Bespoke Post Avis 301

John quickly responded to my question, and resolved my issue even quicker. There were no hoops to jump through, just great customer service. Keep up the great work Bespoke Post. Not just quality items, but quality service.

Their shipping department isn't great but they refunded me so they get a good review.

I recently missed a deadline to make changes to the monthly box order and I reached out to the customer service team to try to resolve it. Almost immediately I was informed that the issue had been corrected without hesitation and I was made to feel like a VIP customer! This company has the BEST customer service and standards of practice of any company I have encountered over the last 20+ years as a consumer!

Absolutely horrendous customer service and shady business practices. I placed an order late at night using Shop Pay, which stores all of your old address. I accidentally used an old address from a state I used to live in. I immediately reached out to their customer service team to have my address changed. They responded within a few hours and told me it was too late to change my address. How is that even possible? Cannot believe how suspicious and unprofessional this is and never once in my life have I not been able to modify an order just moments after placing it until now. Will not be buying from this company ever again. Lost over $400 from this company because of a careless mistake I made placing this order late at night. Unbelievable...

Update: added a star because of Bespoke response. They did make the effort to sort this out.
Terrible quality imported products masquerading as rugged quality goods. Had some "pass", many "fail". Our recent scare, when the poor grade metal caused the bottom of our camp stove to fall out on the FIRST use!!, has made us realise that Bespoke Post will sell you products that endanger your life and the nature around you.

I’ve been a member of Bespoke for close to 2 years now.
I enjoy the often times unique items I find and Bespoke allows me to give my 6 grandchildren things I get from Bespoke on birthdays and Christmas, items you don’t find everyday, especially me because I hate shopping and rarely do it.
Also I’ve found that on MOST items I’ve purchased from Bespoke the quality of those items is second to none. Many things I know they will have and keep for a lifetime, reminding them of their Poppy and the great times and memories we are making.

This company really takes care of their customers! Top tier customer service. Products are quality.

I received my September box and the item was damaged. I emailed Bespoke customer service and within minutes I had a response and a replacement box was on the way. Amazing customer service and a great company.

There was a mix up and my first box got returned. The customer service agent was professional as well as friendly. She quickly saw the issue and arranged for a new box to be sent. I received that one with no problems.

Customer service was fast and fixed my issue immediately. Great service!

They assisted me with my issue and got right to solving the problem.

My husband loved all the products he has gotten and it is all high quality. Customer service has been amazing anytime I contact them for help. Quick and personal service like this is rare. Highly recommend!

Quick response to my concerns, however we didn't fix the original issue, but was able to proceed with my order.

Best customer service. I had a missing part on a weekender bag. Even though it was the weekend, I received a response immediately and I was sent a new bag.

Excellent customer service received when I submitted a service request to replace product that had a snap fall off and also needed a larger size since sleeves were shorter than expected. A replacement was immediately processed!!!

I’ve been a regular purchaser from bespoke post for a few years now. They always have fun and great new products and anytime I’ve had an issue (broken item or wrong item) they have quickly replaced it or made it right. Great customer service and answer emails quickly.

Resolved my issue quickly and efficiently. Highly recommend!

The Folks at bespoke are the best I had a issue with a defective product and they went above and beyond to make it right I will definitely shop Bespoke again and again great job keep up the good work

The products offered are typically at a lower price when shopping around, if you don't want the subscription box it is very simple to trade for something else or cancel altogether, and the shipping has been fast. The one issue I did have was taken care of immediately via text message. Bespoke Post has been great every time and I will continue to be a customer.

The Customer Service that I experienced from Bespoke was phenomenal. They went out of there to ensure that I received my shipment before our family camping trip, since my shipment contained a vital part of the trip itself. And they did so without charging me anything extra for expedited shipping or a “Hot Order.” Once again, their service was exceptional.