an itchy baby
19 mai 2026
Réponse de BABYGO.UK
Hi Neema,
Thank you so much for your lovely 5-star review! 🌟
We’re really pleased to hear you love how soft the material is, and that the fold-over mitts are coming in handy for your little one 😊
We really appreciate your support and feedback!
Kind regards,
Lucy, BABYGO team
Love this company!
Well-made products! I love the materials, they feel so soft. Ordered our baby several sleepsuits and sleeping bags from here and we will keep coming back for more as he grows and changes sizes. The first night we had both on him, he sleep through the night haha! He was so comfortable. Love this company. Everything was packaged with care and arrive promptly.
15 mai 2026
Réponse de BABYGO.UK
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
It means a lot to hear you’re happy with the quality, packaging, and service, and we really appreciate your continued support as your baby grows.
Warmest thanks,
Lucy, BABYGO Team
Order arrived on time and products were…
Order arrived on time and products were good quality.
Not particularly keen on having to pay to return items but do appreciate companies need to cover their costs. There could have been better sizing information provided given this cost is in place and with a changing body it’s hard to always get the size right.
22 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hi there,
Thank you for your review and for taking the time to share your feedback. 🌟 We really appreciate your comments regarding returns and sizing.
Your feedback will be passed on to our team for review as we’re always looking to improve.
Thank you again for your support, and we hope to see you again in the future.
Kind regards,
Lucy, BABYGO Team
Amazing customer service.
I have had a few orders from baby go there was only one that I needed to contact customer service about and Lucy F was brilliant, very helpful, straight to the point and updated me swiftly. Thank you Lucy.
20 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hi
Thank you so much for your lovely review! 💕 We’re so happy that we were able to help you with this.
Thank you for your support.
Lucy, BABYGO
Réponse de BABYGO.UK
Hi
Thank you so much for your lovely review! 💕 We’re so happy that we were able to help you with this.
Thank you for your support.
Lucy, BABYGO
Lovely high quality items and fast…
Lovely high quality items and fast delivery. Returns process is easy if needed. The maternity pillow is really comfortable and you can tell its well made and will last a long time.
30 avril 2026
Avis spontané
Réponse de BABYGO.UK
Hi
Thank you so much for your lovely review! 💕 We’re delighted to hear you’re happy with the quality of the items and our fast delivery service.
Thank you for your support.
Lucy, BABYGO Team
Feel good maternity bras
Good quality bras for pregnancy and breastfeeding. Will be back for more.
17 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hi Amber, Thank you so much for your lovely feedback! 💕 We’re delighted to hear you’re happy with the quality of your pregnancy and breastfeeding bras.
Knowing you’ll be coming back for more truly means a lot to us 🤍
Thank you for your support, and we look forward to helping you again throughout your motherhood journey.
Lucy, BABYGO Team
The delivery was super quick
The delivery was super quick! I really loved the material of the postpartum leggings; they also offer gentle support, making them so comfortable to wear.
11 mai 2026
Réponse de BABYGO.UK
Hi Shivani, Thank you so much for your lovely review! We’re so pleased to hear your order arrived quickly and that you’re loving the material and comfort of the postpartum leggings.
It’s wonderful to know the gentle support is helping make them comfortable to wear during your recovery.
We truly appreciate you taking the time to share your experience and wish you all the very best in your postpartum journey!
Lucy, BABYGO Team
The use Evri for delivery
They used Evri for delivery who are notorious for being awful at delivering items. They failed to find our address despite it being a regular numbered terrace between, didn’t bother to check again and returned it to sender. Never received the product.
** Update **
Sellers responded and redelivered the product to me using a different courier, so will update review!
11 mai 2026
Réponse de BABYGO.UK
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. I have personally reached out to you via email today, alongside resending the order to you via a different courier to ensure you receive this.
We sincerely apologise for the inconvenience this has caused so close to your due date.
Lucy, BABYGO
Excellent window restrictor
Found these window restrictors whilst browsing. Seemed ideal for our two indoor cats, and proved to be so. Was concerned that our windows were recessed from the window frame so perhaps might not work well, but worry unfounded. Absolutely fantastic product - easy to apply within seconds, sturdy, easy to use and release for closure. Wish they'd had these around 30y ago when my two were tinies!
5 mai 2026
Avis spontané
Réponse de BABYGO.UK
Hi Catherine, Thank you so much for your wonderful review! We’re delighted to hear the window restrictors have worked perfectly.
Your comment about wishing these had been around 30 years ago made us smile! Thank you again for taking the time to share your experience and for trusting our product to help keep your furry family members safe.
Lucy, BABYGO Team
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