BarkBox Avis 

8 785
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

I am giving 2 stars because my dog enjoyed the toys & they were flexible about not including treats like we requested. Cancelling is a nightmare! Plan on spending lots of time emailing the company be... Voir plus

Noté 5 sur 5 étoiles

My dog Bat loves the toys I have super chewer and not a toy destroyed like pet store toys she is a huge chewer for sure as a German shepherd and working dog puppy in training. I have 3 other dogs and... Voir plus

Noté 5 sur 5 étoiles

Absolutely adorable toy designs and high quality products. Always exciting for our dog to open new box to find treasures and owner loves each and every item, too! Reps are available easily and quite w... Voir plus

Noté 5 sur 5 étoiles

Our rescue dog recently had a terrible accident that left him partially paralyzed. On top of that, we lost our other rescue (his best friend) just a few months ago after they had been together for 8 y... Voir plus

À propos de l'entreprise

  1. Animaux

Écrit par l'entreprise

At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.

Scout's Honor Guarantee

We guarantee 100% Happiness

We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.

Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

9 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(8 785)

541 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I am blown away by the fabulous…

I am blown away by the fabulous customer service. My dogs love just about everything you send, and when I noted in a survey there was one item they didn’t like you sent me a replacement for it. I can’t say enough wonderful things about BarkBox!

17 juin 2026
Noté 5 sur 5 étoiles

My dogs love the toys

My dogs love the toys. I think Bark does something with their boxes because my dogs know it is 'their' box when it comes in the door. They are super chewers and the super chewer toys are great and they love them. Customer service with Bark is also great. I did have a toy destroyed in 5 minutes or less and they sent a different toy to replace it.

17 juin 2026
Noté 4 sur 5 étoiles

While the products are great the new…

While the products are great the new shipping contract via Amazon Shipping has degraded the delivery time, accuracy and quality.

17 juin 2026
Logo de BarkBox

Réponse de BarkBox

Thank you for sharing your experience. We’re glad to hear you’re happy with the products.

We’re sorry to hear that your recent delivery experience did not meet expectations. We understand how important timely and accurate shipping is, and we appreciate you bringing this to our attention.

While our standard delivery window is 5–10 business days, we aim to have boxes delivered by the 20th or by the end of the month whenever possible. Your feedback regarding the recent shipping experience will be shared with our team as we continue working to improve fulfillment and delivery quality.

Thank you for being part of the pack and for giving us the opportunity to serve you and your pup.

Noté 5 sur 5 étoiles

Love this company

Love this company! So thoughtful and nice assertive and on top of any concerns or issues that arise. They care.

17 juin 2026
Noté 5 sur 5 étoiles

I have been a BarkBox customer for many…

I have been a BarkBox customer for many years and I love the product quality, treats & toys, and the variety is awesome. The monthly themed boxes are always fun treat for the dogs (and me!). The few minor issues I have had have always been handled satisfactorily by their wonderful customer service.
I definitely recommend BarkBox

17 juin 2026
Noté 4 sur 5 étoiles

Treats where on point for my dog the…

Treats where on point for my dog the toys always seem the same for my aggressive chewer. She chewed these toys until the fabric came off . The fabric didn't last more than 20 minutes when I gave her these toys.

17 juin 2026
Logo de BarkBox

Réponse de BarkBox

Thank you for sharing your feedback. We’re glad to hear your dog enjoyed the treats, though we’re sorry the toys did not hold up as expected.

Our Super Chewer toys are designed with a variety of constructions, including layered toys that may feature fabric components with a hidden rubber core. However, we understand that every dog plays differently, especially strong chewers, and we’re sorry this did not meet your expectations.

Our team is here to help and would be happy to make this right through our support process. You can expect a follow-up email shortly so we can review options with you.

Thank you for being part of the pack and for giving us the opportunity to improve your experience.

Noté 5 sur 5 étoiles

Bark box sends out quality toys

Bark box sends out quality toys. The online system is really easy to maneuver. You can make adjustments to size and style of toys your pup receives anytime. My fur baby loves the mailman because he knows he's bringing his box. They also stand behind their products. I had an issue a couple months back, and they went above and beyond to make it right. I recommend them to everyone I see.

17 juin 2026
Noté 5 sur 5 étoiles

Great quality toys and cute themes delivered monthly

We rescued a 5 year old beagle recently and knew he had been in rescue 11 months waiting and he liked toys so we immediately enrolled in a 6 month subscription. First he received a free Ollie Octopus bed and he was joyful! The detachable squeaky tentacles were beloved and played with daily. And we started adding toys to his monthly order, he loves them! Only a bad squeker gets rejected and Barkbox even replaced them with their Scouts Honor pledge (this rarely happened but I’m impressed by the dedication to make my dog happy). The ability to remove treats and get 3 toys each month works best for us and the toys are great quality and lots of cute themes. We might have gone a little wild recently at the warehouse sale, but our boy is so happy, plays with his toys daily and I have no doubts that we will continue our subscription long beyond that 6 month commitment (worth it for the free bed). Oh, monthly offers for free items with add on toys is another favorite thing. We have shared our favorite toys and videos and know 5 friends who are now enrolled too, so, yes, we absolutely would recommend Barkbox to anyone who wants good quality fun toys for their dogs (they have toys for destructive chewers too).

17 juin 2026
Noté 5 sur 5 étoiles

Not only are their toys unique but…

Not only are their toys unique but they're sturdy and durable. They hold up to my two wild dachshunds! The treats are my dogs favorites! They LOVE them! But even more important to me was the kind and compassionate care this company gave me when I called to cancel one of my BarkBoxes when my oldest dachshund died. They were wonderful!!

17 juin 2026
Noté 5 sur 5 étoiles

I enjoy ordering from bar box

I enjoy ordering from bar box. My dog loves the treats and toys. It is exciting for her to receive a surprise package each month. Their custom service is great. Let them know the good things and also, any hiccups. Will continue to order for my pup.

17 juin 2026
Noté 5 sur 5 étoiles

Bark Box = FUN!

We love the variety of toys and treats with each delivery. I love watching my 4 dogs discover a new favorite toy. The toys and treats are of great quality and you really listen and deliver on our preferences. And you are very easy to contact and always happy to help.

17 juin 2026

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