Bathcenter Avis 

When we ordered our bath, the website stated a couple of days for delivery. We were contacted within 24 hours to say item was out of stock and unfortunately could not be delivered for about a month. We were given the opportunity to cancel with full refund, or wait. We decided to wait, and was contacted two weeks later to say our bath was now ready for delivery. We agreed a delivery date and our bath arrived around 8:30 am. We have had a follow up call to make sure everything was as expected. We were very pleased with the Bath centre. They could not have done more.

Items delivered promptly and all in good condition. I later realised that the basin I'd received was incorrect. It was very promptly replaced, even though it was a few months after delivery... yes my installation was a bit slow, but great customer service to realise an error had been made by their supplier. Thank you!

Delivery took forever to come, way beyond their advertised delivery times with no call or explanation from them.

After calling numerous times over a few days the delivery eventually arrived and was wrong. I sent all the items back and won't be using this company again.

Thank you to the Bathcenter for all the help given and advice for our new bathroom in November. I like the personal touch so went to the showroom and Barrys knowledge was brilliant. Great company to deal with and they gave a moneyback return on something unopened I did not use.. Would definitely recommend!!!

I purchased the Beaufort strengthened version of a standard rectangular shower bath. Haven't finished installing this but so far it looks promising. It is as they claim as structurally rigid as a metal bath. The base thickening is well thought out with a thinner circular band around the plug hole to permit use of Mc alpines top access shallow bath waste fitting, which has a high level outlet so this is an important feature to provide access for tightening the compression fitting on the outlet. It's quite heavy - 58kg so I was pleasantly surprised when the delivery guy helped me get it not just inside the building but upstairs to the location where I needed it.

I bought a bath with taps and waste. Had one bath, pulled the plug out and the chain broke. The link between plug and chain is flimsy/easily bent. I asked for a partial refund and they refused because I didn't photograph it. They deny it is a common problem. I have fixed with a keyring. Not an ideal finish.

I had to buy several things from bathcentre lately... and all I can say-it was easy, pleasant experience to deal with Ameena! Thanks for your assistance in swapping these bath tubs Ameena! 😉
Highly recommended company! Good luck! 🙌

I ordered some mermaid shower panels from Bathcenter, at a very good price. Due to several issues and delays with our bathroom fitting, I had to initially cancel my order and then reorder at a later date. Once the bathroom was finally fitted, I had a spare panel that I needed to return.

For both times of contacting bathcenter about this order, I received excellent customer service. They were very friendly and helpful, and resolved my issues very efficiently. I will definitely use them again in future.

Excellent products. Very helpful and informative staff.
Delivery arrived on time. Really pleased.

The process of ordering online was very easy and my new bath and bath panel were delivered within 2 working days. When I discovered I hadn't ordered the correct bath panel, due to confusion with the information on the Bathcenter web site, Ameena in customer services was very helpful and efficient and resolved everything. I am a very happy customer and would definitely use and recommend the Bathcenter again.

Bought a 20cm panel rad. Ordered online, though had to wait for a call to organise a delivery slot. Did come next day though, so good service.
Product was good quality.

Emailed a query and got a really fast response from Martin. Really happy with my new vanity unit!

Spoke to Melanie who was really helpful and helped me return an item that was the wrong size.

Awful customer service, ordered in September and paid in full to be told 1 radiator will take another 4 weeks. It is now November and still no radiator. No heating at all since September and no care whatsoever from the company. I have requested a callback from a manager and to log a complaint and been ignored. Called today as emails ignored, Ameena on the phone was rude, patronising and over talked! I would keep well away from this company!

I called to ask if my product could be delivered asap. Mollie assured me she would chase it up and send next day delivery. True to her word the element came next day special delivery. Star ⭐

I was looking to order around £1,000 of en-suite china and furniture, and wanted to get a technical drawing I could read (that on the website was too faint and pixelated when enlarged).

I used the Chat function, and the Chatbot directed me to email technical@. I did but received no reply, I resent the following day, to no avail.

So I emailed the info@ address provided on the website, only to receive a reply that it was not monitored!

I am not going to risk dealing with a company that does not monitor the inbox to which they direct customers, and have spent my money elsewhere.

Their loss.

I ordered a shower wall (Mermaid/Wetwall) on the bath centre, with an advertised delivery time of 1-3 days. This was 18 days ago. I am currently still waiting for this panel to be delivered.
Multiple issues with the supplier and their delivery service. Always promised a delivery estimate of 'today' or 'tomorrow'. The panel never arrives.
The Bath Centre costumer service don't seem to do much about this, they give me the same empty promises of delivery dates that are never successful. No interest in pushing their supplier to deliver on time, a discount on the service, offer a different courier,... nothing. They should definitely cut ties with Wetwall/Shore Laminates and stop selling their items if they are not going to follow up on their poor service.

Ordered bath and screen and had issues with manufacturer that was arranging delivery over two days and couldn’t give any narrower window than that. Emailed customer support who rearranged delivery for specific day. Got tracking day before then two hour window and delivery my was great. 😊 great customer service. Thank you

After recently fitting out a bathroom i had purchased a Narvik vanity unit and ceramic basin from Bathcenter, when fitting the unit with drawers i came across a design fault with the cut out for the basin trap and waste, also the ceramic basin was a bit out of shape.
I emailed them a short video and photos to show defects and within 2 hours from emailing i had received a new draw and ceramic basin. I would highly recommend this company and would not hesitate to order from this company again. Above and beyond service..
Thank You