Baileys Blinds Avis 

The whole process of buying the blinds and having them installed was very easy. Everybody we dealt with was very helpful and the blinds are good quality.

From initial contact to fitting the process was most satisfactory with all staff members involved being courteous and helpful.

Excellent customer service from measuring to fitting

Easy booking process, great service and quality blind fitted

Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I am thrilled with my new blinds and would recommend Bailey’s very highly indeed!

The staff were all wonderful from the salesman to fitters and survey staff. They were polite and talked us through each stage
The people on the phone were helpful and kept us up to date through the process, and any issues were fixed straight away

Efficient great customer service and good price

Very quick. Staff who came to measure and to fit were very professional

Great customer service, friendly, efficient, great communication. Lovely quality blinds. Very happy with the product, they look great.

brilliant service and lovely Blinds!

The company is great at the start very helpful can't do enough for you but the after care is shocking once they have your money their attitudes and the way they talk to you completely change
They tell you one thing and then when they get it wrong tell you you have to pay again

Overall good experience. However we were told fitting would be first in the morning but the fitter hadn't read the instructions fully so it did not happen till mid morning. As it was a bathroom blind this was slightly inconvenient.

Fantastic service and quality. I have never used anyone else. Very helpful and efficient.

Fantastic value and service, the fitter measured everything three times, loved that. Very professional

Excellent service

Hi , fitter arrived done the job gone within 20 minutes , highly satisfied ***** ,

You would be mad to touch them with a barge pole. We ordered in May and had the second set removed on 10th Sept as they still did not fit and were between 1 & 2 inches short. When closed the bottom rail was up at 45% off the windowsill. Furthermore, the pelmets fell off and damaged our bronzes on the windowsill. They would not even allow us to retain them until we could organise replacements. It was poor customer service particularly considering it was not a fault of our making. They also missed or cancelled several appointments. The only saving grace was the fitters and office staff were very sympathetic.

Very efficient service and good value for money. We will definitely come back to you again in the future.

The blinds are perfect. John a really professional polite and punctual guy. Thanks so much.

I couldn't recommend using Baileys Blinds based on my recent experience
The local Estimator, Dave, was very efficient and helpful as were both fitters.
The failure was with the system and how it was managed.
The information from the Estimator wasn't used correctly by the factory in Scotland, or given to the fitters in Spennymoor, so the agreed fitting date was wrongly booked.
I'd moved furniture in preparation, only to be told at 8.30am that my blinds hadn't even been made yet !!

They arrived a week late, but one was 171 deep instead of 117, so there was another week's delay.
I'd trustingly paid upfront which I came to regret.
I made countless attempts to contact Graham, the Manager who seemed to be forever out of the office, filling in for staff shortages, preventing him actually managing.

I patiently dealt with Liz, in the Scottish office, who was supportive throughout this shambolic process. She repeatedly apologised and was very understanding of my complaints.
When Graham eventually rang me, he offered a refund of £40 on an order of almost £1000 ! This had to be sanctioned by ''a Director.''
I was shocked but reluctantly accepted, just to end the frustration of dealing with Baileys.

However I was appalled to then discover one of the slats in my patio door blinds, was made up of two short pieces sewn together across the middle !!
(I've tried to insert a photo here. )



I immediately emailed Graham with photos , asking for a prompt explanation and further refund.
Although a replacement piece came after another week, I waited two more weeks but didn't hear from Graham.
Finally I spoke to Liz again, but she'd clearly been instructed by someone to shut me down by saying :-
Graham had refunded £40, they had dealt with all the errors, and ''we aren't perfect.''

They certainly aren't, but they're perfectly happy to take your money !
So far the blinds seem fine, but from my experience can I have confidence they'll prove of lasting quality ?

Baileys had a reputation as a Newcastle run family business, but are now a subsidiary in a web of companies based in Stirling, owned by a Scottish family.
Please think twice about using Baileys.
I wish I had.