Ordered bathroom heater with next day delivery. This did not happen. Phoned you after a few days and after checking you informed me that the heater had been lost presumably by the courier company. Off... Voir plus
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Lisez les avis des autres
First time user of BOE, read some reviews about prices and service and placed my order. However, DPD lost my parcel on the first day that it was collected by them. Checked on the site and yes it had n... Voir plus
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Great price, next day delivery worked great. This was a replacement extractor fan. Better retail price than original 4 years ago and had extra features, including high/low speed plus facility to sheil... Voir plus
L'entreprise a répondu
The MANROSE fan I wanted to buy was a good price and the ordering process was very straightforward. Delivery via DPD was swift and on-time. The package arrived in good shape. It's early days as the... Voir plus
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À propos de l'entreprise
À propos de Big On Electricals
Écrit par l'entreprise
We’re Big On Electricals. The One Stop Shop for Electricians, Trade & DIY enthusiasts
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for heating, cooling, ventilation, lighting products and accessories for your business or home, we have a great range and deals for you.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Coordonnées de contact
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Royaume-Uni
- 0800 043 8975
- Sales@bigonelectricals.co.uk
- bigonelectricals.co.uk
4,5
Excellent
7 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Réponse de Big On Electricals
Hi Mark,
Thank you for the review. We're really glad your order arrived quickly and everything went smoothly 🚚📦
Best wishes,
Elise
A great store
A great store, easy online ordering. I bought a humidifier, mine had broke, it arrived next day I couldn't believe how quick it arrived, I was so pleased as I use it to dry washing. It was well packaged too, very impressed.
10 mars 2026
Réponse de Big On Electricals
Hi Mrs. Jones,
Thank you for such a lovely review. We're really glad the ordering process was easy and that the humidifier arrived so quickly when you needed a replacement 🧺📦
It’s great to hear it’s already back to helping with the washing, and that the packaging arrived in good shape too. We really appreciate you taking the time to share your experience.
Best wishes,
Elise
First class service
Fan was as described and was delivered quickly. Will definitely use again if I need anything else.
10 mars 2026
Réponse de Big On Electricals
Hi David,
Thank you for the great feedback. We're really glad the fan matched the description and that it reached you quickly 🌬️📦
It means a lot that you’d choose us again if you need anything in the future. We appreciate you taking the time to leave a review.
Best wishes,
Elise
Réponse de Big On Electricals
Hi Daniel,
Thank you for the great review. We're really glad you were happy with the price and that your order arrived quickly 🚚💷
We appreciate you taking the time to share your feedback.
Best wishes,
Elise
Very quick service.
10 mars 2026
Réponse de Big On Electricals
Hi B. Norman,
Thank you for the review. We're really glad the service was quick and everything went smoothly 🚚📦
We appreciate you taking the time to share your feedback.
Best wishes,
Elise
Réponse de Big On Electricals
Hi Mrs. Linda,
Thank you for the review. We're glad to hear your order arrived quickly and everything went smoothly 🚚📦
We appreciate you taking the time to share your feedback.
Best wishes,
Elise
I paid £5.99 for next day delivery as…
I paid £5.99 for next day delivery as it was needed urgently but if took 3 days
8 mars 2026
Réponse de Big On Electricals
Hi Sharon,
Thank you for your feedback. We're sorry to hear you were disappointed with the delivery.
Just to clarify, the delivery charge on the order was £4.90, which applies to orders under £50 rather than being an additional fee for faster delivery.
Your order was placed on a Saturday, and our delivery times are based on working days, which is outlined on our delivery information page. Because of this, the next working day would have been the following week.
We appreciate you taking the time to leave your feedback and hope this helps clarify what happened with the delivery.
Best wishes,
Elise
Terrible service
Terrible service, not possible to cancel or edit an order unless weekdays or paying 25 to cancel order. Postage expensive.
4 mars 2026
Réponse de Big On Electricals
Hi Fabio,
Thank you for your review. We're sorry to hear you were unhappy with your experience.
After reviewing the details of your order, we can see that you contacted us to ask where the delivery was and when it would arrive. At that time the order had already been dispatched and was with DX, who were out for delivery that day. As DX is a palletised courier service, they don’t provide specific delivery time slots or ETAs, as the timing depends on the route and the number of deliveries on the vehicle.
You can cancel or amend an order free of charge before it has been dispatched. Once an order has already been shipped, a charge may apply if it needs to be returned, as this covers the courier and handling costs involved.
