Great price, next day delivery worked great. This was a replacement extractor fan. Better retail price than original 4 years ago and had extra features, including high/low speed plus facility to sheil... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
First time user of BOE, read some reviews about prices and service and placed my order. However, DPD lost my parcel on the first day that it was collected by them. Checked on the site and yes it had n... Voir plus
L'entreprise a répondu
EVRI - as usual, but hopefully my purchase will arrive before too long! If I was a seller, I wouldn't risk damaging my reputation with this notoriously useless delivery service. It would be better to... Voir plus
L'entreprise a répondu
The MANROSE fan I wanted to buy was a good price and the ordering process was very straightforward. Delivery via DPD was swift and on-time. The package arrived in good shape. It's early days as the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Big On Electricals
Écrit par l'entreprise
We’re Big On Electricals. The One Stop Shop for Electricians, Trade & DIY enthusiasts
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for heating, cooling, ventilation, lighting products and accessories for your business or home, we have a great range and deals for you.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Coordonnées de contact
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Royaume-Uni
- 0800 043 8975
- Sales@bigonelectricals.co.uk
- bigonelectricals.co.uk
4,5
Excellent
7 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Big On Electricals
Hi Antony,
Hi, we’re sorry to hear you feel disappointed.
We understand how frustrating this situation has been. Unfortunately, your initial replacement parcels were lost in transit, and rather than risk further delays with another replacement, we made the decision to process a full refund to bring things to a resolution as quickly as possible.
We appreciate your patience while this was being sorted and we are sorry again for the inconvenience caused.
Best wishes,
Elise
Réponse de Big On Electricals
Hi Antony,
Hi, we’re sorry to hear you feel disappointed.
We understand how frustrating this situation has been. Unfortunately, your initial replacement parcels were lost in transit, and rather than risk further delays with another replacement, we made the decision to process a full refund to bring things to a resolution as quickly as possible.
We appreciate your patience while this was being sorted and we are sorry again for the inconvenience caused.
Best wishes,
Elise
The process from ordering to delivery…
The process from ordering to delivery was simple and efficient. Unit fitted and working. I would recommend the seller.
16 mars 2026
Réponse de Big On Electricals
Hi Anthony,
Great to hear everything was smooth from ordering through to installation 🛠️
Really appreciate the recommendation — thanks for taking the time to share it 🌟
Best wishes,
Elise
Réponse de Big On Electricals
Hi Sean,
Sorry to hear the packaging arrived damaged — that’s definitely not how it should turn up.
Glad to hear the product itself is all okay, but we’ll take this on board and raise it with the courier to help prevent it happening again 📦
Best wishes,
Elise
Excellent service and assistance
Excellent service and assistance, delivered promptly and best price….whats not to like?
19 mars 2026
Réponse de Big On Electricals
Hi Brian,
Really glad everything hit the mark — from the support through to delivery and price 🎯
Thanks for the great feedback, it’s much appreciated 🙂
Best wishes,
Elise
Réponse de Big On Electricals
Hi Dean,
Thanks so much for the kind words — really glad you were happy with the price and quick delivery 😊
We appreciate you taking the time to share this 🚚
Best wishes,
Elise
Great company to order from…
this is the second time I've ordered from big on electrical great prices and very quick delivery. ordered bulbs over a year ago still working fine.i will order again
16 mars 2026
Réponse de Big On Electricals
Hi Gareth,
Really appreciate you coming back to order with us again — that’s great to hear 😊
Even better that the bulbs from your last order are still going strong 💡 Always good to know they’re holding up well over time.
Thanks for sharing, it means a lot 🙌
Best wishes,
Elise
Low price & fast delivery
Low price & fast delivery, that's the title & it says it all. Ordered Sunday, installed & working by Wednesday morning. Really not much else to say.
16 mars 2026
Réponse de Big On Electricals
Hi,
That pretty much sums it up perfectly 😊
Great to hear everything arrived quickly and was up and running within a few days — exactly how it should be ⚡
Best wishes,
Elise
Fast delivery and a good price.
