Bendigo Bank Avis 

I would think twice about opening a Concession Account because on Tuesday 23rd May 2023 Sarah the Case Manager from the Customer Feedback Team said we are not opening a Concession Account for you without your Pension allowance going into this account so get lost and she used profanity. I would recommend going to ANZ because nobody deserves to be spoken to rudely like that.

Incompetent rude and arrogant, it cant be called customer service as they don't know the meaning of the word. The head office function is clearly broken and barely functional. the worst bank I have ever had to deal with online or over the phone.

I have been a customer for 22 years, not for much longer. Exorbitant fees on the credit card finished the relationship. Direct debits are now charged a cash advance fee of $3 or 3% whichever is higher. Imagine paying a $1000 electricity bill to receive a hit of $30 in fees to use direct debit. DAYLIGHT ROBBERY. As if anyone can afford $100+ in fees per month. Paid fortnightly rent and copped $23.40 in fees.

They were able to consolidate all of the overdraft and give us a loan to go back to the UK for my father's funeral. They're a great bank we've been with them over 20 years and we have tried other banks but none compare. I only wish they had more branches available but we have to drive mile's to get to a store front bank.

I have been a consumer of Bendigo/Adelaide Banking for over 30 years now.

I have noticed the changes in that period, although I've never had an issue with direct customer service per se, I had one this year.

I am going to speak to head office and ask them regarding intestate accounts as it has come to this now.

My mother was such a loyal, friendly salt of the earth person and to have her local bank treat her the way they did, seriously throws my trust of this Banking institution into disarray.

We were in consultation for 2 weeks since early Feb, submitted everything and happy with the service until we realised that we have missed out the rate lock timeline that the Lender Specialist who we thought were okay turned out to have given us misleading and unhelpful advice (that is not supposed to be given in the first place), she told us that the rate lock can be done AFTER. When is after? After it is too late that today 17 Feb the 2 years fixed rate has increased to 5.79%. She then explained that she didn't even know about the rate rise either and the rate lock can be done at anytime in the application prior to the final approval, but the rate that is locked is whatever it is locked on that day. Confusing as it is or perhaps she was trying to confuse us? Then she has managed to convince us to rate lock after.

This is a serious misconduct for a non financial adviser to suggest to do the rate lock as we offered to do it TWICE but she mentioned this does not have to happen right now, implying to do it after.

Second of all we are still waiting for our call recordings to examine what went wrong. I requested our recordings which she is witholding at the moment. Which according to Europen GDPR Art. 15 and Data Protection Laws and regulations Australia 2022-2023, section 5, we as Customer has rights to access our call recording.

Really feel alluded to be taking the hit on a Friday afternoon and really stupid because we thought we could go along with what Rebecca Weinman told us to "wait" and consider to "rate lock after". Why is she giving such advice or say out that script? To convince us to not rate lock which she did.

Her "Team Leader" is yet to contact us and resolve the terrible result of her misleading advice or suggestion.

Bendigo Bank does not care about clients or their experiences.

I have never in my life dealt with such horrid, rude staff. They treated my kind and patient grandfather like he is an idiot that can't be trusted with his own money. He has changed banks due to the experience but did not want to make a complaint. I made a complaint in my own name about their service and the complaint was handled by another rude woman (Joanne) who repeatedly said, "I'm sorry that's how you feel," of course knowing that apologising for someone else's feelings means nothing.

The last thing I said on the phone to Joanne was acknowledging that their standard of customer service was treating people rudely and refusing to apologise for it. She agreed with me and hung up.

We received an email which seemed a scam took BB bank in Toodyay WA 5 hours to get back to us. This bank used to be red hot until Don and Margaret retired. Now is very very poor, only one teller on duty the other for Dept of transport, this is a bank for goodness sake. Every time you go there there is a que only one teller. Hours reduced and actually closed for lunch now, not good enough BB. We have been with them 25 plus years and it was great at the start. Came to Toodyay and Don and Margaret and staff were wonderful, couldn't do enough for you.If it wasn't too hard would change to another.

