Re:Order#14585 Rude obnoxious customer service!! Avoid at all costs. Terrible company. Over priced too.
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Lisez les avis des autres
I'm in France, I ordered a t-shirt from the Blancs website, I paid €17 for shipping with 12-day delivery... The package arrived a month later and I had to pay €22 in customs fees... I don't recommend... Voir plus
Don’t let the recent reviews put you off, I hesitated due to them however glad I ordered. The product is just as they advertise, premium quality and really comfortable. Don’t miss out if you’... Voir plus
What other reviewers have said is true, the delivery is slow but I’ve made 4 or 5 orders with Blancs now and all were fulfilled eventually. I’d say on average delivery is 2 to 3 weeks. But if you ma... Voir plus
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I recently just received my order from…
I recently just received my order from Blancs, and I’m very happy with what I’ve got, the waffle knit t shirts are comfortable and you can definitely feel the quality same goes with the jumpers.
Also Received my items fairly quick.
20 février 2025
Avis spontané
Réponse de Blancss
Appreciate the kind words, Jack. Glad you’re happy with the waffle knits and jumpers—we put a lot into making sure the quality speaks for itself. Always good to hear they’re living up to expectations.
If you ever need anything, you know where to find us.
Such unbelievably poor customer service
Ordered a pair of joggers back in Oct 2024, they arrived but were too big, contacted to arrange an exchange (as they don’t do refunds).
Returned the joggers, which were received with a signature on 30th Nov. Since this point I have sent numerous emails, contacted via Instagram and other sources and yet still have not received the exchange.
I was told via email on 30th Dec 24 that the joggers would be received within 9 working days - yet still no joggers. I have not had a reply to any of my last 5 emails that I’ve sent, yet they are still plastering themselves all over Instagram!!!
Absolute joke of a company who are more worried about their Insta image and sending clothes to footballers!!!!
5 février 2025
Avis spontané
Customer service
Made the effort to contact me directly about a delay on my order and got those out when possible.
1 février 2025
Avis spontané
Réponse de Blancss
Appreciate your patience and understanding. We always aim to keep communication clear and get orders out as soon as possible. Glad we could get this sorted for you!
Product quality very good
Product quality very good. Also customer service is good aswell
17 janvier 2025
Avis spontané
Réponse de Blancss
We’re thrilled to hear that you’re happy with the quality of our products and our customer service. Your satisfaction means everything to us, and we’re grateful for your support.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Missing Items
Ordered a jogging set and a t-shirt before Xmas 24 eventually got the order on 4.1.25, as it was a gift from my parents i did not open it untill 12.1.25 only to find what i presumed was the jogging set (in 1 Bag) to only be a hoodie. Contacted customer services who simply sent a reply stating that i had not raised the concerns within 7 days, I contcated again asking for the postage wieght which would identify that it was too light to contain all items ordered (there was no jogging bottoms in the package). STILL WAITING FOR A REPLY.
Disgusting Customer service and given it took over 30 days to deliver DESPITE stating orders will be delivered with 8-10 days, i find the response to be totally unacceptable.
12 janvier 2025
Avis spontané
Réponse de Blancss
Thank you for your feedback. We sincerely regret that you are unhappy with your experience, and we want to address the concerns you’ve raised.
Regarding your order, we want to reiterate that our policy allows for 7 days after delivery to report any issues or missing items. Your order was delivered on 4th January 2025, and the first message regarding the missing jogging bottoms was received well beyond this timeframe. We understand this may be frustrating, but this policy is in place to ensure we can investigate and resolve any issues efficiently and fairly for all customers.
Additionally, with Black Friday orders, we did not specify a guaranteed delivery timeframe due to the high volume of orders placed during this period. While we aim to meet our usual 8-10 business days for shipping, delays can occasionally occur due to the increased demand.
We appreciate your understanding and hope this clarifies the situation.
Réponse de Blancss
We’re thrilled to hear that you’re happy with the quality of our products and our customer service. Your satisfaction means everything to us, and we’re grateful for your support.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Ordered some jogging trousers
Ordered some jogging trousers, which have never been received. DPD had never had the parcel from Blancss. Despite the company acknowledging the failure and promising a refund, it has never been received.
I will be taking further action to ensure my money is returned.
DO NOT ORDER FROM THIS COMPANY. THEY ARE NOT HONEST
7 décembre 2024
Avis spontané
Réponse de Blancss
We have reviewed your complaint and regret to inform you that we have no record of receiving any contact from you regarding this issue prior to this message. We take all concerns seriously and aim to resolve matters promptly, but we can only act on issues we are made aware of.
