BIG Warranties Ltd Avis 

Jane was very helpful to me and I would deal with her again, she explained everything in detail and spoke clearly tell her thanks from me

Your customer service team member Gabriel was extremely helpful and at the end of the call I was reminded why we have insured through you for the last 14 years. You are really appreciated as an appliance insurance company.

The young lady, Gemma, who took our call was attentive to our need, as senior citizens, didn't try and push anything on us. Recognised our circumstances, and we got the best outcome. A win win. On the strength of the way in which attended to our call, and the outcome, we would recommend Big Warranties.

Very thorough very efficient knowledgable young man. Provided me with the info to upgrade my policy with no pressure. Alll documentation provided by sms and post.

This has not resolved. I was asked to follow some technical guidelines which I did and now I am waiting for the company to get back to me to follow up my claim. There is no urgency with them!

Rosanna was a very patient customer adviser dealing with myself an elderly lady of 86 who is also hard of hearing.

I have had a clear an concise conversation. No pressure and no sales pitch given. To that end thank you for sorting out a minor problem

I’ve made a claim and await the outcome

Abysmal will ignore every single communication absolutely pointless save your money!!!

I used the customer service line to report a dishwasher fault. The Customer Service advisor was Sam he was very helpful and informative going through the form with me, explaining the next steps and what to expect
Excellent Customer Service

Helen was very helpful and pleasant and I agreed to take out extra cover!
I was told I would get a refund of £85.
However I got a text saying it would only be £50 as there was a £30 admin fee!
I got in touch the next morning and have been told that was an error and I will be refunded the full £85.02

Kind knowledgeable, very patient a good experience

Lucas was very helpful and provided excellent support. He was friendly, professional, and made the whole experience easy and pleasant. Thank you, Lucas!

Rosanne was very professional and easy to understand going through the Policies

Speaking with Gabriel was very smooth and He was eager to forward my request to the relevant team to get my claim responded to

Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow my input of full info. However my start of the claim process had been logged which prompted the very long telephone call.

Helpful, patient and professional, thank you Helen for your service.

Excellent service the man was very helpful and explained everything well.

My concerns were rectified
Katie dealt with me highly professional manner