Hi, I wanted to come here and let everyone know about my experience. 1) I ordered the wrong model by mistake; the issue was solved under 10minutes (by quick messages on whats app). 2) The... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolute disgrace of a business. Ordered a black Nixon 51-30 for a xmas present in December, instead received a gold Nixon Sentry Chrono Gold! $100 price difference on their website. Emailed... Voir plus
L'entreprise a répondu
Very disappointing with your service. When I messaged you guys to ask about the product I got prompt reply but now after wasting my money yet not receiving the order,I’ve been trying to contact you pe... Voir plus
I have just bought my 4th watch from this company. They are excellent to deal with and offer a totally professional service. Their products are wonderful! Each one has arrived in New Zealand in 5-6 da... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Big Daddy Watches is a trusted retailer of authentic designer timepieces, proudly serving customers across New Zealand and Australia. Our mission is simple: to bring luxury and style within reach by offering genuine watches from leading international brands at competitive prices. With fast shipping, reliable service, and a strong commitment to customer satisfaction, we make buying a premium watch easy and secure. Every piece we sell is 100% authentic, sourced from authorized distributors, and backed by our dedicated support team. Whether you’re searching for a bold statement piece or a refined classic, Big Daddy Watches is here to help you find the perfect timepiece.
Coordonnées de contact
Auckland, Nouvelle-Zélande
- bigteam@bigdaddywatches.com
- bigdaddywatches.com
I received the watch and there was two…
I received the watch and there was two pins already missing in the watch, and as time went on the watch slowly just fell apart.! It seemed like it was just made of cheap stuff.! Looks good, but it didn’t seem like it was made any good.! Don’t need a reply from you’s or how you can try fix things, I learn from my mistakes and I will never buy from you’s again.!
12 août 2022
Avis spontané
Réponse de Big Daddy Watches
Hi Tahora, I am very sorry to hear this. We cannot find your details in our system. Can you please email us at bigteam@bigdaddywatches.com so we can fix this issue for you?
Please allow us to make it up to you, this is definitely not the experience we want for our customers.
Thank you, Tahora. Hear back from you soon.
Habe eine Diesel DZ4535 bestellt
Habe eine Diesel DZ4535 bestellt weil es die sonst nirgendwo mehr gab.
Nach Lieferung musste ich feststellen dass es sich um ein Replikat handelte.
Sehr beschämend
11 août 2022
Avis spontané
Réponse de Big Daddy Watches
Es tut uns sehr leid, dass Sie sich so fühlen. Bitte beachten Sie, dass alle Uhren auf unserer Website brandneu und 100 % authentisch sind. Wenn Sie sich Sorgen um die Echtheit machen, empfehlen wir Ihnen, die Uhren zu einem Juwelier Ihrer Wahl zu bringen, um sie für Sie zu beurteilen.
Wir würden Ihre Erfahrung gerne wettmachen, bitte senden Sie uns eine E-Mail an bigteam@bigdaddywatches.com und wir arrangieren gerne weitere Rabatte für Sie bei Ihrem nächsten Einkauf bei uns!
Love these guys I have such an amazing…
Love these guys I have such an amazing collection now and have purchased over 10 watches and never had an issue thank you to the BDW team you guys rock
11 août 2022
Really Gud service
28 juillet 2022
Avis spontané
Poor quality
Not impressed with the quality kinda looks like first copy watch not genuine
Not happy
20 juillet 2022
Réponse de Big Daddy Watches
Hi Bhart,
We are very sorry you feel this way. Please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any Jeweller of your choice to assess them for you.
We would love to make up for your experience, please email us at bigteam@bigdaddywatches.com and we're more than happy to arrange further discount for you on your next purchase with us!
My dad was over the moon with his watch
13 juillet 2022
Avis spontané
I can't fault Big Daddy watches
I can't fault Big Daddy watches. From the product to the delivery. Very impressed. Thank you. My only concern is that they don't respond to their online live chat option available.
11 juillet 2022
Absolute fantastic customer service
Absolute fantastic customer service, I could contact them regarding any queries and always got a knowledgeable, professional and helpful response, will definitely be using this company again.
