I am giving 2 stars because my dog enjoyed the toys & they were flexible about not including treats like we requested. Cancelling is a nightmare! Plan on spending lots of time emailing the company be... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My dog Bat loves the toys I have super chewer and not a toy destroyed like pet store toys she is a huge chewer for sure as a German shepherd and working dog puppy in training. I have 3 other dogs and... Voir plus
Absolutely adorable toy designs and high quality products. Always exciting for our dog to open new box to find treasures and owner loves each and every item, too! Reps are available easily and quite w... Voir plus
Our rescue dog recently had a terrible accident that left him partially paralyzed. On top of that, we lost our other rescue (his best friend) just a few months ago after they had been together for 8 y... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.
Scout's Honor Guarantee
We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.
Coordonnées de contact
Etats-Unis
- happyteam@bark.co
- barkbox.com
4,6
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I can count on these toy
I count on these toys to handle my 8 weiner dogs. They are tough on toys! Great quality
17 juin 2026
Love how the boxes are put together-…
Love how the boxes are put together- with the different themes! Great variety of toys. I do wish they would send XL toys (which they do sell) for my Great Dane instead of offer only large for the subscription.
17 juin 2026
Réponse de BarkBox
Thank you for sharing your feedback. We're so glad to hear that you love our themed boxes and the variety of toys we include each month. We completely understand your interest in having an XL subscription option for your Great Dane. At this time, our subscription plans are available in small, medium, and large sizes only, but we truly appreciate your suggestion and will share your feedback with our Leadership team for consideration.
In the meantime, our XL toys are still available as add-ons if you'd like to include even more fun in your pup's monthly deliveries.
Thank you again for your feedback and for giving us the opportunity to spoil your pup!
This was the best box yet
This was the best box yet! Floof, squeakers, and crinkle paper in every toy! Thank you
17 juin 2026
We always look forward to Aspen’s…
We always look forward to Aspen’s monthly delivery. She loved the ketchup/ mustard toy the most this time!
17 juin 2026
Great prices..great toys
17 juin 2026
Rip and Reveal
The outer covering is ripped off within the first hour. She plays periodically with the toys but looses interest quickly.
The customer service from this company is really good. I've never seen a company try so hard.
17 juin 2026
Réponse de BarkBox
Thank you for sharing your experience and for your kind words about our customer service team. We're happy to assist our customers the best way we can. We're sorry to hear that the toy's outer fabric didn't hold up and that it didn't keep your pup engaged for long.
We stand behind our Scout's Honor Guarantee and want to make this right. Our team will be reaching out via email shortly to assist further and find the best solution for you.
Thank you for giving us the opportunity to spoil your pup and for allowing us the chance to make things right.
Box was great loves tearing into it…
Box was great loves tearing into it each month. Some of the toys he wasn’t really sure about but I’ll bring them out again in a little while to see if he will use them
17 juin 2026
Réponse de BarkBox
Thank you for sharing your feedback. We're so glad to hear that your pup enjoys tearing into their box each month!
We understand that it can take some time to discover which toys become favorites, and we're happy to see that you've already connected with our team to update your plan to better match your pup's preferences. You should begin seeing those changes reflected in your next box.
As always, we stand behind our Scout's Honor Guarantee. If anything is less than perfect, please don't hesitate to reach out to us at happyteam@bark.co or connect with us via chat or text. We're always happy to help make sure your pup has the best possible experience.
I get the correct toys for my dogs
I get the correct toys for my dogs. I love the themes. The treats have a variety. I have the ability to change my box if I so choose.
17 juin 2026
Very responsive
17 juin 2026
Manny loves the toys
Manny loves the toys. A lot of the treats he isn’t allowed to have because he is on a diet and the are to high in calories. Is there a way to get more toys and less treats?
17 juin 2026
Réponse de BarkBox
Thank you for sharing your feedback. We're delighted to hear that your pup is enjoying his toys.
We understand that the treats may not be the best fit for his dietary needs. We apologize that we missed the mark here. We do offer an All Toys subscription option, which replaces treats with an additional toy in future shipments. Our team will be reaching out via email to discuss this option further and help find the best solution for your pup.
Thank you for choosing BARK and for giving us the opportunity to provide the best possible experience for you and your pup.
Bark box is amazing!
17 juin 2026
Bark Box has excellent customer service…
Bark Box has excellent customer service and offers top quality products.
17 juin 2026
Such a responsive company
Such a responsive company. They do everything to ensure you have a great box. Quality toys and great treats!
17 juin 2026
Its great
Customer service is really good all the toys are good quality and the treats are good as well however I have gotten alot of the same treats in every box so thats the only complaint would need more variety
17 juin 2026
Everything you send is Awesome
Everything you send is Awesome! The quality is great. My Fur babies love the treats! Thank you!
17 juin 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.