Im absolutely disgusted that after my account was hacked its going to take 3 weeks until I recieve a new visa debit card!! But I can go onto the Bendigo Bank app and the new card ia uploaded less some of the card numbers and no cvc number. Bendigo bank informs me because I don't have an iphone I will have to wait until I can activate my new card eg. turns up in the post. Apparently its set up with this bank that you can access your new card details via your iphone and use card immediately. Bendigo Bank is pathetic. I shall be shutting down my account and would not recommend this bank.

Our local Bendigo Bank branch at Mitchelton has bent over backwards to sort out our elderly father's accounts. Very friendly and efficient and caring towards Dad. Greatly appreciated.

This bank has the most terrible customer service and put my daughter who is overseas in a difficult situation by not believing she was who she said she was. I would not trust this bank and I was an original shareholder of the branch in my town. I am probably going to go out of my way to let everyone know how bad Bendigo Bank is. My daughter will close her account as soon as she can. the worst bank i have ever dealt with by far. They have all this tech to make sure its safe but they dont have voice recognition and they have very rude phone support staff who made us feel like criminals when we needed their help. I am disgusted

Really quite fed up, you take the local ATM out at both the Newcomb and Leopold plaza because you want a “cashless society” and now the E-banking is always down. Seriously the worst bank, If you’re not already with BB don’t!! Please for your sake try literally any other bank, this ones getting worse and worse every year!! :)

Useless bank app. Useless Bank!!

Bendigo Bank is a disgrace. This is the second time I have been unable to access the app whilst in Ukraine. I urgently need to transfer my own money to other institutions, yet this again seems impossible. I’ve tried everything. Wish that I had closed the account after a similar experience three years ago.

No problems with other banks - only with this poor excuse for an Australian bank.

They think that I should be begging for my own money. They would be better transferring their operations to Russia, where one expects this nonsense. Wake up Bendigo Bank - it’s 2022. Not 1992. Please, for your sake and sanity, don’t rely on Bendigo Bank if travelling!!!

The worst bank I have ever had the misfortune to have any dealings with : the staff including the branch manager(s) apart from ONE teller (only) were cold rude and arrogant! Apparently I was breaching the terms and conditions of the account I had, but NO ONE from the bank EVER showed me where I was going wrong (if that was the case) or what I could do to correct the situation. The wait time on their customer service number was quite long (why don't the banks employ more people to assist their customers ?)

Cannot contact customer service to access online banking. Two hours on hold and got nowhere. No system to retrieve customer access details online like other banks have

I was pre approved online and only went ahead with the application due to the message during the application stage.

Waste of time to find out that there is an extra entry/enquiry on my credit file and the application did not go through.

Buyer beware … Don't waste your time —- False advertising!!

My wife had an account with this pack of heartless insensitive a holes. On trying to close the account I provided the original will and cremation certificates. Guess what. That is not good enough. They want the originals certified. The stupid accounts woman even suggested providing the ashes would help. No respect of any kind. Go back to Victoria.

A splendid bank. Their website is the most easy-to-use of any Australian bank I've used, and I've used them all over the last fifty years.

I only stick with BB because it would be too hard to switch all by cards, money transfers, etc.
I'm pissed off by the fact that many BB auto tellers have removed the deposit option.
They're a pack of jerks who never listen to their creditors (Us).

Bendigo Bank pride themselves in not being like the big banks. In reality, that is exactly what they are. Almost impossible to talk to on the phone unless it's at their convenience. I spent 2 HOURS on hold for a simple task. ( I live in a rural area so phone is usually best option). That was a fortnight ago. Today tried the call back thing and it was an hour late at which time I was at work. I ended up speaking to a man with broken english who informed me that BBL don't have a dedicated complaints department and he would pass it on. I am still not certain if this is true or he was just ignorant! I have been with this lot since it was Bendigo Building Society, 25 years or so. I will be joining a Credit Union.