Blackwolf Coffee Avis 

Ordered a pretty big order from this company. They didn't even acknowledge the order for over a month. When they did acknowledge the order I'd actually forgotten that I'd ordered it.

When I messaged them to say I was disappointed in the time it took them to acknowledge the order and process the order, I had no apology, no compensation, and there was no acknowledgement of their mistake. Just a generic "Your order has been processed." I will not be using this company again especially if it takes a month just to acknowledge an order.

Ordered on 12th September. Delivered on the 29th October. Absolutely shocking lack of communication from the company. Each time I emailed for an update, I was told stock was coming at the end of the week.
I am so relieved I didn't sign up for the coffee subscription! Not tried the coffee yet, hoping it doesn't disappoint, like this company! However, whatever the taste I won't be buying from this company again.

If I could give a zero I would, they have my money but no product. Customer service is appalling with the same answer weekly. Please please save your money. The other reviews of this company are valid and 100 percent I have experienced them. No product no delivery date just lies. Never ever again.

Absolutely shocking customer service! Been waiting for my order over 5 weeks now! And every week they say it will be with you this week. And it never arrives! Stay well clear from black wolf coffee! Worse customer experience ever!

Paid for my coffee 2 starter tins … as gifts and one for myself . Was told i was opted into a subscription as part of the small print of the deal which I wasn’t happy about. Told I could cancel after the first top up order. Anyway fast forward 4 weeks after my original purchase I receive a notification from my bank that more money has come out for top up coffee! I haven't received a thing from them. No email or delivery update. Contacted them for a refund and they have said it’s on its way to my bank . We shall see ! Waste of money and time so couldn't tell you if the coffee was good ill stick to contact coffee company as they actually deliver and the coffee is great!

⭐ 1/5 – Absolutely shocking service. Avoid this company!

I genuinely wish I'd read the reviews before ordering from Black Wolf Coffee.

I placed my order on 9 October, paying an additional £4 for express delivery when free delivery was available. It's now 19 October, and not only have I not received my coffee, my order hasn't even been dispatched!

I've contacted customer services multiple times, only to receive what appear to be generic, copy-and-paste responses telling me my order is still being processed and that they aim to dispatch it sometime this week.

What's particularly frustrating is that I specifically asked for a refund of the £4 express delivery charge, considering they clearly haven't provided the service I paid for. They completely ignored the question and sent yet another vague response with no confirmed dispatch date.

How can a company justify charging customers for express delivery when they can't even dispatch an order after 10 days?

After looking at other reviews, it's worrying to see so many customers reporting similar experiences with missing orders, lengthy delays and poor communication.

The lack of transparency, inability to provide a dispatch date and failure to address straightforward customer questions is appalling.

I can't comment on the quality of the coffee because I STILL HAVEN'T RECEIVED ANY!

At this point, I have absolutely no confidence in this company or its customer service.

My advice? Avoid Black Wolf Coffee and spend your money elsewhere. There are plenty of reputable coffee suppliers who actually dispatch the products people have paid for.

An utterly disappointing experience. I certainly won't be ordering again. Honestly for decent coffee, I recommend Contact Coffee.

Do not order from these lot. They don't send anything. Dont communicate unless you enquire , and then just fob you off . They won't be in business long.

Order confirmed 10 September. No goods received. Every time I contact support I get a reply from 'Amanda' who makes an excuse about waiting for new stock, sorry for the delay, etc. The last reply said it would be sent this week, it hasn't been sent. Do not order from these clowns!

Paid for my order 22nd September still waiting
Customer help non existent contact 3 times get the same excuses next week waiting for stock it's being made ready
Will never use these muppets again and will go out of my way to NOT recommend them for anything

I put my order in on 27th August they clearly didn't have what I ordered so they sent the closest thing when I contacted them they apologise and agreed to send out my order I've had a couple of emails back and too but the customer care is of no use and there delivery is even worse i only wish id checked there reviews before I ordered. Lesson learned

i ordered coffee a month ago and cannot get a delivery date from the company.When i email i get a standard template reply .

Placed order on 18th September 2026 and still not received order. Emailed them a week after I placed order to be told they were receiving a shipment the following week and orders would be shipped right away. We’re now on 4th October 2026 and still I’ve not received my order nor have they responded to my recent email requesting an update. Starting to think this is a scam company!!!!

Would award zero stars if an option. Scammers have been fobbing me off with excuses for nearly a month AND on checking my bank, they also enrolled me on an auto repeat subscription without my knowledge even though I expressly selected a one time purchase. Avoid at all costs

Well its been 4 weeks now and still no Coffee, this company is a con. Do not buy anything from them. I will be reporting them to the police and will be getting my solicitor involved. Although the amount is minimal they should not be advertising military coffee or advertising full stop. I have already reported to my bank. So lets see what happens. If i could put 0 stars i would.

No goods received despite waiting over a month, paying “express shipping”
I have contacted customer service twice. First time I had a reply saying it will be dispatched imminently. No reply to the second email so I will now be contacting my card issuer to report a scam business and try and get a chargeback as I spent almost £50.

I am extremely disappointed with the level of service I have received from this company. I placed my order on 5 September and, more than a week later, I had still received no update. I emailed to ask what was happening, but received no response. I then contacted the company through Facebook and was told they were waiting for new cups for the starter kit I had ordered. Despite this explanation, I still have not received my starter kit.

2 weeks after ordering and paying for the ‘express’ shipping, tracking is still showing as ‘preparing’ as it has for 2 weeks. No comms but lots of adverts popping up on social media.
After seeing all the 1 stars here I feel I need to start warning others on these adds, as it looks like a potential scam

Ordered on the 5th heard nothing, though they took their payment quick enough. Emailed on 11th and they said delays in processing some orders and mine had been one affected. Expected to receive this week as this had been pointed out to them but nothing, not replying to emails either now complete radio silence! Think it’s time to contact my card company to say it’s a scam, shame really as some of the reviews from people who eventually received coffee said it was good

I have used this company before and have been really happy with them.
However something has gone wrong over the last few months when you ask a question you get an automated reply.
They can't give you an honest reply on expected date of dispatch.

I will never use them again and advise any body else to avoid them.
Will now contact my bank about a refund as Black Wolf Coffee are answering.

Communication is below poor. Placed my order two weeks ago, and its been sat on processing/packing since. No contact from them with a explanation or apology. Allegedly waiting on stock. Had to chase them across social media for that as they don't seem to care for answering emails.

Meanwhile, I'm getting "subscribe, subscribe, subscribe" everywhere I turn. Given this experience I really can't see this being a regular purchase.

Update: So, a day after posting this (11/09/26) I got an email saying the order was shipped. Just over 24hrs later, delivery was received. Quality of the ammo tin is excellent, and after a brew of the Fubar I'm bouncing like a beloved literary/cartoon tiger. If only communication had been made about the delay then I would say this would be a 5/5 review.