After leaving an Applegreen charger that was telling me it would take 4+ hours to charge my car with a support number that led to a full mailbox, the customer service lady for Be.ev was a lifesaver. T... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I regularly charge within Romiley at the BeEV station due to the home charger taking a long time. Plus I have a 21 plate Nissan. BeEV still do the CHAdeMO chargers which can be rare to find especiall... Voir plus
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Download the APP after a google search, search returned download app for 50% off your first 2 charges. Registered said app but only given 15% off the first charge. Filled in a feedback form to be... Voir plus
L'entreprise a répondu
Great charging experience with be.EV. The app is very easy to use, clear and concise, with an excellent UI and overall user experience. Finding a charger, starting a charge and keeping track of ev... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're on a mission to help every driver love every electric journey. Be.EV is the UK's second highest-rated rapid and ultra-rapid medium charging network, as voted for by Zapmap drivers themselves, with more than 2,500 charging bays across the country and plenty more on the way. We build ultra-rapid charging hubs in places that make sense. Where you live. Where you shop. Where you stop for a coffee. We believe charging should fit naturally into everyday life, not take you out of it. Everything starts with listening to drivers. They told us they wanted reliable chargers, clean and spacious bays, fair pricing, an app that works, and a team that genuinely listens. So that's exactly what we're building. Every piece of feedback helps shape what we do next. We're proud to deliver 99% network reliability, but our focus goes beyond charging bays. We're here to create an effortless charging experience; making public charging simple, convenient and dependable whenever and wherever drivers need it. Founded in 2019, we're proud to be majority owned by Octopus Energy Generation, one of Europe's largest renewable energy investors. As more drivers make the switch to electric, we're building a network designed around people, powered by renewable energy and shaped by the customers who use it every day.
Coordonnées de contact
Royaume-Uni
- 0800 917 3208
- support@be-ev.co.uk
- be-ev.co.uk
4,0
Bien
231 avis
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A répondu à 78 % de ses avis négatifs
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Ease of charge and when I had an issue…
Ease of charge and when I had an issue with the app last week, the helpline sorted it out quickly and efficiently
22 septembre 2026
Réponse de Be.EV
Hi Ricky, we're so happy to hear you found the charging process easy and that our helpline promptly resolved your app issue. Thank you for your kind words and we hope to see you charging again with us soon💚
Réponse de Be.EV
Hi Claudio, we're so glad to hear you had a smooth experience and found several chargers available. Thank you for your positive feedback!😊
The site at Cecil road
The site at Cecil road, Hale is regularly having problems and I have had another poor experience charging last weekend. The power cut off mid way through the charge meaning I was extremely inconvenienced and had to wait almost 40 minutes over time to charge the vehicle.
17 septembre 2026
Réponse de Be.EV
Hi Keith, we are very sorry to hear about the issues you experienced with the charging point at Cecil Road, Hale. We understand how frustrating it is when a charge is interrupted, causing significant delays. We are investigating this recurring problem to prevent future occurrences💚
Réponse de Be.EV
Hey Graham, we're so glad you found our process straightforward and efficient. We appreciate your positive feedback and hope to catch you charging with us again soon💚
Réponse de Be.EV
Hi Leslie, we're so glad to hear you found our facilities easy to use, fast, clean, and spacious. We truly appreciate your wonderful feedback!💚 Hope to see you charging again with us soon😊
Réponse de Be.EV
Hi Ramiz, thank you for taking the time to leave us a review. We are sorry to hear that some of our chargers were out of order, we do our best to get engineers out to sites to fix any issues ASAP, but this does take time so please bare with us. If there is a reoccurring issue with one of our chargers that has not been attended to please drop us an email at Feedback@be-ev.co.uk and we can investigate this site promptly. We hope to see you charging again with us soon⚡
Good service
17 septembre 2026
Réponse de Be.EV
Thank you for the great review! Hope to see you charging again with us soon💚
Réponse de Be.EV
Hi Baz, we are so happy to hear that you found our service easy to use and our payment subscription process convenient. We truly appreciate your positive feedback!💚
Réponse de Be.EV
Thank you for the positive review Shaju 😊 Hope to see you charging with us again soon ⚡
One issue my local charge point has…
One issue my local charge point has been intermittent in service
I also feel the new subscription service is now expensive at £13.99 month
18 septembre 2026
Réponse de Be.EV
Thank you Jeremy, we appreciate you sharing your feedback. We are concerned to hear about the intermittent service at your local charge point, we would appreciate it if you were able to drop us an email at Feedback@be-ev.co.uk with the details of this charging point and recent charging sessions so we can investigate these matters👍
Really happy with Be.EV overall
Really happy with Be.EV overall. It’s convenient, easy to use and the subscription plan makes it even better value. The only small issue is that sometimes it can take a while to connect to the charger, but overall a great and handy service. 👍
15 septembre 2026
Réponse de Be.EV
Hi Erfan, we're so happy you find our service convenient and valuable! We appreciate you highlighting the connection issue and are always working to improve💚
Simple
Simple, fast Integration through the app and always reliable access
Love the half price "we miss you " offer too!
Please can we have more decathlon locations
17 septembre 2026
Réponse de Be.EV
Hey Rob, we're so glad you find our app simple and reliable, and love that you are benefiting from our promotions! We appreciate your kind words and are always working to expand our reach😊
Réponse de Be.EV
Hi Michael, we are very sorry to hear about the charging difficulties you experienced at a different location. We really value all of our customer feedback and would appreciate if you could briefly provide us with the details of your session at feedback@be-ev.co.uk and one of the team will investigate this issue and get in touch💚
Réponse de Be.EV
We're so glad you enjoyed our convenient location and spacious parking Sarah! We appreciate your recommendation💚
Réponse de Be.EV
Hi David! We're so happy to hear you're pleased with the fast charging and great connection! Thank you for your wonderful feedback😊
The best EV charging company out there
They save you money by not charging and seriously stupid amount of money just to begin charging. £25 is a reasonable fee which they reverse on the same day. Well done keep up the great work. Great price per kWh
17 septembre 2026
Réponse de Be.EV
Hi Eamonn, we're so happy to hear you appreciate our transparent pricing and reasonable fees. We are committed to providing great value⚡
Prices increased
17 septembre 2026
Réponse de Be.EV
Hi Ghulam, thank you for your review. We appreciate it's always frustrating when prices rise and we work hard to keep public charging as affordable as possible. We do have the longest off-peak period in the industry between 7am-7pm which is available without a subscription at 49p/kWh. Check it out⚡
The charger I was using just took 2…
The charger I was using just took 2 lots of £25 and didn’t start charging..
17 septembre 2026
Réponse de Be.EV
Hi Ian, we are very sorry to hear about the trouble you experienced with the charger. We understand your frustration with the payment issue. Both pre-authentication charges of £25 will be returned to your bank account within the next few working days, however some banks do take longer to process the transaction. If you have still not received the repayment after more than a week please email us at feedback@be-ev.co.uk and we will escalate this issue. Apologies again for this experience we hope it doesn't deter you from charging with us again in the future ⚡
Réponse de Be.EV
Hi Laura, we're so happy to hear that you had such a fast and easy experience with no connection issues at the port. We truly appreciate your positive feedback!💚
Réponse de Be.EV
Hi Renato, we are so glad to hear you are loving the lower rate with our subscription! We appreciate your positive feedback💚
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