It is possible there has been a misunderstanding or miscommunication somewhere along the way, and we are committed to looking into this matter further. Please provide us with any supporting documentation, such as order details or prior correspondence, so we can investigate and address your concerns thoroughly.
Our priority is ensuring our customers are satisfied, and we are more than willing to work with you to resolve this issue.
Please email us at info@bl4ncs.com
Excellent customer service and fast…
Excellent customer service and fast replies! Really happy and would shop again.
4 janvier 2025
Avis spontané
Réponse de Blancss
Thank you for your fantastic feedback! We’re thrilled to hear you’re pleased with our customer service and quick responses.
Your satisfaction is our priority, and we’re so glad to know you’d shop with us again. We can’t wait to serve you in the future!
Great Service
I had a problem with my order, but when i reached out i had an immediate response and within a couple hours they fixed the problem and sent me a new order. Great service!
4 janvier 2025
Avis spontané
Réponse de Blancss
Thank you so much for your kind feedback! We’re sorry to hear you initially had an issue with your order, but we’re delighted to know our team was able to resolve it quickly and efficiently for you.
Providing great service is what we strive for, and it’s wonderful to hear we met your expectations. If there’s anything else we can assist you with, don’t hesitate to reach out.
We look forward to serving you again soon!
Good quality
Ordered a hoodie and some pants, good quality merch and arrived quickly. Very comfy
1 janvier 2025
Avis spontané
Réponse de Blancss
Thank you for your wonderful feedback! We’re so pleased to hear that you’re happy with the quality of your hoodie and pants, and that they arrived promptly.
It’s great to know you’re finding them comfortable—your satisfaction means everything to us. We look forward to serving you again in the future!
My partner bought a hoodie a an xmas…
My partner bought a hoodie a an xmas gift for son via their website. Ordered 18th Nov and as of 11th Dec nothing has arrived. She has emailed them and had no replies. I have since checked their website today and nothing but a small amount of text stating store is now closed? My partner is now trying to claim the money back via her bank.
11 décembre 2024
Avis spontané
Réponse de Blancss
Hi Jeff,
As per our communication, we did apologise for the delays during the Black Friday period. We explicitly mentioned that orders could take up to 24 working days to process and ship due to the unprecedented demand during this time.
If your partner hasn’t received the order or further updates, please email us at info@bl4ncs.com with the order details, and we will look into this immediately.
We’re sorry you didn’t receive a positive experience with us, as this is not the standard we aim for.
Blancs
Been nearly a month
Been nearly a month, received no package, no communication regarding the order, no replies to emails
14 novembre 2024
Avis spontané
Réponse de Blancss
Hi Josh,
As communicated in our Black Friday emails, we did explicitly state that orders could take up to 24 working days to be processed and shipped due to the incredible demand during that period.
We’re sorry to hear you’ve not yet received your package or a response to your emails. Please email us at info@bl4ncs.com with your order details so we can look into this for you as a priority.
We apologise for any inconvenience caused and truly appreciate your patience during this busy time.
Extremely disappointed
Extremely disappointed
I made an order on 15/11/2024
I had seen all the hype, loved the style and designs so decided to make a purchase
I received an email on the 22nd of November stating my order had been delayed due to shipping issues with products and I would receive it by the following Friday being the 29th
They offered me a 15% off discount code during this communication which is fair enough.
Since contact on 22/11/24. I have received nothing further. My item hasn’t been dispatched, and nothing has been explained to me
I have made contact with the company twice through their ‘contact us’ page and have had no response to 2 different communications now
I appreciate Black Friday may be a busy period for the company, however, I made this purchase 2 weeks before Black Friday and paid full price for this item
I am currently in the process of speaking to my bank to get money refunded and transaction blocked as if anything I have been scammed out of my money and received no product
I hope no one else experiences this with this company. A shame as the products do look very appealing
Wouldn’t recommend personally from my experience
15 novembre 2024
Avis spontané
Complete scam
Complete scam. Ordered a hoody for my son which didn’t fit and have emailed them six times regarding a refund. They have completely ignored me and I suspect they’re waiting for the 14 day deadline for returns to be up. £100 down and a hoody we can’t use!
28 novembre 2024
Avis spontané
Wouldn’t recommend at all
No return address. No replies on the customer service email. Absolutely no way of getting in touch with these guys after purchase. Despicable.
22 septembre 2024
Avis spontané
We ordered blancs trousers in July
We ordered blancs trousers in July - still haven't received the trousers.
6 septembre 2024
Avis spontané
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