Ordered on 12th September. Delivered on the 29th October. Absolutely shocking lack of communication from the company. Each time I emailed for an update, I was told stock was coming at the end of the... Voir plus
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Absolutely shocking customer service! Been waiting for my order over 5 weeks now! And every week they say it will be with you this week. And it never arrives! Stay well clear from black wolf coffee! W... Voir plus
Ordered a pretty big order from this company. They didn't even acknowledge the order for over a month. When they did acknowledge the order I'd actually forgotten that I'd ordered it. When I message... Voir plus
Communication is below poor. Placed my order two weeks ago, and its been sat on processing/packing since. No contact from them with a explanation or apology. Allegedly waiting on stock. Had to cha... Voir plus
1,6
Mauvais
31 avis
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Totally rubbish customer service
Totally rubbish customer service. Ordered on 25 Aug 26 and as of 05 Sept 26 I have had no delivery, my order is still being packed and despite 2 emails chasing them for an update I have had no response. They are based in Manchester, I live in South Yorkshire so I could have walked over there, picked it up myself and got back quicker.
Do not use this company. £35 wasted!! Looks like its a total scam!
25 août 2026
Avis spontané
Do not ORDER
3 emails sent and no reply no order sent out no reply on order
3 septembre 2026
Avis spontané
Shipping optional
Ordered 10 days ago. After no shipping told issue with stock and will ship very soon. Still not shipped after a couple of days so requested refund. No reply!
22 août 2026
Avis spontané
Ordered items 10 days ago
Ordered items 10 days ago. Not been shipped yet. Have emailed several times, and private messaged on social media. There has been zero replies and starting to think this company is a scam. Seriously avoid dealing with them.
1 septembre 2026
Avis spontané
Ordered in the 9th
Ordered in the 9th, still no items, no response to communication attempts.
26 août 2026
Avis spontané
Delayed (and then wrong) order
Order placed, everything seemed to be in stock. After no further update, chased, to be told out of stock and could not be dispatched. Had to keep chasing for updates, but took over two weeks for order to be dispatched and in end was different to what I ordered! Seem to be copying another coffee company, but other company gives far better service!
26 juillet 2026
Avis spontané
9 working days later and still not…
9 working days later and still not delivered, customer support has not responded to my request to refund the order.
24 août 2026
Avis spontané
Horrendous service
Horrendous service. Ordered close to a week ago paying for 1-3 day shipping. Inadvertently ordered smiting linked to a repeat order and cannot cancel until at least 2 orders are processed. Okay my bad I didn’t read correctly there. Have emailed 3 times in 2 days and had an automated reply from “Amanda” that my orders is delayed with no other information. No reply from any follow up emails or questions.
14 août 2026
Avis spontané
Customer service are not helpful
Customer service are not helpful, delay after delay, but quick to take your money, no coffee arrives , buyers beware
11 août 2026
Avis spontané
Delicious coffee
10 mars 2026
Avis spontané
Customer service sucks
I love their sister company skull crusher, and this company’s coffee (dark roast for me is excellent but the customer service is about the worst company I’ve ever dealt with. I ordered coffee at the beginning of November 2024, it went to wrong address and eventually went back to black wolf, but I can’t seem to get a response from them so I can’t get my coffee they owe me. Frustrating.
28 janvier 2025
Avis spontané
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