Horrible customer service! The wrong item was sent and I have tried numerous times (I’ve called 4 times and left a message and have sent 2 emails). I was so hopeful that an exchange could be made as... Voir plus
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I discovered this brand while getting an MRI on my lower back. I had purchased another brand previously and it just didn’t fit right for my body. I purchased the petite size and it has really helped m... Voir plus
Wonderful experience with Back Support Systems. I received my order soon after purchasing and the knee pillow is fantastic! No more sore hips and no more pain. This has reduced the number of nightl... Voir plus
Buyer Beware! I received authorization to return my unused cold/hot packs because of them being the wrong size. They were $100 and cost $48 to return. The company contact, Jeff, told me via phone... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We feature an exclusive line of back support products to help improve sleep and reduce pain. We manufacture mattresses, foam rollers, wedges, ergonomic office chairs, traction units, cervical (neck) pillows, thoracic & lumbar supports, pillows, hot/cold packs, pet beds and much more. We are committed to the development of innovative, patented, healing, eco-friendly products that enhance your quality of life with a cutting edge focus on memory foam. There are many manufacturers of memory foam mattresses and bed toppers available today. We invite you to compare our quality and features to the leading brands and you will see why our customers sing our praises from the rooftops after they finally get a full night’s sleep and wake up refreshed. Whether you have back pain or neck aches and need relief; or you’re looking for the best memory foam mattress or topper available – you have come to the right place.
Coordonnées de contact
4035E. Guasti Rd., #307, 91761, Ontario, Etats-Unis
- 7603291472
- bssi3333@gmail.com
- backsupportsystems.com
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Purchase not shipped
USPS # 9434650106151059832190 was created on 14 April and has yet to be received by the shipper
Horrible customer service
Horrible customer service! The wrong item was sent and I have tried numerous times (I’ve called 4 times and left a message and have sent 2 emails). I was so hopeful that an exchange could be made as I really wanted the T Pillow. I’m planning on contacting our bank today to get our money back.
I discovered this brand while getting…
I discovered this brand while getting an MRI on my lower back. I had purchased another brand previously and it just didn’t fit right for my body. I purchased the petite size and it has really helped me sleep better definitely worth the price
HORRID CUSTOMER SERVICE
I only received 1 of the 2 items I ordered and paid for. I emailed and called and received no response. I guess I will have to challenge the payment on my AMEX.
It was a bit hard to find just the…
It was a bit hard to find just the cover on the website for just my contour pillow, but once I did, I got it in less than a week and it fits perfect!
I love my back support system, contour pillow enlarge. I just had a cervical fusion and the pillow was wonderful.
good service and responded right away…
good service and responded right away to email and arrived on date promissed
Better Sleep
Wonderful experience with Back Support Systems. I received my order soon after purchasing and the knee pillow is fantastic! No more sore hips and no more pain. This has reduced the number of nightly awakenings. Really grateful for this product!
Error corrected when incorrect item was received
I ordered my second wedge and the second one that arrived was incorrect. Back Support Systems promptly sent a new one as well as a label to ship the incorrect wedge back to them.
The width is perfect for my side of my…
The width is perfect for my side of my king size bed, it’s comfortable and puts me at a good angle to hopefully reduce my nighttime reflux. Shipping was fast and order process went well.
Too short to support knee and ankle
Too short to support knee and ankle. It’s on my 22”‘long
Very dishonest
Very dishonest, they do not have 10,000 good reviews anywhere, not at Amazon, not at Google, not at TrustPilot.
Also they are using the names of very highly rated products to mislead you.
This is a replacement of a wedge I…
This is a replacement of a wedge I bought in 2006. This us an ideal wedge for knees. I am very impressed with the quality. Thanks.
Excellent Customer Service and Support
Recently contracted “Silent Reflux” and have been sleeping on a single bed with head elevated 6”. I saw the Back Support Systems Memory Foam Wedge online and was convinced this was the alternative I needed. The process was straight forward to purchase and when I needed a little extra help after ordering, Jeff was right there to assist and follow through to completion. Tremendous customer service !
Feels pretty good
Feels pretty good, better than a normal pillow. Wish a pillow cover was included though.
Well made functional product.
Well made product that will do exactly what I need it to do. Like the strap to hold it in place. I do wish the website was more clear on the ordering options. There is an extra long (26" long x 4.5" thick) that is available but not shown on the website. I went back to look a second time and still did not see that option. I learned about it by making a phone call.
Very comfortable!!!!
Found som really great neck pillows
Happy with the comfourm neck pillows. Much better than some others I tried.
Thanks.
While my back feels better after…
While my back feels better after sleeping on the wedge, my shoulders on this side sleeper wedge experienced a lot of pain. Since that is what it is meant to address, I did not feel as though it was very helpful.
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