3 juillet 2022
Avis spontané
Buyer beware
Buyer beware. These guys won't help you if you need to extend the watches, actually they don't reply to emails nor do they have any type of post sales. All they want is your money and that's it. As a Kiwi myself, I thought I'd support a company back home. But I wished I had never spent my money there. I purchased 2 watches through them and when I received them, they didn't fit me. All I wanted was some sort of post sales help. But when I wrote to them (the first time) they just replied with "sorry we can't help you". The second time I emailed them, was to see if they had a contact that could help me get these watches extended. But I have never heard back from them. Now I have about $700 worth of watches that I can't use or wear. What a joke. These guys have no ethics and no customer service. They should close their business cos they don't give a damn about their customers. Honestly you would think if you spend $700+ you would at least get a reply from the thieving bustards. I guess not.
Purchase your watches from somewhere else, cos these guys are shithouse.
2 juillet 2022
Réponse de Big Daddy Watches
Hi Alex, I am very sorry you feel this way this way I understand how disappointing this is.
Unfortunately, we do not sell extra links for the watches. However, we did offer that we can arrange an extra watch bracelet for you to purchase but we never heard back from you. We always try our best to make sure our customers have a pleasant experience with us and we want to make this right for you. Please email us at bigteam@bigdaddywatches.com so we can assist you further.
Thank you for taking the time to leave us a review Alex, your feedback is always important to us.
Not a great company.
Bought a Diesel watch.
The little screws on the side worked their way out.
Messaged big daddy who told me to take it to a watch shop to get fixed they would pay. So i did this quoted $195 to fix(plus the $20 to send it away). Was then told this is to much and was given an address to send the watch to in auckland. Sent it there and it was sent back not fixed? So now its been over 8 weeks of me wasting my time and money and still have a broken watch. Little to no communication from big daddy watches. Its almost time to involve a lawyer. Nz law is to repair or replace. Neither has been done. Just a headace. 0/10 do no recommend
Yup thats a piece of sellotape holding the bit on 🤦♀️
27 juin 2022
Réponse de Big Daddy Watches
Hi Rebecca, I am very sorry to hear this I know this is not a pleasant experience however as mentioned in our first email to you, we can only cover the repair cost through our store credits. Whenever you need another watch from us, just let us know and will arrange the store credits of $100.00 NZD for you :)
Thank you Rebecca, your feedback always helps us to improve for the better.
Réponse de Big Daddy Watches
Hi Morris! Thank you for the positive feedback much appreciated! We make sure that your journey with us from placing the order to package delivery, to be as pleasant as possible for all our customers. We're happy to hear we hit the mark for you, and we hope to see you order again with us :)
Broken watch!!
I revived the watch as a present for my partner and it is broken. I want a refund or store credit. This is very unprofessional. I am nit impressed at all.
23 mars 2022
Réponse de Big Daddy Watches
Hi George, I am very sorry to hear that. I completely understand how frustrating it can be to receive a defective product. Please note that I am investigating into this matter and you should receive an email from us soon.
This is definitely not the experience we want for our customers, please accept our sincere apology George.
- Big Daddy Team
Réponse de Big Daddy Watches
Hi Morris!
Thank you very much for your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and order with us soon. Cheers!
Super sexy watch
Watch came from Dubai, only took a couply weeks. When I opened it, the watch looked even better then in the picture. Super sexy plus the discount. Yeah I'll deffs be shopping here again. Need more women's range plz.
14 mars 2022
Réponse de Big Daddy Watches
Hi there!
Thank you very much for your feedback! We are glad your package arrived earlier that expected. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and order with us soon. Cheers!
Took there time
To begin stalled a little, took there time to get tracking number and confirmation item was on its way. But once received very happy
14 mars 2022
Réponse de Big Daddy Watches
Hi Matthew, we are happy that you're satisfied with your order. However, please be assured that this is a rare instance for us to ship your order late. I would love it if you could give us another shot and I assure you we will ship your item in no longer than 2 days and delivery up to 5 days, with zero disappointment.
Thank you again Matthew,
- Big Daddy Team
Extremely impressed
Extremely impressed! Ordered watch on a Monday and arrived the following Monday from Dubai to NZ! Watch is stunning and my partner is so happy with his 30th birthday present. Will happily order again in the future.
14 mars 2022
Réponse de Big Daddy Watches
Hi Lauren!
Thank you very much for your feedback! We are glad your package arrived earlier that expected. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and order with us soon. Cheers!
Wrong instructions sent with watch
Wrong instructions sent with watch.
Their after service bad.
14 mars 2022
Réponse de Big Daddy Watches
Hi Christopher, I am very sorry to hear this. Please can you send us an email on bigteam@bigdaddywatches.com and explain further? I'd love to make it up to you and make sure you have a pleasant experience with us.
Looking forward to hearing from you Christopher,
-Big Daddy Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.