My experience with this company has been brilliant. Answered questions about how my policy is set up . Jane spoke to me when I rang and her attention to detail was brilliant. Never had a problem. Othe... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The people on the phone are always really polite, and take the time to explain things to me in a way I can understand. At 73 my memory is slowly disappearing, but these people, are polite to me, and r... Voir plus
L'entreprise a répondu
Great customer experience given by your wonderful member of staff Jane. She went through everything in a very polite and friendly manner. She is a true credit to your work force.
L'entreprise a répondu
For starters -DIDNT wait long for call to be answered. Huge plus. Michael was incredibly helpful and knowledgeable. Hé was patient and walked us through the procedure for the claim we were making. H... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Coordonnées de contact
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Royaume-Uni
- 08007797444
- bigwarranties.co.uk
4,6
Excellent
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 48 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service
Great customer service, very understanding and helpful
5 août 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent service
Excellent, Rosanna explained everything and made sure it was all understood. She spent time sorting what was best for me.
5 août 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Edna, it's great to know your mention of excellent service made a difference. We appreciate you saying that.
The BIG Warranties Team
Réponse de BIG Warranties Ltd
Thanks Kelly, it's great to know your mention of excellent service made a difference. We appreciate you saying that.
The BIG Warranties Team
Francais was polite and very helpful
4 août 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Charlotte, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Satisfied user
The company provides good service. The call I had from Helen this morning was effective, warm and friendly. She did succeed in selling me a higher level of cover, and did so with charm and warmth
4 août 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Kim, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very courteous and explained things…
Very courteous and explained things clearly...
4 août 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Carol, it's great to know your mention of very courteous and explained things made a difference. We appreciate you saying that.
The BIG Warranties Team
Very polite
Very polite. Had my item booked for a repair in no time . No hanging around . Thank you for your help
In this matter
3 août 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and tried to assist me as…
Very helpful and tried to assist me as fast as he could thank you so much
3 août 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
I called to book in my appliance for…
I called to book in my appliance for repair and Sam dealt with my claim effectively and answered all my questions.
31 juillet 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Nice polite gentleman
Nice polite gentleman. Explained every thing very well
31 juillet 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Linda, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Professional approach but starting to get expensive.
Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with your yearly charges going beyond £400, it's time for me to rethink and look around next renewal.
31 juillet 2026
Avis spontané
Exceptional customer service from…
Exceptional customer service from Rosanna.
31 juillet 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Mike, it's great to know your mention of exceptional customer service from made a difference. We appreciate you saying that.
The BIG Warranties Team
Réponse de BIG Warranties Ltd
Thanks Eira, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Easy to talk to and informative.
30 juillet 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and explained everything…
Very helpful and explained everything very well.
30 juillet 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was top notch very happy to talk…
Jane was top notch very happy to talk to and explained very good
30 juillet 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Gillian, it's great to know your mention of jane was top notch very happy to talk made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and pleasant young…
Very helpful and pleasant young man,Harry is a credit to your company
30 juillet 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Colin, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent customer service from Jane…
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.
Thank you
29 juillet 2026
Avis spontané
Helen was a very pleasant and helpful…
Helen was a very pleasant and helpful lady that explained the policies to us. Thank you
29 juillet 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Rhoda, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
AVOID!!! Be careful.
Please be careful when using this company to insure any of your items. They will lool for any reason not to pay out or support. As we established they were not going to pay out, I asked to cancel. They then took additional pay out from me and are refuse to return. I have a strategy to take money off their clients using unfair and unmoral ways. I have placed a complaint but they have ignored the main reasons.
28 juillet 2026
Avis spontané
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