3 mars 2026
Réponse de Big On Electricals
Hi Rich,
Simple and spot on — glad the price and delivery both hit the mark 😊
Best wishes,
Elise
Réponse de Big On Electricals
Hi Steve,
Hard to argue with that 😊
Really glad the price and next day delivery made things easy for you 🚚
Best wishes,
Elise
Good product
12 mars 2026
Réponse de Big On Electricals
Thank you for your review, Ian 😊
We’re glad to hear you’re happy with the product. If there’s anything we could do to make your experience even better, we’d love to hear your thoughts.
Thanks for taking the time to share your feedback.
Best wishes,
Sam
User friendly website
User friendly website. Easy to order. Item delivered very promptly.
13 mars 2026
Réponse de Big On Electricals
Hi Pat,
Thank you for your lovely review! We're really glad to hear you found the website user-friendly and the ordering process nice and easy 😊
It’s great to know your item was delivered promptly too—that’s exactly what we aim for 🚚
We really appreciate your feedback!
Best wishes,
Sam
Easy to order online
Easy to order online. Clear description and exactly what it is. Delivery was delayed date but kept informed and then exactly on time.
12 mars 2026
Réponse de Big On Electricals
Thank you for your feedback! We're really pleased to hear you found the website easy to use and that the product description was clear and accurate 😊
We do apologise for the initial delivery delay, but we're glad our updates kept you informed and that your order arrived right on time in the end 🚚
We appreciate you taking the time to share your experience!
Best wishes,
Sam
Réponse de Big On Electricals
Hi Shay,
We're really glad everything went smoothly and that you had a faultless experience ⭐📦
We appreciate you taking the time to share your review.
Best wishes,
Elise
Réponse de Big On Electricals
Hi Peter,
Thank you for the great feedback. We're really glad the item was exactly as described and that it arrived quickly 📦🚚
Best wishes,
Elise
Very good shopping experience
Great variety of products, competitive prices and very speedy delivery.
12 mars 2026
Réponse de Big On Electricals
Hi Lynne,
Thank you for the great review. We're really pleased to hear you were happy with the range of products, pricing, and the quick delivery 🛒🚚
Best wishes,
Elise
Great service
9 mars 2026
Réponse de Big On Electricals
Hi Mrs. Gerrie,
Thank you for the great feedback. We're really pleased to hear you were happy with the service 📦🙂
We appreciate you taking the time to share your experience.
Best wishes,
Elise
Will not use again
I purchased from Big On Electricals having seen what I needed at a competitive price and crucially with next day delivery (which I paid for).
Unfortunately the item did not arrive next day, or the next day, but after three days.
I contacted customer services to let them know about the very slow delivery and to ask for a refund of the next day delivery service that I paid for, which wasn't fulfilled.
Unfortunately their reply was poor. They denied responsibility, fobbing it off as a courier problem and saying that next day wasn't guaranteed.
I replied pointing out that my contract was with Big On Electricals, not the courier. I asked them to reconsider my refund request.
Their reply was then even more dismissive, stating they had no liability.
So sadly I have turned to Trust Pilot to share my poor experience with Big On Electricals.
I will certainly not consider purchasing from them again, in part due to the poor delivery speed and secondly due to their poor customer service response.
I do fund it surprising that Big On Electricals would be so desperate to retain the delivery cost I paid (£4.90), rather than retain me as a customer.
So, sadly I cannot recommend Big On Electricals.
11 mars 2026
Avis spontané
Réponse de Big On Electricals
Hi,
Thank you for your review. We're sorry to hear you were disappointed with your experience.
We’d like to clarify that the delivery charge paid applies to orders under £50, rather than being a fee for a guaranteed next day service. All orders placed on weekdays before our cut-off time are dispatched the same day, and while we aim for next working day delivery, this isn’t a guaranteed service as delays can occasionally occur once the parcel is with the courier.
We understand your frustration, especially when you were expecting the item sooner, and we appreciate you taking the time to share your feedback.
Best wishes,
Elise
Réponse de Big On Electricals
Hi Stephen,
Thank you for the great feedback. We're really glad everything arrived on time and was exactly what you were expecting 📦✔️
We appreciate you taking the time to share your experience.
Best wishes,
Elise
Réponse de Big On Electricals
Hi Mark,
Thank you for the review. We're really glad your order arrived quickly and everything went smoothly 🚚📦
Best wishes,
Elise
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.