From the correspondence we have, the query raised was about the delivery status rather than a request to cancel the order. If you do ever need help with an order, our team is always happy to assist during our support hours.
Best regards,
Elise
Helpful product information
Helpful product information (on a transformer) which was exactly what I required for the job I was doing. I called and spoke to a sales person to ask if the unit would drive low voltage halogen lamps. Very helpfully, although he did know the answer the person I spoke to volunteered to find out for me and promised an e-mail response. Sad to say, this never happened and I had to call the manufacturer myself to find the answer.
6 mars 2026
Réponse de Big On Electricals
Hi Mr. Graham,
Thank you for taking the time to leave your feedback. We're really glad the product information helped you find the right transformer for your project 🔧💡
That said, we're sorry to hear that the follow-up email you were promised never came through. We completely understand how frustrating that must have been, especially after you’d taken the time to call. The team member should absolutely have followed up as promised.
Your feedback is really helpful and we'll make sure it's passed on so we can improve that part of the experience. Thank you again for highlighting it.
Best wishes,
Elise
Réponse de Big On Electricals
Hi Mark,
Thank you for your review. We're really pleased to hear you were happy with the service and that the delivery was quick. 🚚📦
We appreciate you taking the time to share your feedback.
Best wishes,
Elise
Réponse de Big On Electricals
Hi Michael,
Thank you for your review. We’re really glad to hear you were happy with the quick service and delivery, and that you found the price competitive too. 💷📦
We appreciate you taking the time to share your feedback.
Best wishes,
Elise
From ordering on-line to delivery which…
From ordering on-line to delivery which was fast the whole experience was fantastic ,kept well in formed all the time item was tracked so I could see where it was really good company top marks
2 mars 2026
Réponse de Big On Electricals
Hi Mr. PJ,
Thank you for the wonderful review. We're really pleased to hear everything went smoothly from ordering online through to the fast delivery. It’s great to know the tracking updates helped keep you informed along the way. 📦📍
We truly appreciate your kind comments and top marks.
Best wishes,
Elise
Good price with delivery next day
5 mars 2026
Réponse de Big On Electricals
Hi Graeme,
Thank you for your review. We're really pleased to hear you were happy with the price and that the next-day delivery made the experience even better. 💷🚚
We appreciate you taking the time to share your feedback.
Best wishes,
Elise
Best price on the internet
Best price on the internet. Next day delivery for free. Couldn’t improve on the service supplied.
4 mars 2026
Réponse de Big On Electricals
Hi Dave,
Thanks for the great feedback. It’s brilliant to hear you found the best price and that the free next-day delivery made things even better. We’re really pleased everything worked smoothly for you from start to finish 💻🚚
Best wishes,
Elise
Very good and quick delivery
4 mars 2026
Réponse de Big On Electricals
Hello,
Thank you for the kind feedback. We’re really glad to hear everything arrived quickly and that the delivery met expectations. Fast and reliable service is something we know makes a big difference. 🚚📦
Best wishes,
Elise
Réponse de Big On Electricals
Hi Fatjon,
Glad to hear your order arrived right on time 🚚📦
Thanks for taking a moment to share your experience — it’s appreciated.
Best wishes,
Elise
Réponse de Big On Electricals
Hi Dr. Dan,
Thanks for sharing your feedback.
Glad to hear the delivery was fast and efficient 🚚 I’ve also noted your comment about the packaging — feedback like this is helpful for us to review and improve where we can 📦
Best wishes,
Elise
Thanks
Thanks , great price and free delivery,
delivery did take 6days from day of order ,
1 mars 2026
Réponse de Big On Electricals
Good Morning 😊,
Thank you for the feedback.
Great to hear you were happy with the price and the free delivery 💷📦 While it took a little longer than expected to arrive, we’re glad it reached you safely in the end.
We appreciate you taking the time to share your experience.
Best wishes,
Elise
Great price
Great price, very fast delivery and kept informed of progress of parcel. Very good all round.
26 février 2026
Réponse de Big On Electricals
Hi John,
Great to hear everything went smoothly from start to finish.
A good price, fast delivery, and clear updates along the way is exactly how it should be 📦🚚 Thanks for taking the time to share your experience.
Best wishes,
Elise
Great service
Wide range of items, geart prices and even better delivery times. Will use again and again.
24 février 2026
Réponse de Big On Electricals
Hi Russell,
Really pleased to hear you found a good range of items at great prices, and that the delivery times impressed too 🛒🚚
It’s lovely to know you’d use us again — we really appreciate you taking the time to share your experience.
Best wishes,
Elise
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